Great to work with pre-event, not so great at delivery on the day. Staff appeared not to have been briefed on all agreed tasks. Disappointed by quality of service given image portrayed and cost.
PRE-EVENT
Charming and friendly in the planning stages. Very flexible as our vision for the day changed substantially. Good on email as bride was planning from abroad. Open to multiple visits from family members and taste testing sessions. Gave reassurance to bride's family at a stressful time.
EVENT DAY
Delivered on some but not all of the pre-agreed plan. Failed to pick up on things that would seem like the staple jobs of catering company. Major error on food labeling. Waiting staff unenthusiastic about delivery.
Set up quickly and efficiently.
Food quality was good (guests enjoyed the spice) but mixed up the labels for the meat and vegetarian biriyani, and bride's lifelong vegetarian friend took meat by mistake. Staff unhelpful in correcting this mistake. Not all starters were presented in the way that had been agreed.
Waiters not great at topping up glasses in champagne reception or putting wine on tables at dinner, as agreed, so lots of empty glasses while people were eating.
Not enough clean plates for guests to take main course.
Lights not switched on where guests were eating main course.
Bar well-run, with additional flexibility of staying open for longer, requested by the groom on the night. But did not bring out some of the spirits until an hour before the end.
POST-EVENT
Attempted several times to communicate review privately over email to Shaziana, with various holding responses, but no formal explanation of the issues raised.
Hopefully a response should follow on Yelp. We leave it to the reader to make an informed decision based on this review, and the subsequent response. read more