I love the Shoe Dept in Greenwood, MS. I stop there every time I am going through Greenwood. They have an excellent selection of shoes.

Horrible experience!!!! The shoes I loved were the wrong size in the box I chose, and the clerk didn't even care, he put the box back on the shelf! I asked to have the store order them, but the clerk didn't know how so he took my name and number and said he'd call me. Never called, so I went back to the store so I could order them and have them shipped, only to find out they "don't order on the weekends." Really?!? I tried the website but it doesn't carry the shoe. I am VERY frustrated with lack of customer service, and the manager that refused to come out of the back office to help me, instead made the clerks deal with my frustration. VERY unprofessional store. read more

Raquel W review is right on point and its three years later and these people are still trifling and have just the nastiest attitude. Hate to play the race card but I got to throw a spade. Me and my two boys walked into the store and it appeared to be like three to four workers huddled together. No greeting. I proceeded to walk around the store and look at shoes. No greeting and no one bothered to ask if I needed any assistance. In one aisle I could see a worker working with two Caucasian ladies. Grinning and appeasing them. In another aisle there was a causing couple with three to four children. They were getting assistance as well. Still no one acknowledge me or offered me any assistance. I picked out shoes for both of my children...as you know there's only one shoe in the box. I got to check out and the lady off bat had a nasty attitude. She asked me "did anybody grab your shoes for you" I told her no and she got all pissy and called a guy to the front to grab the shoes and then she walked off. Just left me standing there. He returned with the shoes and then another lady came to tell me that she would come to help me. Nasty attitude returned, ranged up my shoes, I chose to pay with my credit card and I signed the receipt and then I looked at the receipt but didn't initially see how much each shoe costed on the receipt and I asked her if there was a receipt with each show totals but then I saw it on my receipt and Ms Attitude just a blew her breath and walked away. I tell you, if I didn't have my children and was only in town to take care of some business....I would have snatched her tail and beat the brakes off of her. This place is unprofessional. read more