I came to this Shell Shack religiously for about two years (I moved far away and only stop by when I'm in town). The people who work here are the nicest and I've always had amazing customer service. The grilled shrimp is amazing (don't take it to go, it's served the perfect temperature and will be over-cooked by the time you get home. I have loved every combo I've ever ordered and so has everyone I've ever brought here. The only thing I try to avoid is the guys who hit on single women at the bar. I eat in with friends or get take out! Shell Shack rocks my world! read more

I joined a few coworker's for dinner here this week. I was wondering what all the fuss was about behind this place. Well I found out...My VERDICT is in...OMG I'm in love. However with falling in love comes a few problems. Here are my two issues... #1; I ordered the chicken wings appetizer 5 wings for $5.99. I requested all drumettes. The waitress didn't make me aware there was an substitution fee. Which increased the price from $5.99 to $7.99. I was like FOR REAL??? #2; GROUPS OF FOUR OR MORE HAVE TO PAY 20% Gratuity per bill. I don't have an issue with tipping the wait staff, but based upon their performance. Plus you can't count my coins for your employees. On to the positive points;-) I won't say it was expensive as they serve seafood, so you must expect it will be costly. I ordered the chicken wings(5pcs), a pound of snow crabs, half a pound of peel and eat shrimp, potatoes(3 whole) and corn(1pc). All mixed together with garlic, lemon pepper, Cuban and another seasoning w/a kick of heat. The crab was tender, the shrimp was big and easy to peel. The potatoes were bland which wasn't a disappointment because the seasoning on the food was enough. EVERYTHING WAS DELICIOUS. Emily was our waitress she was nice and attentive, but she just needs to know the menu a little better. I will definitely be making plans to head back for more seafood. read more

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So I have given this particular spot a few trys and can actually say there are better options in Garland. Every time we get something other then lemon pepper it is way too salty. Recommend trying Boiling Crab or even The Crab Station. read more

Nice place, good food, easy location. But most servers were wearing their masks below their noses, which makes the masks useless.

Waited for an hour and 45 minutes for a chicken sandwich and onion rings. My friends waited a ridiculously long time for their crawfish and crab, but still got their food 20 minutes before I did. The price is ridiculous and attentiveness from management regarding obvious kitchen issues is inexcusable. read more

Im from Atlanta,Ga and we have a lot of places like this but damn the sauce here taste so good yall definitely have to try kitchen sink . The place looks nice and it's almost a full bar . The price I think It was too much for the amount on the Date night . If it wasn't that tasty then I wouldn't go back again . read more

No social distancing whatsoever. The food is always good, but they got one star for the service. Too many people in one area, is asking for an outbreak. The bartender had a mask on her chin... read more

Really amazing food just wished the waiter would of seen my family of 5 sooner we waited at a table ready to order for 20 minutes straight and no one came up to us they honestly got save with the food because the service needs alot of improvement only reason I tipped was the food because we were very upset about the wait read more

Highly disappointed, we were very excited to try this restaurant. Our group of 6 showed up and 3 of 6 had to send the food back immediately because it was cold. Two of the orders we got back were the wrong seasoning or much spicier than originally ordered. Will not be back. There is another restaurant like this one not too far away, I would suggest that restaurant instead. read more

I brought my girlfriend here for her birthday because she wanted a new crab place from out original(crab station check it out) and we get there and get seated the place wasn't very packed for it being a Saturday night we then had to wait 15 -20 mins for a waiter to take our drink order and that's only because the manager I assume saw me and my girlfriend looking around for anyone that may be our waiter then after this we ordered a all star, champion boil and a side of steamed white rice with mild and kitchen sink . the wait for the food was about average for any crab place however when we got the food it was so salty like they had accidentally salt into it they also didn't bring me the things needed for crab so I asked for that and we also had to ask for a spoon for the rice finally after eating (didn't send it back because my gf just wanted to eat) we then asked for the check and the waiter gave it to me however forgot to apply the discount I had asked before I orders due to their special however my waiter then proceeded to not come back and get my payment so I could tell her she forgot my discount and keep in mind it's not busy in my section or in the restaurant. Another waiter had to come and take my payment which is just sad because the waiter literally took somebody else's order right next to our table the lady who took my payment was sweet about the discount which was the only good part about this visit I then left. I can tell this place is definitely made for people who are drunk or trying to pregame because anyone sober can't eat the food or stand the service the atmosphere of the place felt more like a bar then restaurant. read more

