Hello,
I went to patron your store on 1/2/23, located at 207 N Madison Blvd, Roxboro, NC yesterday to get a car wash with my wife. I pulled up to the wash, the door was closed but the card/payment pedestal was operating and the "ready for use" light was green and flashing. I assumed that the garage door was closed and would open when the wash was ready for me as it was super cold, and this is how some car washes are to keep from freezing. Door closed until use. I paid $10 for the wash but the door did not open. My wife went in the store to talk with the cashier which then called a lady manager. She came out to tell me that a male register clerk with blonde hair gave her $10 out of his own pocket as the other cashier and manager (on phone) told her it was my fault for putting the money in the machine. She was spoken to in a rude manner and just didn't want to deal with it. Then I went back in to give the $10 back to the young man as he did not have to give me his own personal money because the store would not. I spoke to the young lady cashier and immediately she was aggressive and confrontational, so I asked to speak to the manager which was on the phone with her. The manager immediately was just as confrontational and just basically told me I was dumb for putting the money in there and that she would not return the money I paid. I told her there are ZERO warnings telling me that the wash is down. The green light still flashing telling "ready for use" was still lit. and the pedestal, still taking money. All I want is an apology and my $10 back as services were NOT rendered. This is no way to treat paying customers and patrons of your store. read more
