Stayed here last month Aug 2018 for 4 nights visiting from USA. Resort is 1hr 45min drive on winding roads. The pool runs the length of the hotel & has different sections including a swim-up bar. You can borrow basketballs/ kick boards. Tourists brought blow up floaties & pool toys, which they allow. The pool looked brand new. There's a small outdoor gym. We stayed in the Palawan Suite. The shower ran ice cold every time during our 4 night stay. Family members who stayed in 2 other buildings on this trip did not have this issue (there are 4 separate buildings of hotel rooms).
There is a mini bar in the room to purchase snacks/ drinks. There are 2 complimentary glass liters of water in front of the tv.
There is 1 restaurant on the resort. The breakfast buffet is included every morning. Live entertainment during dinner. The resort isn't close to anything else, so we ate at the restaurant for every meal. The dishes were hit & miss. The drinking water is filtered & safe to drink. The restaurant has outdoor and "indoor" seating, but the indoor section is not actually enclosed, so you experience the same heat & flies/bugs as you do in the outdoor seating. There are stray dogs & cats walking around looking for scraps; the employees try to chase them out. They're not aggressive dogs though.
Massage & facial was great & very inexpensive if you're converting from USD. The spa was no frills but worth the price. There is a third party company that has a desk in the lobby to book activities & tours. The activities were fun, but the woman at the front desk was NOT helpful. She didn't know what time any of the tours returned to the hotel or how to instruct people to dress appropriately for certain activities. ATV's are fun but wear slippers. Your sneakers will be completely soaked through with mud & dirt.
Because of that front desk woman, my grandma was MISSING for HOURS. She chose to do the Bus Tour throughout the city by herself. The front desk woman told her the tour would begin 9:30am & she'd return to the hotel at 3pm. When she hadn't returned we went to the front desk, but we had just missed the employee because she left at 5pm. We had no way to contact my grandma or make sure she was okay.
She did not return until 7:45pm. 5 hours past when she was supposed to be back. She completely missed our dinner reservations - if we had a flight that evening we would have missed it. Thank god my grandma speaks both Tagalog and Bisaya so she was able to communicate with everyone. If it were myself or another non-Tagalog speaker I would have been terrified. The next morning she went to the tour desk and confronted the woman asking for a refund or her supervisor's contact information and she continued to be unapologetic & useless. Same thing with the Sheridan Organic Farm Tour. The woman told us we'd return at 1pm. We got picked up from the farm to come back at 2pm. It doesn't seem like there are other tour companies in the area, so if you want to do excursions you have to book through them. Just be careful if you need to be back in time for dinner reservations or a flight.
Housekeeping was bad. The first day housekeeping came, but did not restock our towels or other toiletries. The room barely looked touched. The next day we were out all morning, but my boyfriend wasn't feeling well so at 12 noon we decided to rest for a few hours. They hadn't come yet so we didn't get service that day which was okay, but we were still missing towels because they didn't properly restock the bathroom the previous day. That evening we asked for a new toilet paper roll because we were out of the 1 roll they gave us 2 days ago.
The following day they did not come until after 4:30pm. We even sat outside our room for an hour because we saw they were almost at our room and we desperately did not want ours to get skipped for any reason. After an hour of waiting they still hadn't reached our room so we found something else to do. When we came back they had given us a few new towels, but it was still not fully restocked like when we checked in. Very stingy with toilet paper. They didn't restock the mini bar. We wanted more bottled water but they didn't replenish it. I believe laundry is same day service. When my mom's laundry was delivered the man apologized for putting her bra in the dryer. Her bra was destroyed.
Upon checkout they said bottled water & Chips Ahoy were taken from our mini bar. There was never any Chips Ahoy in our mini bar, which means housekeeping didn't even replenish our room before we checked in. Luckily they didn't argue with us.
It was a nice break from staying in small barrios, but housekeeping was a let down. I know the tour company is a third party, but you shouldn't have to set aside an entire day in case you don't get back when you expected. Our favorite things were the pool, Underground River Tour, & massages. Wifi password is free but connection is not very strong. I might consider staying here again. read more