I had to visit SHARP MEMORIAL ER, for a few problems. I have to say that the staff of NURSES AND…read moreDOCTORS were top of their game. INDEED, they immediately took care of 2 of 3 of my Problems, which I had hoped for. ER DOC Buckley and Hospital Doc Doctor DAN ZHENG took very, very good care of me. When I was admitted to the hospital, Nurses SAM and YAEL, and Alyssa also were there and supportive. FOOD SERVICES provided great food from the start, Ravioli with Cheese. Breakfast was Eggs, Pancakes and Bacon. My NURSE, gave me a Diet COKE!!! I also have to say something about the OBSERVATION ROOM, very nice and roomy, AND DECORATIVE. PT Kelsey came to see me in my room and ordered a smaller, collapsible walker for my apartment. In the NEW ROOM on the NEXT DAY, they performed lots of different tests. FURTHERMORE, I was able to do some walking around the 5th Floor, with the help of Nurse Assistant ASHEWA. I would say that Nurse BRIAnA, could use some tips on bedside manners, THOUGH!!! On my Second or Third Night, NURSES Anna and Wilma were both back to help me, THANK GOODNESS!!! I especially want to thank Wilma, for her help with my Shower. UNFORTUNATELY, Nurse 'BRI' Brianna showed up the next day as well. I felt that did everything she could ( or actively worked against the needs of the patient/ME), to make my stay AS UNPLEASANT AND AS UNCOMFORTABLE, as possible. It just may be her NURSING NATURE, which is sad for her, and SHARP!!! I had a fantastic experience with my MRI, once getting there. I want to give a shout out to the whole team of GABRIEL, SEAN, and DOMINIQUE!!! I have a bad back and doing these things can be painful, but they provided a Triangular Wedge for my legs. In addition, they provided a pillow for my neck. I'm now 1 THING/treatment away from going HOME, but of course I'm in the hands of Nurse Bri. I can't say CHARGE NURSE HEATHER, has been a stand up Charge Nurse. On my last night, it was a whole new world with a whole new staff', including RN CONNOR, NAWIT AND CHARGE RN SHANNON. From how he treated my bloody nose or how he dispensed medication. THEN, during my shower, CONNOR changed the sheets on my bed for the first time. MY PINK HAIRED NURSE Rhiannon saw to it that my discharge went as flawless as possible, coordinating with my doctor and transportation!!! Thanks to ALMOST EVERYONE ON 6 NORTH!!!

I recently had an experience at Sharp Memorial Hospital that I feel compelled to share. My brother…read morewas admitted to the emergency room early in the morning of February 17, 2026 around 8 pm. While we understand that emergency situations can be unpredictable, it took them nearly nine hours for him to be assigned a room on the 5th floor. This wait was quite concerning, especially given the urgency of his condition. Once he was finally settled in, we encountered a significant issue with the registered nurse in charge, Brittnay (employee number 6836). Unfortunately, her attitude left much to be desired. She seemed to believe that she was above everyone else, and any questions we asked were met with a dismissive response, as if she were doing us a favor by engaging. This lack of empathy and professionalism was disheartening and truly overshadowed our experience at the hospital. On a more positive note, I want to commend another nurse, Sara (employee number 5107), who was a bright spot during our stay. She exemplified what nursing should be--compassionate, attentive, and genuinely caring. I would rate her a perfect ten out of ten. Her demeanor and professionalism made a significant difference in a stressful situation, and she deserves recognition for her outstanding care. In conclusion, while I appreciate the services provided by Sharp Memorial Hospital, I believe there is a need for improvement in staff training, particularly in fostering a more empathetic approach to patient care. I hope my feedback is taken seriously, as it could help enhance the experience for future patients.

NEUROSCIENCE DEPT My…read morebrother had laminectomy procedure done about a month ago. Prior to his surgery, he stayed at the neuroscience building, on the first floor. Surgery went well. The family and I liked that we were able to see my brother without having time restraints. He was later transferred to west wing (building next door). Throughout my brother's stay at hospital, the nursing staff and everyone my brother encountered during his stay at both wing, were accommodating, caring, helpful and good spirited. Thank you Grossmont Hospital for taking very good care of my brother. I would send shout-outs to staff that were extra helpful and kind. Sorry I did not remember everyone's name. (stayed March 17 through March 24) He started his first chemo treatment last Thursday, April 16.

This visit had to do with my father. I have to say everyone along the way has been terrific. From…read morea customer service standpoint I'd say fantastic. He started in the ER where they took good care of him with a fast assessment and understandable assessment of the situation. They were short beds so it took almost a day to get him admitted to the hospital. He made it to 2 north. I watched as the all nurses had to really hustle with all the patients. They really were terrific - can't underscore enough how much were appreciated the team. The doctors and surgeon were excellent, top notch. Dr Desai and Dr Leung (surgeon) did a great job explaining everything and taking good care of him. His day nurse, Veeda ,was wonderful - attentive, sympathetic and understanding. His night nurse chaseeka (sorry I don't recall the spelling) took great care of him. In fact everyone on the 2 north floor was soooo nice. Sometimes we grabbed someone in the hall and no one brushed us off, they were very helpful. I'm really sad about how understaffed this hospital is and how many patients they have. With respect to the room, there are two people assigned per room. Not really much room for visitors. When we first arrived I was hesitant as it doesn't feel sterile (other than the main lobby and surgery center). It's definitely showing its age. It would be nice for there to be an expansion or for Kaiser to open up - their facility is just sitting there... So overall, despite the appearance, given the situation, a good experience.

