Traveling from TX to Ohio on 12/27/2018. We stopped for fuel and to use the restroom.
I am in a motorized wheelchair that is very heavy and we had it on a rack on the back of our car, ratchet strapped and covered. It takes several minutes to unload and get into the wheelchair.
My brother unloaded it for me & assisted me into the chair so I could go in and use the restroom while he filled our tank.
When I went to the front door, there was a curb so no way was I able to enter directly. I looked and finally found handicap parking with the needed ramp, it was clear down a long front sidewalk and the only point to get above the curb and up to the front door. But there was a problem. The long, narrow sidewalk was blocked by a trashcan, a propane tank cage and a windshield washer fluid display.
I was unable to pass these obsticles to reach the front door without the left side of my wheelchair falling off the curb & dumping me and the chair into the lot. So, I was unable to enter the store.
3 other customers saw what was happening & was dumbfounded and offered to lift my chair over the curb so I could go in but the chair is too heavy & I didn't want anyone to get hurt trying to help me, so after my brother filled the tank, he helped me back into the car & loaded/covered my chair back onto the lift.
We then had to go back onto the freeway & exit at the next exit and find another gas station so that I could use their restroom.
Again, my brother had to unload my wheelchair and assist me getting back into chair, then reload the chair after assisting me back into the car.
I am a Shell fuel rewards customer and hoped to save a little money along our 1440 mile road trip by going to Shell stations all along our route, in fact, our GPS is programmed to show Shell locations. After the trouble we had trying to find and use the handicap ramp/sidewalk at this Shell station, we refused to use Shell stations the rest of our trip, and will not use Shell stations on our return trip.
I wonder what the Americans with Disabilities Act people would say about this? I have included pictures with my review but I also have video. I will be contacting corporate for sure!
Only added one star so I could post this review. This is a ZERO star review!!! read more