My recommendation is to find a different insurance agent. I'd honestly give Stephanie 0/5 stars if I could. Stephanie's slogan is "My commitment to helping our customers does not stop when they sign their policies - they know they can contact me at any time". This is far from the truth. She is never available during work hours to answer her phone. It takes days and multiple calls to get her to call you back. She was unable to cancel my general liability insurance when I asked her to not let it auto renew. This made me pay two years (about $200) for a policy I didn't need or want. I asked for the company to reimburse me for the agent's error. They simply said "sorry for the inconvenience" and that "I had to pay the rest of the policy". Stephanie does not follow her slogan. Once you've signed on your policy, don't expect her to manage it. You will have to manage it the whole time, check up on it numerous times, and constantly contact her supervisor to fix her errors. I've also had renters and auto insurance policies messed up with her. When I requested to be transferred to a new agent, she was unable to do that and even messed up my parent's insurance even though we have separate policies from each other. Needless to say I canceled all my policies with Shelter Insurance two years ago due to this agent (Stephanie Ogle). The only policy I still have with them currently is the general liability insurance........because it keeps getting renewed against my wishes. Hopefully, now that her supervisor has given me the appropriate documents and after I unfortunately must pay the final $60 of the policy, I will be completely done with this company and especially this agent. read more