Shine Insurance handles my homeowners and auto policy. This is hands down the easiest insurance experience you will ever have. The knowledgeable staff is always ready to go out of their way to help you find the best coverage at the best price for your needs. It's clear that their customers aren't just names and numbers to them, but actually people and families that they want taken care of as well as their own families. I couldn't recommend them more highly. read more

They gave me a quote for far more coverage than I needed and added coverage that was not even relevant in my case. After explaining why did not need these certain special coverages, they refused to communicate with me further and would not get me a policy. Beware of them trying to sell you insurance that is not needed and useless in your situation. read more

The folks at Shine really go above and beyond with customer service! From extra support with silly questions to curbside service when you have a sleeping baby in the car:) Thank you Shine for all that you do! I don't think that they offer health insurance but I like that they are focused and really do an amazing job with auto, liability, homeowners, and life. They might offer more but that is what we have experience with. read more

These guys seem to either be too busy to pay attention to detail or not have great communication skills. I was working on a new homeowners/auto policy with them. Two agents quoted me two different monthly costs and dates for auto-deduction from my bank account. When I called out the discrepancy, they assured me I'd received the final costs and payment date once closing had occurred. Well, closing got delayed a bit so I emailed to ask about this since it seemed my first auto payment would come up before closing. Jeremy assured me I wouldn't have any payments coming out and that I was fine. Welp, hours later, I had a huge payment come out that overdrafted my account. Once pressed for answers on the situation, he talked to the insurance company and they had sent me a letter about the payment coming out, but they sent it to the address of the home we're buying and not where we currently live. I was pretty frustrated that they didn't handle the communication about this well or ensure I'd get my mail at the proper location. The most frustrating thing, though, was that they just gave me the insurance company's number and told me to call and deal with it, and didn't apologize at all or take responsibility for the miscommunication. I went with them because they were supposed to handle this kind of stuff and they were supposed to have amazing customer service. Of course, I decided to just go with a large insurance company that could offer cheaper rates after this fiasco. Before I could even sign the cancellation papers, they told me to stop contacting them since I'd expressed I didn't want their services anymore. read more

We just passed our two year anniversary with Shine Insurance. It's been very easy having them as our insurance agent. The policy that they gave us blew everyone else out of the water in terms of price and coverage. I've only had to use them once for a quick tow for a stuck car so I cannot comment on a real involved claim. However they are very easy to get a hold of and sending them an email will get you a response within a half day at most. It's nice having a local company that you can rely on to get back to you in such a short amount of time verses being put on hold for the "next available agent" or expecting a 24-48 hour email response time. read more

I have never seen a more dedicated and loving insurance company than Shine Insurance. From the inside out they are committed to helping their customers in every way. From the smile you get when you walk in the front door to the expertise when things get crazy they are a company you can count on. We love you Shine Insurance!!!! read more

I've recommended Shine to everyone I know. They saved me over $600 a year on combined policies and helped me choose the policies that worked best for me. They were super helpful throughout the process, answered my random questions with a smile and are always quick to respond to my concerns. McKenzie and Jeremy love what they do and it really shows! read more