I have only had five star experiences here. The staff are extremely professional and make you feel…read morevery comfortable. I highly recommend this imaging center.

Every single time I call for an appointment I am on hold for at least 30 minutes! They are not…read morevery helpful at all.

My Dad was transported in an ambulance to the hospital since they one everyone have been so…read morewelcoming, supportive and my Dad has received all the care he needs the doctors and nurses have been so organized on my dads cere . He is currently on confort care and I'm thankful that we choose this hospital it's so much arm and everyone is kind and happy to work there.

On December 5 2025 , my 90‑year‑old father was brought to the Scripps Mercy Hospital Chula Vista ER…read moreafter a fall, and this was one of the worst hospital experiences I've had. My brother, who initially brought him, was not feeling well and left right after updating me. Even though we explained this clearly, an aggressive security guard immediately tried to throw me out, called another guard, and they were getting ready to physically remove me while my elderly, confused father was somewhere in the hospital having X‑rays done. I was calm, just trying to make sure my father had a familiar face when he came back, but security refused to listen. The nurses were rough, cold, and showed no compassion; they did not even clean the blood from my father's face after his fall--I had to do it myself. The only professional and kind person was the ER doctor, who de‑escalated the situation when my father returned. The overall environment felt hostile and unsafe for an elderly patient and his family. The ER is also poorly signed and hard to find, especially compared with other Scripps locations like La Jolla and Hillcrest, which feel like completely different hospitals in terms of care and organization. I will never go back to this ER and do not recommend it to anyone, particularly if you are bringing in an elderly or vulnerable loved one

Scripps Mercy Hospital is located in Hillcrest an area of San Diego. It's been just over two years…read moresince my dear friend was diagnosed with sepsis and also needed open heart surgery. At least 2 cardiologists said his heart condition was like 'a ticking time bomb,' and needed the heart surgery but.... first needed to treat the sepsis which involved tests and antibiotics for two weeks at the hospital. Afterwards was transferred to a skilled nursing facility for more monitoring before the actual heart surgery. To keep this brief, the heart surgery was over 11 hours of which was an excruciating time of nervousness for me. Well, the surgery was successful and as of today, after 2 years, my dear friend is alive to talk about it, although he was sedated all that time and can't recall much. He has other medical issues subsequent to that surgery but is not as life threatening. I've waited this long to write this review, because sometimes when surgery is a success, the patient's diagnosis post surgery can decline rapidly. Not so much in my friend's case, he's Alive!! Heartfelt Thanks to the very capable experienced cardiologists/surgeons and the cardiology team of nurses and staff at Scripps Mercy who earned my high Recommendation.

Zero stars if possible. Sunday night doctors in training…read more Dr. Lee was the worst. The nurses were negligent also, after Dr. Lee instructed them. I was suffering and couldn't breath. I told them I have Chrones disease. Dr. Lee didn't care. They discharged me because I could walk one step. I went UCSD, after a huge hassle. Still at at UCSD. Admitted to the hospital. I felt very uncomfortable at Scripps Mercy hospital when the male nurses were mocking me. I feel so bad, that I will sue in court.

This week, I had the worst customer service experience at a medical office that I've ever had. The…read moreoffice manager was rude, condescending, accusatory and disrespectful to the patient. She expressed absolutely no empathy, kindness, or consideration for the patient. My wife had an appointment for a procedure (for which she had to wait a month), but the office staff made a mistake with the orders and schedule, so they did not perform the procedure. In addition, the staff failed to provide the patient with important, scheduled specialty care. We were treated horribly by the office manager. Here is what the office manager should have said when she came into the room, "I'm so sorry you've been sitting here, half naked, for 45 minutes after the medical assistant said she would be right back to start your procedure. Is there anything I can do to make you more comfortable? I'm afraid that our office made a mistake in the ordering of the procedure for today and there are some issues that we need to get resolved. I'm sure this is very frustrating and disappointing for you. I apologize for your discomfort and inconvenience. But, I'd like to work with you to get this resolved as quickly as possible and with the least inconvenience to you as possible. We value you as a patient and want to make this right." The office manager said nothing like this. She expressed absolutely no empathy, kindness, respect, or consideration for the patient. She failed to address important specialty care that needed to occur at this appointment. She tried to blame us for the mistakes of the front desk staff and the medical assistant. She was reluctant to admit that the front desk staff made an error. She did not offer to make things right or go out of her way to get things resolved smoothly. She did not say she would try to expedite any follow through. She never expressed any care or consideration for the patient. Needless to say, we will not return to this practice.