We had a really good experience here. Probably some of the best Catfish I've ever had. Whatever seasoning they use in the batter is GOLDEN! I also ordered a lb. Of boiled shrimp with garlic..Let me tell you, they don't use baby shrimp here. You get the big ol boys out of the gulf. Also excellent flavors. They make their tarter sauce in-house. It is really good. My sister who doesn't like tarter sauce LOVED IT! We will be back soon.. read more

This is overpriced for what you get! First rime here tonight. The food was ok if you can eat spicy food. I wish the waitress told me we could of had no heat. I could barely eat anything because it was too spicy. The waitress was not attentive to our needs. Our dessert took over thirty minutes. Just not impressed at all! read more

Everything was really good. The wait staff was great. The only reason it's not five stars is there was parsley heavily sprinkled on ALL four dishes we ordered. read more

1) for a carry out you add 20% , we have been very generously tipping during this time ( a lot more than normal, and normally we tip good) - UNEXEPTIBLE 2) Leslie needs an attitude adjustment on the phone 3) your spicing is really good but had good crab locally for less 4) crab very good! because of 1 and 2 our rating has gone from 4 + stars to 2 stars read more

I have been to this place twice in the past, not the best top quality seafood spot but decent. I have visited recently for the third time and had the worst experience. My partner and I decided to stop by on a Friday night. Server took our drink and appetizer orders. Fried pickles came out soggy with barley to no breading. Our frozen margaritas tasted off. We ordered the date night package boil, which had clusters of snow crab, crab legs, and shrimp. The food came out cold and bland. As we were eating the meat was squishy and mushy, and some pieces looked rotten and grey. After a few bites we weren't satisfied and asked for the check which came to be over $200 not including the tip. We have ordered the same thing previously and never paid this much, and for just two people! They gave us a $20 off discount but overall worst experience, never coming back and still ended up with food poisoning. read more

I have been coming to Shell Shack for many years and I have to say the manager Arturo exceeded my expectations on my experience at this location! Service was great! Atmosphere was perfect! The food was to die for! Me and my husband had the best crawfish ever! We will be back! read more

One of my favorite places to go in Dallas! I typically sit at the bar, the bartenders even though they're always busy, are always very welcoming! It's my getaway spot, great food, great drinks! read more

Good lord. I gave them a second chance after years of when i was disappointed and decided to give them another shot. Service is fine. But the portion sizes they give you? Terrible. The fried shrimp? Tasteless. How do you mess up fried shrimp? Crawfish? Tiniest babies in the sea. The snow crab? Lucky if you get one claw. Drinks? Lucky if you get half a shot. This place literally halves the selection. Not worth the over $100 ticket. Go to aw shucks. read more

I've come here about 6 times and the service progressively has gotten worse. If you decide to sit at the bar, because there is a wait for a table... BEWARE!!! Service is seriously lacking, or so I've noticed the last 3 visits! I should've known better tonight, but came relict anyway. I set at the bar which was half full and ordered my drink and food at same time, so I wouldn't confuse anyone or slow down my order. As I waited, a couple and to single patrons sat by me. I recieved my crawfish, shrimp, corn, potatoes and sausage about 15nin later. Still no drink! I asked the bar back to tell my bartender (one of three) about my drink. 10 minutes later... still no drink and no one to come and check on me or the other two single patrons sitting next to me!!! So, went to the well to ask about my tea as my food slowly got more cold. No acknowledgement! I finally chased the bartender down and got my tea as my food is now lukewarm. Asked for sweetener and never recieved it, so, I went to waitress station to get my own. Food was great, albeit now pretty cool temp wise. The couple was eventually served. One single had ordered but never recieved her meal while I was there! The other poor lady next to me still hadn't even been asked about her drink, let alone her order. I warned them when they all set down that service at the bar was very minimal, especially with 3 bartenders back there never making eye contact!!! As I stated... the food was good, but, was missing the sausage and asked the bartender to take it off the bill, he said ok and still didn't do it. Needless to say, NO TIO WAS LEFT BECAUSE NO TIP WAS DESERVED!!! The lady who had ordered still had not received her meal by the time I finally left. The other lady next to me, left when I did because she never recieved any service! If you've got a whole night to kill... perfect! I think I'll just make the drive to Nate's Seafood in Addison from now on. The food is just as good if not better and the service is excellent!!! Maybe you should do yourselves the same favor! Just sayin'! read more

