Many THANKS to Lafayette Pool and Spa for their outstanding delivery of our Hot Tub/Swim Spa! Their…read moreteam was highly professional, knowledgeable and went above & beyond to meet our exact specifications. It arrived at the perfect moment and has truly been game changer as well as transformed our backyard into an oasis. We were thrown by the abundance of options and accessories available. Whether you're looking to relax with a jet-powered soak, get a back massage, lounge in a hammock, swim (yes, you read that right) or even incorporate a workout attachments, they got you! If you're considering getting one, we DEFINITELY 100% recommend Lafayette Pool & Spa!!!

They don't even deserve the 1 star. If I could give them zero, I would. They are a scam when it…read morecomes to cleaning at least and if you have them clean your pool, I'd recommend you watch them. If I didn't have cameras around my house, I would've been out a bunch of money. I hired them to "open" my pool. We did the deluxe option which includes; clean and remove winter cover, start equipment, reassemble ladder, diving board, returns and skimmers, vacuum pool (for ABOUT AN HOUR), and add opening chemicals. Everything was already put together, so they didn't have to do that. I also had already vacuumed/cleaned up the pool a little, but we were running out of time and wanted to have it cleaned for our party on the 4th, so we decided to hire the rest of the work out. All they had to do was add chemicals and vacuum for the $567.67. People were telling me that's a lot, but it was more for the convenience of having them do it vs me having to take off work and vacuum for the party, so I went ahead and did it. Now, the day of the service they called me at 3:01 and said they were on their way. I should start by saying I have cameras all around my house and watched them do my service. My father was at the house when they arrived at 3:35. They talked out front for a few minutes and then they pulled around to the pool at 3:39. They started the vacuum process with a VAC DADDY at 3:41 and pulled it out of the pool for the first and only at 3:52. Then they assembled their skimmer and skimmed the pool from 4:00-4:06. They put the skimmer away, shut the tailgate at 4:09 and drove away. Again, the whole point of hiring them was to vacuum the pool. I can add chemicals to it, no problem. The initial call, I made it clear I was looking for them to vacuum and they kept telling me they will vacuum for AN HOUR. Well after watching the cameras and seeing them only vacuum for 11 minutes, it was very frustrating to say the least. They also said they added 9 different chemicals and they didn't do that either. Of course I called asking for a refund because they didn't do what they were suppose to do. I kept bringing up the vacuuming because that was the main point of them coming and and Ty kept telling me "we vacuum for ABOUT AN HOUR". I don't know whos scale he's using, but about an hour to me is at least 45-50ish minutes, NOT 11 MINUTES! They didn't even vacuum for half the time they said they would, so ABOUT isn't the correct term to use. They ended up telling me to come into the store to get my refund and all I'd have to pay for is the chemicals. Watching them add what I thought at the time was a couple gallons of chlorine, I thought it would be $45 at most since they charge $12.99 for a gallon of chlorine. The chemicals they "added to the pool" added up to $220. I told them I'd be back tomorrow to sign the paper, so I can watch the cameras and see what chemicals they added and he stopped me and said, "if you sign the paper today, all we'll charge you is the chlorine". So I agreed and just so everyone's aware...the paper stated they'd never service me again (which I wouldn't hire them again anyways) and I'm not allowed to pursue any legal actions after receiving my refund. After watching the video last night, they only added 3 gallons of something (looked like chlorine), so I still overpaid. Also, when I got my "invoice" they told me their system automatically tracks how long they are at a jobsite and my time on the sheet was 1 hour and 6 minutes. It also showed they got there at 12:00 and left at 1:06, so that "automatic system" isn't correct at all seeing how they called me at 3:01 to say they were on their way and didn't arrive until 3:35. They continued to say they could've denied the vacuum and refunded me money, but they didn't. They went ahead and vacuumed for 11 minutes and charged me full price. If they would've told me they couldn't vacuum I wouldn't of hired them in the first place. Seeing how the vacuuming was the whole point. Long story short, I won't be using them ever again and I'd recommend no one else use them either.

This place is great and Shirley is amazingly helpful. Just take in a water sample and they will…read moretell you what you need.

From the owner: L & M Recreation Inc provides pool equipment to the Kokomo, IN area.read more

I just got my second Evergreen Softub from the Kent, Wa. Store and want to say what a pleasure it…read moreis to work with Jen and Erick. Because of Covid it took a few months to get here, but they always keep me up to date with its progress. The man who delivered it, Steven, was great. He took the old one out and put the new one in. He helped me move a couple of things around so he could get it on my porch. What a gem of an employee they have in him. If you are ever thinking of getting a spa I truly recommend these people if you are in the PNW area. Thanks again for all you do to make your customers happy.

I have spoken to a sales woman named Wendy many times, in person and on the phone. She is one of…read morethe most friendly and non-pushy people I have ever met. She is very knowledgeable as well as helpful. She goes above and beyond for her customers. I would recommend anyone looking for a hot tub or anything related, go see Wendy!

I WOULD NEVER EVER RECOMEND THESE TO ANYONE. BOUGHT A hot tub cover about 3 months ago and by the…read moreway i paid at the time of purchase. they said the cover was in i went there nd noone is there and noone will return my call. so not only do they have my money they have my cover as well

From the owner: Family-Owned, Locally-Operated, Locally-Owned, Proudly Service All Makes And Models…read more Products: Covers, Filters, Hot Tub Cover Lifters, Hot Tub Fragrances, Hot Tubs, Novelty Accessories, Spa Parts, Steps. Services: Custom Call Service, Delivery, Education, Installation, Water Maintenance. Brands: Covana, Freeflow Spas, Freshwater Salt System, Hot Spring Spas, Royal Spa.