I've had nothing but bad experiences with this office. Every time I call, it's a nightmare. The…read morestaff is rude, they act like you're a burden, and they hardly let you speak without interruptions. One morning, I tried to call for an hour, and somebody was picking up the phone and hanging it up. I tried to advise an office person that this was occurring. I was being polite and calm. I just told her I don't like calling in and this is why, and literally in the middle of a sentence she hangs up on me! They are so rude and they don't want to fix it either. Just call in yourself and see how they are on the phone.

Review of tte hirpital Siunshine Cafe Goibf to my…read moredoctors office nearby the mant changes they did Alvarado Hospital one of the older hospitals that are located in the Mission Valkey of the alvarado canyon which has the housing college buildings. For the UCSD Medical centers that have made leaps and boundz for UCSD Hospitals has reached to the many hospitals for when the Alvarado Hoepital was purcgased and cganged over to the UC SAN Diego Health East . The UCSD family of hospitals you are welcomed by the staff the ambience of the hospiral they check in with you if your having surgery nice waiting area with great staff tp help direct you. You see the many nurses and doctors that come and go when you cone in the morning thry have a great cafeteria you can take the kids if you have a member that is going through child birth. The CEO of UCSD the many hospitals you see the many art pieces and the sculptures they have makes UCSD hospitals sonr of the beest places. Guest servicess at the front desk you get help at the campus hospital for the Alvarado location has had many of the medical mile stones of the fist open heart teansplant that was the Jarvic heart surgery. The Campus hospita has been one of the cleanest for the Alvarado Hospital was one that was crowded with the Innate pautients. As a Yelp Elite Reviewer the times that I have seen the many areas the hospital was crowded with machines and beds in the hallways some that didnt have sheets or ready to use. With the take over by UCSD tgey went through and changed many areas making the hospital more welcoming yet there are many areas still mussibg. The new UCSD Hospital is one that I xan recomend.

We have had at least 10 years of experience with UCSD health network. I wish I could say that my…read moreexperience with the East campus over all was more good than bad, versus more bad than good. My Family member was hospitalized back in Feb same location and we received superior care. They were admitted once again here in May with a serious infection including being treated for two other underlying illnesses. Our experience and what I witnessed was NO where near the same as last time. The quality of care was poor, in 10 years I've never had an issue with a nurse and not one to over step or tell them what to do. The story is detailed and long so to pin point the issues... lack of knowledge of the patient lack of communication skills, lack of compassion. I was completely blown away. I had to hold my composure to address the matter I was so upset regarding the neglect and lack of responsibility to the patient's care, especially considering what the patient was being treated for. And then suggested something highly unsafe when the patient is a high fall risk. It was bad across the board and it's highly un likely I will ever use this site again. I really don't want to report this considering my high regard for Nurses but in this case I need to.

Considering the amount of medications prescribed on a "to see if this one works" basis, you would…read morethink the State of California would REQUIRE ALL pharmacies, especially ones in a HOSPITAL to have a disposal container for unused medicines. All the effort and publicity on TV NOT to flush or throw in trash to protect the environment..... Maybe the State needs to start giving fines to lucrative profit driven corporations like Kaiser, let's not kid ourselves, every Kaiser patient knows by now we are a product and profit comes before care for the Kaiser Corporation. The pharmacist nonchalantly said, we have one in La Mesa and one.....expecting ME to spend my gas and time to find a disposal site? Right, I don't think so. I said with a smile I'll just chuck them in the trash on the way out. He got prickly and said I wouldn't recommend doing that IT'S NOT SAFE. I mustered up all the politeness left and said with a Cheshire Cat smile, ok then, I'll just leave them here then. I refrained from saying how he might dispose of them, and walked away. I am done with the BS.

The visit itself was great!! Didn't take long at all and we got help very fast, my son could have a…read morepossible life changing leg injury. The experience just to get through the door was absolutely TERRIBLE, I requested a name for the person who was obnoxiously rude and not caring for an emergency security room at all. The name I got was "Mrs Miller" me and my family came in at 11:52. The security guard was In charge of checking the bags and taking phones before we walk through the scanner. She is supposed to follow us and return our items to us at the front door, so we don't have to walk back and forth. THAT WAS NOT THE CASE although she told she would. Mind you my son has a possible torn ACL which can be life changing seeing how he is a soon to be collegiate athlete. So everyone was feeling down at this point. When we were expressing that walking back n forth seemed like a lot we were met with "oooookkkk byeeeeee have a nice day" in the most condescending tone from "Mrs Miller". Another person in my part had to go back out and go through the process again and was told to put her phone on the bin and "Mrs miller" would bring her stuff to the front of the line, it was expressed that "Mrs miller" didnt do that last time and Miller again with a disgusting tone responds "have a great daaaaayyyyyy, your not the first person to tell me that" I'm just appalled and saddened by the fact that people who can possible be in such pain and possibly hear the worst news they have ever heard... have to see her before they see the amazing staff inside... I know security is third party so I'm sorry Kaiser that this is your responsibility but you guys have to do better.