A step up from Joe's Crab Shack (which is right across the street!). A slightly more local feel, staff was very attentive and friendly. Very conscientious regarding COVID regulations. We were driving through the metroplex and stopped for dinner, really enjoyed our time there! read more

If I could give them 0 stars I WOULD!! My little sister and her friends (13-14 year olds) came her for a birthday dinner. My sister alone had to pay $160 for a plate the STAFF told her was only $50. Another girl was told that her plate cost $40 she was forced to pay $90. Everyone at that dinner had the same issue. Y'all suck! I hope y'all all get fired! read more

My normal Dallas Crab place didn't open until 3 so I decided to try this spot. Bonus - when I asked "Mike" - I think one of the mangers what TYPE of snow crab they had he was very knowledgeable and presented both accordingly. I was pleasantly surprised to find the Baridi snow Crab here. The service was prompt and the food came eerily quick. Everything was perfectly cooked. A lot of times when you receive low country boil type dishes the shrimp are over cooked or the potatoes are under cooked but everything was perfectly prepared down to the corn. I was impressed with how "clean" the crab legs were. I hate seeing dirty crab legs but not many people pay attention to that. -_- Overall a good experience - the gumbo was not bad either read more

My family and friends know me and how much I Love good food and good service. The new Shell Shack in Mesquite was high on my list, that was until I met this manager that they have here who's name is Al. He has in my opinion no people or customer service skills or training at all. The food is still delicious, customer service is still great other than the above mentioned manager. I think from now on when I come and if he's here I'm going to go somewhere else. Sincerely, A No Longer Happy Weekly Customer read more

Shell Shack - Seafood Near Me - Mesquite, Texas

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Mackenzie was awesome! Love this place. Such a cool vibe and atmosphere. Amazing shrimp!!!!

I've been eating at the Shell Shack franchise for about 3 or 4 years and I have to honestly say it was the worst shell shack I ever had. I had to ASK to get a waitress to my table and they weren't even super busy here. My shrimp was over cooked. The majority of my "sauce" was just seasoning. I've liked shell shack for their kitchen sink flavor and honestly I'm very disappointed that it was ALL seasoning. It's screaming health problems. The sausage seems very different as well. Whatever they changed it to is disgusting and did not pair well with the seafood. So very disappointed. There needs to be some major changes before I ever come back. read more

Food is great! Too bad the service isn't up to par with the food. This is at least our 5th time going, and each time the servers are really bad. Our server this time was sweet, she was just very inattentive. I don't come for someone to be nice to me though. I come for the food and paying for a service. Just like she expects a tip, which we still left despite the BAD service, I at least expect refills and to get everything I ordered. She didn't bring out the order right. I don't know if maybe she was new but I had to repeat myself at least 3-4 times when ordering and she still didn't bring out all our items. After she brought the main meals we never saw her again. Until the check of course We won't be dining in here again, I'll make drive somewhere else. The food is too expensive to be receiving such poor service. read more

