Great service from professionals! We needed a tow for our 28' straight truck and new fuel lines -…read moreall done within 24 hours - excellent job! Lori Krumpols Owner Preferred Movers of TN Wheaton World Wide Moving

Amazing service friendly people adorable prices would definitely use again in the event I need…read moreanything towed 10/10 will recommend them all the time

WOW! My truck breaks down on the interstate as I am passing through West Virginia on a Saturday…read morenight. It is completely disabled, I am STUCK! I am trying to figure out a hotel room, find a mechanic, rent a car to get home... It's Saturday at 9pm, so I just know that I am STUCK for DAYS!!!! Darrell from Mountain State Towing shows up. He understands my crisis, so he starts making phone calls. Less than 2 hours later, my truck is fixed and I am on my way home! I know a lot about auto repair, but I did not have the tools, nor the facilities to fix it myself. As I watched Darrell's contact work on my truck, I could tell that he was VERY GOOD. And he was more than fair with his pricing. He very well could have GOUGED me, but they were fair and honest. I RECOMMEND 100%

Repair shop broke my passenger side mirror, and hit my cv axle damaging it causing grease to fly…read moreout everywhere. They simply didn't care and would only give free labor to fix. They damaged my part and insist I buy the new part. Do not use these people EVER.

I've had work done there twice and it was both quality and very reasonably priced! Small family…read moreshop that is very easy to work with and honest! It can be hard to find good shops when you need one in trucking and this is one you should call on if you need work in Wythville!

My car was broken down on I-77 and East River towing is who my insurance company contacted to come…read moreand get me. I know this is not an easy job, but Noah called and verified what type of vehicle I had to ensure it would fit on the tow truck and then was very efficient and accommodating upon arrival. Being stranded 300 miles from home is never easy and with Covid restrictions in play, he assisted me in getting my car to the repair shop as well as dropped me off at the hotel since there were no other options to get me off the interstate. I appreciate his kindness and willingness to help in a time of need.

It is Sunday & Mother's Day and we were driving & pulling a cargo trailer from Maine to SC to clear…read moreout a storage unit, turn around and head back when we got engine overheating alarm and had to pull over on Hwy 81. We just knew we would be have towed, have to get a hotel and wait until Monday to even get it looked at. I found Southwest Automotive on Google & it said open daily 8am-6pm so we called Troy and told him our dilemma, unfortunately he said he could not look at it until Tuesday, but then he was nice enough to send us information about a local towing service. We had let the engine cool down so we chanced getting off highway to an exit. That went ok & we were trying to come up with a game plan when Troy called us back & said a car he was working on needed a part so if we could get to him he would look at it. My husband had told him he thought it was just the thermostat. Troy went and got that part while we slowly made our way to him with our heat on full blast, keeping the engine heat low. Less than 2 hours later, Troy had replaced the part & tested our hoses, replaced our antifreeze & made sure the car did not overheat while revving the engine and A/C at full blast. We are back on the road with no issues. And, it did not cost us a fortune-very reasonable. Words cannot describe how thankful we are to Troy. We feel so very lucky to have found him. He is very hardworking & is starting up a lock smith service too! So, if you need car service repair or a lock smith-do not hesitate to call him!!

Stranded in Wytheville on a Friday night with a puncture on our way to Philadelphia from Hilton…read moreHead. No one could fit us in on the Saturday except Southwest. Excellent , friendly and efficient service got us back on the road. A real gem.

We are from Ohio and had a issue with our Van. Shawn and his team got us in and fixed our issue!…read more They were GREAT to work us in so we could get home. Shawn has worked on our son's car too. Our son has been extremely happy with his work, his staff and customer service!!!!! The Goettner's

DO NOT TRUST SHAWN WITH YOUR VEHICLE…read more I've dealt with bad mechanics before, but this guy took it to a whole new level of unprofessionalism and manipulation. He had my truck for a month with minimal communication, and during the last 11 days of working on it, he provided no updates at all. When he finally did call, he told me the fuel lines were "fixed" and that I should be able to pick it up that day, but he hadn't even test driven it, and had no intention of doing so. He told me he had easier jobs lined up and commented on how I "didn't even have the money yet" (I had told him I would be taking out a personal loan once I had the truck fixed and knew the exact amount). I said, "What is more waiting at this point?" and he responded by saying he would not be touching my truck further, not even to test drive it, and that I couldn't have it until I paid him $799.98 in full, up front. After all that time, and all the false promises, he flat out refused to make sure the truck was even drivable before handing it back. Which he had known from well before the truck was even on his premises that it was crucial to my survival for my truck to not just be running but also safely drivable. He lied about the timeline (claimed he talked to me four days prior but it had been eleven - May 23rd was last contact until June 3rd), tried to gaslight me with "you better watch your tone" when I called him out on how unprofessional that was, and openly said he didn't want to finish the job because I didn't have the money yet. He literally told me, "I'm done with your truck. Come get it," like he was doing me a favor. He said he had other cars lined up and that mine wasn't worth the time anymore. Every bit of this was either completely unprofessional or a flat out lie. Every piece of it was disrespectful. This wasn't just careless. It was calculated. He let me believe he was working on it, then vanished, then rewrote the timeline when I called him out. If you're in a vulnerable spot or need someone reliable, this is not the guy to trust. He wasted my time, disrespected my boundaries, and left me worse off than when I started. Save yourself the grief. Go anywhere else.

I've been using triple ds for some time and never had a complaint they have treated me well and I…read morewould highly recommend them..if they are still in business. If not that's a great loss for our comunties.

Liz, the receptionist was quite knowledgeable and friendly. She was able to help me get in and out…read moreand was honest about pricing and parts. She explained everything with full detail and prior to me leaving the shop ensuring that my car was fixed and ready to hit the highway.

They have always been great from tires to towing! Amazing prices on tires and fair prices on…read moretowing! They can tow your car or your tractor trailer, had my car taken to Kingsport at a very reasonable rate, will continue to use them for all services in the future.