Had a great experience with Jacklyn before we went to their showroom, was very responsive to my…read moreemail questions and scheduled a visit. We had a quote from one of the big box stores and found something equivalent for a little less but the experience was much better. We could actually pick out the slab of granite to order and when it was delivered to their fabrication facility, we could pick out which part of the slab we wanted for the countertops and which part for our island. Installation went smoothly, made sure we were happy with everything

I rarely leave negative reviews, but after three weeks of mistakes, poor communication and a…read morecomplete lack of ownership, I feel other customers should know about our experience with Paxton Countertops. On July 18, we went to Paxton and selected Copper Mist for our basement bar. We were given a sample to take home and received a quote totaling $984.13 using the remnant we had selected. At no point during that process were we told that we needed to place a deposit to secure the material or that the piece could be sold to someone else while we were moving forward with our project. Based on that selection, we continued planning our bar and even purchased our sink specifically to coordinate with the Copper Mist. Unfortunately, there were errors and confusion with our project information from the beginning. We returned to Paxton on August 8 and again confirmed what we had selected. We then learned that the material we had been planning our entire project around had been sold. The proposed solution was essentially for us to spend approximately $3,000 to get the material we originally expected to purchase as a remnant for a project quoted at $984.13. I understand that remnants are limited inventory. What I don't understand is why we weren't clearly told what we needed to do to secure the material, particularly when we had received a quote, taken home the sample, continued communicating with Paxton and were making other purchases based on that selection. Mistakes happen. What has made this experience so frustrating is the accumulation of mistakes, the lack of clear communication and, most importantly, the lack of ownership or a meaningful attempt to make the situation right. Three weeks later, we're now essentially starting the countertop selection process over again through no fault of our own. For a purchase like this, customers rely on the professionals they're working with to explain the process and tell them what needs to happen next. That simply did not happen in our experience.

Chuck was great, when my air conditioner stopped working he fixed the problem in one day.read more

I called them to help with some water issues in my basement. Troy went out of his way to give me…read moresuggestions on both the problem I asked him about and other problems he saw. He also made sure I knew what needed to be done in case I decided to go with someone else. He was on time and kind. Everything he suggested was in line with the research I did before I called them.

Amazing hard workers who get the job done!! Highly suggest hiring them! These are the people to…read morecall when you need some quality work done!

I liked Bill immediately. On the phone he talked me through what I was seeing with our AC & told me…read morewhat he could and could not help with. That upfront honesty was so appreciated. He came straight away, fixed the problem, and did it for the price of another company's diagnostic. He's a laidback guy and had me stay the whole time to see what he was doing and how to do better upkeep. Kinda felt like working with my grandpa when he was around. Recommend!

Showed up on time, said it would be installed in 4 hours and it was . Very professional jobread more

I have a legacy Central air unit that died under the hot weather earlier this month…read more Initially I called another service and they charged me $500 to look at it, replace a part, and tried to get me on the hook to replace the AC and the furnace for over $12,000. I called in Larry for a second opinion, and I am incredibly grateful I did. He is a professional that identified the actual problems and addressed them about 15 minutes after he arrived. His rates are incredibly competitive, and I challenge other services to get anywhere near them. He is in demand, and worth the wait. This man has a customer for life. Thank you.

We have used All Star Mechanical several times over the years and have always found Larry, Chris or…read morewhoever made the call to always be prompt, courteous , and respectful of everyone. Reading any of the bad reviews makes me think that it is character assassination.

I have used North Winds for over 10 years, I can't even say…read moreenough good things about them. From the scheduler, to the install technicians and maintenance teams to their manager, even the owner! I've had the opportunity to work with them all and it has always been a great experience! A couple of years ago I fell on hard times and it was COLD... My furnace was getting old and the fix wasn't cheap, I couldn't afford it. They stayed and refused to leave me and the boys in the cold even if it took me time to pay for it. I was VERY stubborn and they told me it was ok to let someone help me... that's something that I have never forgotten. That's genuine. Last week Don and Chase came out and installed a new furnace. Great guys! Called at 8:30 on the dot and we're here less than 30 minutes later. Cleaned up afterwards and even fixed some of the duct work that needed some attention. I will forever 10/10 recommend! So grateful!

We have used North Winds for over 20 years. Their techs are always polite, on time and very…read moreknowledgeable. Kudos to Cody and Jacob who came and did our annual A/C check. Found a gas leak we were not aware of and fixed it on the spot. Also gave us great advice about our furnace air filter sizes that will save us additional service alls. Highly recommended!

Greg Smith is the worst. Sells me a sumpump and stopped working and said can't help you! Wow!!!read more

I had a leak under my kitchen sink. I call Greg on Sunday and he called me right back and schedule…read morean appointment for Monday at 10. He was on time and was Covid 19 protected. He replaced my kitchen faucet and did a good job. He is very nice and reasonable priced. I have been using his service for 17 years.