I created a yelp account just to put this review in. This store and the employees are awesome…read more I spent 5 weeks trying to get a riding mower from Home Depot. It's a long story and I won't go into it, but they will not get another dime from me. This morning I called Waters and found they had the mower I wanted. They had just got it the day before so it wasn't in stock yet so they called someone in to receive it (this is on a Saturday btw.) I went in and bought it. Not an hour later it was delivered topped off on oil and gas ready to go. Delivery was free and they expressed to me that they have on site mechanics if I should have issues with it or need service. (They will come pick it up, fix it, and bring it back.) I am very impressed with the experience and Shawn was extremely helpful. My previous experience with this store was last year when I rented an auger. I rented for 3 days. It started smoking and choking on day 2 so I took it back. They were very friendly and refunded the third day plus extra for my trouble. I can now say that I'm super happy with my experiences at this store. For those that have put up bad reviews, I'm sure that you probably went in with a bad attitude to a person that had no clue of your situation and received a mirrored response. No matter what the situation is if you treat people with respect they will do the same. From now on Waters will get all of my business for home improvement needs.

If I could give this business an its employees 0 stars I would. The owner, Rusty, and the manager…read moreMike were nothing but disrespectful. I had ordered a cotton candy machine for a sorority event and they did not give me all the parts to set it up. I called the next day and was given permission by a warehouse employee to keep it an extra day and return in 2 days after I picked it up. However, it still never worked. When I returned it I wanted to let them know about the missing parts even though I had already called a day prior. When Mike came up he accused me of lying and said it was my fault for not calling. He didn't know I had already talked to one of the employees the day before who gave me permission to keep it a day extra. He was hesitant to give me any money back (which is not what I wanted I just wanted better communication) and questioned my intelligence. I am a college student and have NEVER seen a business more poorly ran and managed than this one. When I emailed the owner Rusty about how Mike had treated me he called me and said "well he gave you your money back so what else do you expect me to do." He did not care AT ALL how I was treated and even accused me of being demanding. He blamed me and told me to "get over it, it's a cotton candy machine." Save your money next time.

The need a negative button! They moved locations in Junction City Kansas however the store is still…read moredirty and the workers are still rude! Guess manners and costumer service is not something this store prices itself in. So I go looking for straw, it's a farm store so it would makes since. WELL the "manager" (rudest of them all) informs me they do not have any, I asked could I order some. She says well NO. okay odd all in itself as again this is a farm store. I said your website says you have some, her response was well people steal stuff so we don't!!! Seriously that's your excuse. I recommend going somewhere else as this store is ALWAYS out of stuff and now the reason is because people steal!!! WOW! Seriously deserves negative 10 stars. Absolutely insanely rude! And who doesn't let you place orders.