Did a great job cleaning my home while I was preparing to move out. Services are reasonably priced…read moreand the job was completed in a timely manner. Would book again.

From the owner: We offer residential and commercial cleaning. We also offer add on services such as laundry washing…read moreand folding, dishes, wall and window washing, as well as move/in out cleaning. 30 % discount on first clean or service. We also offer a rewards program, welcome gift for new customers, and a referral bonus. Book your free consultation by calling us at (330)778-1593 or you can visit us at holmescleaninghomes.squarespace.com.

I am attaching to this review, for context and clarity, two screenshots of texts. One is of a brief…read moreconversation with Jessica, the business owner, about switching my service day to a weekend day for her convenience. I am willing to be flexible when I am able, and I didn't mind making her life easier. The other is an exchange with Jessica, from this past Sunday, 4/14/24, the morning of the day she's supposed to be here, which I'll go into in more detail below. I hired Jessica to come in once every two weeks, to clean three bathrooms (one of which is barely used), to vacuum the kitchen and family room (neither of which are large), and to dust under the TV in the family room. When she came to price the job, she proposed $60.00 per visit, but I proposed and we agreed to $75.00 per visit. Why did I go higher? Because I wanted her to know that I valued her and what she'd be doing for me (and that I can't do myself because of a health issue). Her first cleaning here went okay; she didn't move the wastebasket in the kitchen to sweep around/under it, but that's easily corrected. No big deal. So along comes April 14th, the day she and I agreed on, and I get the text from her informing me that she's bumping me to whenever she can get to me ("might be 1pm" doesn't cut it). To assume that I'm willing to accommodate her other client is as unprofessional as it is rude. While I may have mobility issues, I do try to have a life, and I actually had plans for the afternoon. Her noonish arrival I had planned on; it takes MAYBE an hour to do what needs to be done here. I don't go out much, and I was really looking forward to getting out. She clearly thought that I had nothing better to do than wait for her. Her breezy apology I could forgive if she'd bothered to show up at all. Nor did she bother to respond when I expressed concern about her failure to be here. She still hasn't bothered to extend the courtesy of some kind of response, and it's been more than 24 hours since I expressed my concern. So while I tried to demonstrate her value to me by paying her a higher rate than she asked for, and while I went out of my way to be flexible with/for her, what I got in return was a complete lack of professionalism and unacceptable discourtesy. I don't care if she didn't like what I had to say to her about the situation. I am the customer. Don't add insult to injury by telling me that you're on the way and then not bother to show up (or even communicate) after telling me that I'm being pushed down the list because of another client's need. Your other clients, dear, aren't my problem. And now you aren't either.

From the owner: Professional residential and commercial cleaning company serving the Youngstown and surrounding…read moreareas. Satisfaction guaranteed. Call now for a free estimate.

Trish is incredible! She cleaned my home from top to bottom and was extremely thorough and…read moreprofessional. I would definitely recommend her to anyone looking for a cleaning service.

From the owner: That Professional Touch believes That a combination of the right products, professional staff and…read morea positive attitude are the right ingredients to get your home in tiptop shape . A clean home is a happy home for everyone, and that's why it's our mission to eliminate stress and spread bliss by offering premium house cleaning services in the Tri-County area one home at a time.