YUCK! I had my second telemed appointment with Sherell Hebert today. It's been an awful, disregulated week, so I was looking forward to it.
I was trying to give background so I could talk about the deep-seated issues triggered by recent interactions and events, but she literally talked over me, telling me, "I'm gonna stop you right there", then LAUGHING, and telling me I needed couple's counseling instead. I told her I've been trying to convince my spouse, but was told that I need to "fix my own stuff first", which evoked more laughter. So, I said that since I wasn't able to talk about what I needed to talk about, I figured we were done and I just needed to go. Hung up. After 4 minutes and 46 seconds of me providing comic relief to this "therapist". The whole interaction was so shocking, I found myself doing a social fake and laughing too, as if we were colleagues at a cocktail party instead of a distraught woman who's been sleeping on her classroom floor this week, and the counselor she waited days to talk to.
But WAIT!! Imagine my surprise to open my email and learn that I WAS CHARGED FOR A "MISSED" VISIT!!
When I called, the good people at MDLive were able to see that SHE MARKED IT AS A MISSED VISIT. So, instead of a $0 copay counseling session, I was charged fifty bucks to provide comic relief to someone who would then go on and lie about it.
So, if that's the experience you're looking for, by all means, sign up.
MDLive is working on reversing the charges-- they were able to see the call duration, so they confirmed that she had falsified the records. read more