The service and prices were great. I bought a hot tub from them at a good price, and was delivered…read morewith care. They don't have a big fancy showroom, or a large selection, but that's why they can give you a great deals and great service.

From the owner: Professional pool and hot tub repair and maintenance services. We specialize in all things hot tubs…read moreand "most" things pools! Covering Chicagoland and all surrounding areas. Searching for a new or used spa? Visit our Lombard showroom off i355 to view all our new and used spas in stock available for same week delivery! As an Authorized OEM Warranty provider our technicians proudly service ALL brands and makes of outdoor spas and hot tubs with extensive experience in Jacuzzi, Marquis, Bullfrog, Calspa, Vita Spas, Hot Springs, Caldera, Sundance, Dimension One, Dr Wellness, Wellis, Aspen, Artesian, Island, Garden, South Seas and many many more! Need weekly or biweekly spa maintenance? We got you covered!

If I could have given less than a full star, I would have. Called Aquarius of Lafayette, set up an…read moreappointment. Waited over a week for my service. No big deal and completely understood, it's a busy time for this industry. When it was time for them to come out, no one showed up. No phone call. No voicemail. No text messages. No nothing. In fact, I still haven't heard from them. No wonder they are only showing a 3 star review. I've never heard of a company that didn't want to make money. I sure hope they don't treat all of their customers this way.

Called them to schedule my commercial pool to get closed. They came out to work on it and said no…read moreone was around to let them in when they could have went to a main office attached to the pool. They just packed up and left without contacting anybody. I had to call the next day to learn that they decided not to take on my pool because "the pool cover was too big so they needed four guys to do the job." Last company used two guys. So they told me they decided not to take on our pool because of the size. Poor communication and incapable of doing commercial pools i guess. Do not recommend and waste of time, now i cant get anybody until late October when its close to the weather being freezing.

Royal Spa - Pendleton Pike - Ask for Todd Johnson…read more Todd Johnson has truly gone above and beyond in his efforts. His dedication, professionalism, and attention to detail are unmatched. I picked out a new Royal Spa. As a female, I was treated with complete respect, and Todd took me seriously throughout the entire process. The sale was easy. Todd answered all my many questions. I had everything planned out for the placement of the spa. Todd reviewed my plans and verified. The installation went well! I have rusty well water at my home. Todd was willing to tackle this huge problem. He has spent countless hours giving me tips on how to bring down my PH level, alleviate foam, and clarify the water. This is the best the water in my Royal Spa has ever looked. I absolutely love my Royal Spa. I've especially enjoyed relaxing in it with Epsom salts for a perfect soak! Originally, my mom and dad originally purchased their Royal Spa in the early 1990s and gave it to me to use. I moved it to my house and used it for 19 years. Remarkably, it lasted over 30+ years before starting to have some electrical issues last summer. This is a true testament to the durability and quality of the Royal Spa brand. I ended up giving the spa to a person who was an electrician, and he was able to fix the wiring problems. Now, he's enjoying this 30+ year old Royal Spa at his home! So, without a doubt, I knew I wanted another Royal Spa! As soon as I walked into the Royal Spa store, I was welcomed by a professional salesperson, Todd Johnson. From my experience, The Royal Spa brand has proven to be top-quality and is built to last for many, many years! I highly recommend asking for Todd Johnson! He will absolutely make sure you get the assistance you need! Thank you, Todd Johnson

Great service and a great product! Highly recommend!…read moreWe've had our Hot Tub for over a year, and it gets used at least 12-20 times a month! The cost to run it is barely noticeable. If you're in the market please stop in and talk to Derek Kitchen.

Spa World has the best customer service and although I am spending money I enjoy the friendly…read morefaces, acknowledge who I am when I walk in and are very attentive to our needs. I enjoy one of these last small businesses which understands the power of exceptional customer service.

Worst customer service I have ever personally experienced. Literally the only customer that has…read morepurchased Jacuzzi's largest hot tub from them- their most expensive sale - and their follow-up has been horrendous. Lights haven't worked properly for 9 months now and Barry (owner) has promised repeatedly to come fix them. Hasn't happened. Moved homes within first year and needed help moving the hot tub- received empty promises of follow-up for months until my brother and I finally rented a truck with a massive forklift and just did it ourselves. I would STRONGLY recommend purchasing a hot tub from a more reputable dealer in Grand Rapids or elsewhere, or plan on being 100% self-sufficient beginning the day after you purchase. Once they have your money they're moving on to the next customer, and the only way you will even get a conversation with them is to corner them in their store. Buyers beware- you've been warned.

I buy chemicals only except when i have a problem and talk to them i get awesome advice. Money…read moresaving advice. We have a hot tub. Lots of work and having them close id a blessing. They even keep track of how much u sent for the year. Just called them for the 2025 total.

We've had Four Seasons do weekly cleaning and service on our outdoor pool for the past four years…read more We live in new Buffalo. They've been great at fixing the wide variety of service issues that seem to arise inevitably with a pool. Our weekly pool cleaner, Tarryl, is always friendly and helpful and we definitely like working with him. Typically our pool problems seem to come up at odd times and usually need to be dealt with right away . The Four Seasons service guys are very competent; which was absolutely not true of our former pool company. I give Four Seasons a two thumbs up!