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    Shell - Lahaina

    2.5 (4 reviews)
    Open Open 24 hours

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    4 months ago

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    Pacific Motor Works - Front of Shop  1/2015

    Pacific Motor Works

    (41 reviews)

    When you have a rental and hit a nail, they got your back. They quickly fixed my flat, so I can…read morequickly return to being a tourist. My anxiety ended within 1hr. There was no tourist surcharge either. Thank you guys

    Reviews praising Brian reflect work done by a skilled technician who no longer appears to be with…read morethis shop. Current service under Paul does not reflect that same standard. Read carefully before trusting positive reviews. Every glowing review you see is about Brian. Brian left this business to Paul sometime around mid-2025. These are two fundamentally different experiences under the same business name. That distinction is not obvious and it matters enormously. Brian? Stellar. Replaced a clutch including master and slave cylinder, fast and fairly priced. Clearly knew European engineering. Paul? A different story entirely. Under Paul's ownership: 3 months of delays to replace a clutch and ball joint on a camper van being used as emergency housing by a Lahaina fire survivor. This was a fact Paul was explicitly told - SOMEONE LIVES IN THIS VEHICLE. Phone goes straight to voicemail, always. It was also made clear to provide an estimate BEFORE doing the work. After nearly begging for the vehicle back, we received a massive bill including $75 for fuel and $80 for a locking gas cap on a vehicle returned with NO gas in the tank. $75 more than fills this tank even at $5/gal. The gas station is less than one block away, they surely did not drive 200 miles to make sure the repairs were solid. During that same job Paul's team broke the speedometer cable, didn't mention it, and let the vehicle drive away with no fuel and no functional speedometer. When we returned, Paul claimed it "must have broken on its own" and quoted hours of labor at $180/hr plus $200 for a part available online for $50la. This is labor that existed solely because his team broke a part during their normal repair job. Even if it was old and fragile they could have at least warned us. After 3 months of waiting for parts... and a $3800 bill for a clutch that cost $1600 from Brian a few years earlier... only to then have to come back and have them try to gouge us further. So while he is trying to sell us on overpriced repairs for damages his team did I ask him about the loud exhaust, because now it just sounds LOUD. That brings us to: In a subsequent insurance claim Paul promised to photograph the exhaust damage and submit an estimate promptly. He waited so long the claim closed. We had to chase him down by voicemail -- naturally -- to get the estimate submitted at all. We ordered every part on his estimate with expedited shipping to HAWAII. No delays this time. Brought everything to the shop, laid the parts out, walked him through fitment, assured him not only did we order all the parts and correct part numbers received, but we ordered parts he failed to list. Paul warned us that since we supplied parts he "couldn't guarantee they'd be correct." This is about parts sourced directly from his own insurance estimate that he wrote. One week later, no call. We called. Voicemail. He called back to inform us the parts were wrong. Paul submitted that estimate to the insurance company based on stock OEM catalog data, without physically inspecting a vehicle with obviously custom dual exhaust. He did not verify that the parts he put on the estimate matched the actual components on this specific van. When confronted, he blamed us, refused to acknowledge the error was his, and suggested a few hours of welding at shop rates would solve a problem created entirely by his own incomplete assessment. Had he ordered the parts himself, at his leisure, and then discovered they were the wrong parts he would have had to leisurely order correct parts, likely increasing the costs due to his own negligence in managing insurance claims. What Paul didn't know: I have been the primary mechanic on this vehicle for years. I only hire out work I don't want to deal with. I know exactly what competent inspection looks like. I told him I would rather do the work myself than be lied to one more time and billed double on the entire job for 15 minutes of welding and a pile of wrong parts he had us order. Brian earned every positive review here. Paul has earned none of them. Buyer beware.

    Kitagawa Towing

    Kitagawa Towing

    (65 reviews)

    Kindness, Speed, and Aloha from Kitakawa Towing…read more When I called AAA for help with a flat tire, I was told a tow truck would arrive at 7 am. Instead, I received a call from Darlene at Kitakawa Towing -- the business was just opening, and no truck was on the way yet. Disappointing, since I had been waiting for hours. But Darlene quickly rallied and sent help within the hour. Kevin, the tow truck driver, was incredibly kind, helpful, and reassuring. The best option turned out to be driving my car to a nearby shop to fix the tire -- and Kevin generously offered to follow me there to ensure I arrived safely. He would have loaded my car if needed, without hesitation. Having a flat tire is never a good day, but Darlene and Kevin turned it around with genuine care and top-notch service. Mahalo, Kitakawa Towing -- you truly embody the spirit of aloha.

    I got a screw in my tire on the rental. Yes, it sucks but was only leaking at 8psi/day. Well, today…read morethe screw came out after I parked. Rental company contacted Kitagawa, good to go. Dude was a D I C K H E A D. Super condescending. I run a huge construction operation, have full time mechanics, I could have EASILY changed the spare but my wife paid extra for roadside, so I used while we are at breakfast. Dude was such a B I T C H , and I'm sorry you couldn't sleep all day but after a couple small questions he told me to watch under the tree (across the street). If this short, fat, little man doesn't want to be in the SERVICE industry...he should quit. This chode parked the front tires on his flatbed to avoid cranking on a jack, didnt plug the original tire (even though he said "i am a towtruck driver" when I asked if he was going to plug it.). Told me i should have taken it back to the rental when I knew of the issue (like I wanted to drive 2 hours round-trip for this bs). This guy was just the biggest d o u c h e ive met on my trip. F u c k this fat little f a g g o t , mahalo p u. T. O !

    Shell - Lahaina - servicestations - Updated May 2026

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