Have visited twice recently. 1st visit: place not busy, sat at the bar, good bartender, enjoyed it 2nd visit: not so great. I don't fault the server, who was sweet and appeared to be doing her best, but I do fault the management for lack of training and attention to detail. We were seated (the four of us). Sat for 10 to 15 minutes without being acknowledged or greeted by anyone. Server came by and asked if we had been helped. We said no. She said she would go find our server. Later, she came back and said she had been told to take our table. The staff did not seem to be working as a team, but everyone seemed to be doing their own thing. Asked the server about an item on the blackboard (salmon), and she had never heard anything about it. Said she would find out, but never did. I could have reminded her and asked again, and I know it's a little thing, but it sort of tells you how the evening went. We ordered oysters and shrimp as appetizers. It took a long time for them to arrive, but that's okay. Oysters - large and plump, no complaints - but I have never had raw oysters in any restaurant that didn't also give you lemon slices, crackers, cocktail sauce, etc. There was one tiny lemon slice and no crackers. I asked for some, but they were never brought. (she apologized later for forgetting). We asked for lemons, and we did get those. Wedge salad - this is not a traditional wedge salad, but it's good. It is romaine leaves with red onion, grape tomatoes, crumbled bacon and blue cheese. When I ordered, I asked for blue cheese dressing on the side. It came without any dressing, just the blue cheese crumbles, so I had to ask for dressing. Actually, this is what I ordered on both visits, and this happened on both visits - no dressing. I've never had this problem anywhere else. Several tables around us finished and left and we had to sit and look at their dirty dishes for a long time before the tables were cleared. Not very appetizing. Again, this seems to be a problem management needs to address. Our server was sweet and tried hard. My family enjoyed their crab boils, shrimp boils, corn, sausage, french fries, hush puppies. I'm sure I will visit again. The food is good. It's just a shame that with a little training or attention to the little things (like clearing tables promptly, training staff about the menu, and greeting people as soon as they're seated), this place could be 5 stars. We asked some of the people around us and they seemed to enjoy the fried catfish, fried shrimp, and they looked good. read more

Ranger vs. Astros and they can't get it on even one of their dozen or so TVs? This was my original comment while sitting in the Shack. However, the general manager worked her tail off to find and broadcast the game. Our waitress, Kelcie, was just terrific! Our shrimp, Garlic Mild, along with corn and potatoes was perfect with real chopped garlic cloves. Complete redemption! I will be back regularly. Great food, service, and value. read more

I was in the area in mid-June, visiting a friend who had recently relocated. We decided to try this place out for lunch. Since we were new to the area and this restaurant, we needed an idea of how things worked. Our waitress, Valeri was a pro in doing this! She was able to explain the difference between the types of crab, flavours and heat intensity with ease! She was extremely helpful and made our dining experience fantastic! I ended up ordering the Dungeness Crab with The Kitchen Sink (cajun, garlic and lemon pepper) seasoning and with a medium level of heat. That along with the broccoli and potatoes was fantastic! The meal can be a bit messy, so Shell Shack gives you gloves and a bib in addition to the tools to break the crab meat from its shell. They also have an automatic hand washer near the restroom! I will definitely try this place again when I'm in town. read more

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Food wasn't bad, but slow service, and absolutely the filthiest restroom I've seen! Like a gas station restroom, makes me afraid of how nasty the kitchen is! read more

My shrimp were supposed to be medium. They were hot. My buddy's fish was re-fried looking and tasting. The napkin dispenser was filthy. The server acted like I was weird to want it cleaned. Probably won't return. read more

Shell Shack - Don't worry. The flash isn't hiding much. - Seafood Near Me - Mesquite, Texas

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Well, we are miles from any coast, so there isn't any need to be confused about what you're getting when you come to a seafood chain restaurant. It's not bad; in fact it's a pretty fun environment. The staff is fun and upbeat and the food is pretty good. But, at the end of the day... it's a chain restaurant serving seafood, in North Texas. I would eat local every time before coming here. But, that's just me enjoying local food! read more

So today was the actual first time my husband and I have experienced discrimination while out. We had a WHITE lady as a waitress, she was already acting strange when she came to our table. We order our food in the middle of us eating she sent a BLACK man to give us our check. A Jamaican guy with braids to be exact. Mind you we just recieved our food maybe 15m prior. He goes to say our waitress had an emergency with her kids so she's leaving. At this point we turn around an our waitress is just standing there. Once we paid our waitress that had the "Emergency" comes back to the table. She was also waitressing a table on the side of us with a Spanish family but they didnt receive a check like we did strange right. My husband then asked the guy why would u give us our check an we are still eating we could've ordered more food. He then goes to say she said we made her feel uncomfortable and pretty much that she thought we where going to run out and not pay!!! He also says they've been having that problem with people lately and that he wasn't rushing us to get up and stop eating. I guessed she just assumed we fit that description. Not only did we pay we tipped as well even though we where treated poorly. I guess being black automatically means we are going to run off without paying‼‼‼Then had the nerve to send the black man to tell us. People are real life raciest ! Didn't get the gentleman's name she sent to our table but her name was ‼CARLLEY‼ short white lady with short blonde hair. ShellShack in Mesquite 1335 N. Peachtree Rd Mesquite Tx 75149 Y'all don't ever have to worry about us coming back‼‼‼ read more

The food came out pretty fast and our waiter was very friendly and welcoming. It would have been nice to get fries or a salad with the buffalo wings as they were pretty small wings and pricey. The buffalo shrimp was extremely delicious on the other hand. read more

Shell Shack - Fried Oysters - Seafood Near Me - Mesquite, Texas

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TERRIBLE!!!!!!!! Potatoes not done, messed up my order, neglected to give me the sausage I had ordered. Crabs were ok, but they they try too hard on the seasoning... the garlic flavor was sooooo bad, I had to send them back. Tried the Cajun flavor next. They were ok, but the Cajun flavoring was way overpowering. Best part of the meal was w. I swallowed one of the gnats that had been buzzing my luke warm beer. Update: called corporate either Tuesday or Wednesday, left info with receptionist, was told I would be called back within the next 2 days... Friday, 7:30, still no call. SMH! read more

Usually I go here I don't ever have a problem yesterday I went and I was disgusted by the manager that was on duty there last night. That "manager" was cross contaminating the entire restaurant, and so disgusting and vile. Wiping his nose with his fingers then getting y'all food orders for the to go, putting bottles back at the bar, fixing drinks, touching the the glass you may put your lips on touching the kiosk machine, then touching his face mask ,then he went back to wiping his nose wiping it on his pants pulling out his cell phone, then fixing more food again wiping his nose again it with his bare hand never once washes hands or sanitize I was disgusted read more

First time back since April '21. No wait for seating this time, but we found out why. The food has been very good in the past, however this time we ordered 4 pounds of crawfish and every batch had a handful of soft shells that had to be thrown away. Obviously did not check the shipment for quality or take care of the crawfish before cooking. Service is still atrocious. Waited 10 minutes after seating for drinks. Was there over 2 hours, water got 1 refill, sweet tea was taken away and never brought back refilled. Forgot to put in our boil order twice. Waited over 30 minutes for a boil order with a half empty restaurant. (But the table of college guys got our server's undivided attention while we were there.) This place is decent as long as you keep your expectations low. read more

I should've known something was up when we arrived on Saturday evening and the place was empty. The food was overpriced. Don't bother with the Nashville food items. Service was ok but not the best. Oysters were delicious. The date night boil was not all that great as far as the seasoning goes. Overall, not a great experience and everything was way overpriced. 2 pieces of catfish and a ton of fries were $30. Would've gotten better at Captain D's to be honest. Won't be back and won't recommend. read more

Cool vibe inside the restaurant! The Nashville hot shrimp had good flavor, just a bit soggy for the breading. The fries had an amazing spice on them! read more

This was originally a 5 star review because the food was amazing, but then I remembered how distasteful each female staff was dressed at this particular location and decided to deduct a point. Everyone was wearing these black booty cutter shorts, I mean like gripping the cuff of the buttocks type of shorts. Each woman that worked here had curves (nothing wrong with that because I have them), but unfortunately this uniform was just way too much... honestly it wasn't a good look. I don't remember seeing all of this at the Uptown location. I felt like I was in a Bubba Sparks video shoot. Other than the distracting waitstaff visual, I did enjoy my medium kitchen sink crab legs with shrimp and sausage. Oh, and their fresh cut fries are the best (on Wingstop level). Maybe their staff can wear cute yoga pants as an alternative? Just a suggestion for management. The food is too enjoyable to not be able to feel comfortable inside the resturant. read more