I had a deeply disappointing experience with McCoy Jewelers that I feel compelled to share,…read moreespecially for anyone considering them for something as costly and meaningful as an engagement or wedding ring. After reading yelp reviews, I was drawn to them based on the reviews and them being a small business and operating since 1973 I took in my late father's vintage wedding band to have it resized so I could wear it. The original size was 10.75, and they measured my finger at a small of 9.25--a reduction of 1.5 sizes. They quoted me $250 for the job, with half due upfront. The technicians were articulate and displayed skill. I trusted their expertise and left the ring in their care. When I picked up the ring, it felt uncomfortably tight. Their response was simply, "Give it a few weeks." As time went on, the ring became so tight I couldn't wear it at all. When I returned, they insisted the work was done correctly at the time and blamed my finger for supposedly changing size. They offered no solution, only excuses. I asked them to resize it to a 9.5 or 9.75 so I could wear it. The refused. When I tried to discuss my concerns, the owner dismissed me with condescending double talk, suggesting I was just a difficult customer because I hadn't worn jewelry before. I felt insulted and taken advantage of. To add insult to injury, they kept the gold removed from my ring during resizing. For a typical men's gold band, reducing by 1.5 sizes removes about 1.2 to 1.5 grams of gold--worth roughly $120 to $150 at current prices. Ethical jewelers follow the practice of returning this gold to the customer, but McCoy's did not. Instead, they kept it, likely to resell or reuse, which felt dishonest and exploitative. It's important to mention that getting engaged and dealing with expensive and meaningful jewelry for a lifetime is already a stressful time. You need to be able to trust the people you're working with. Unfortunately, McCoy Jewelers only made the process more stressful and left me with a bad taste. Eventually, I had the ring properly resized at a reputable jeweler in Chicago for $85, and now it fits perfectly every day irrespective of the time of day, the weather, or my body temperature. In summary: McCoy Jewelers overcharged, kept my gold, failed to stand by their work, and treated me poorly. I support local businesses whenever I can, but I cannot recommend this one. My experience shows that, at McCoy's, the customer is definitely not always right.

My Fiance and I have had a great experience with McCoy Jewelers. He went to McCoys and got my ring…read morecustom made to how he wanted it to look like. They were great with communication and getting it done in a timely manner. We recently went back in to get our wedding bands made. We are on a time crunch and they were amazing at getting us different designs that we were looking at within two days. They all have been amazing to work with!

I took in a watch to get a new pin for the band. Was told they couldn't just sell me the pin. I had…read moreto leave it for a jeweler to install. I have changed pins dozens of times. It's a 20 second job. Left the watch. Got a claim check,admittedly didn't look at it. Picked up the watch today and was charged $12.84 for the work. Basically a 20 cent pin and 20 second job. Unbelievable price gouging. I hope they pay their jewelers an hourly rate commensurate with what they charge for their work.

I inherited my father's watch about 20 years ago, and it had been sitting since 1980…read more It is a Bulova Accutron with a solid 14k gold case, made in 1970. The crystal was scratched up pretty good as Dad was a carpenter and wore this every day. Showed minor wear, and had not run in years. I had considered just scrapping it, but was advised by Kaitlin to just have it looked at. I left the watch with them and was amazed that I had an estimate in days! The cost was MUCH less than what I had found on the internet from other repair places and did not include the new band! I couldn't be more pleased with this "new" watch! THANK YOU Kaitlin and Doland Jewelers! Craig Hill

Courtney was very helpful, helped my son stay on budget while shopping for an engagement ring. And…read morehe got exactly what he was looking for. Much better experience than the mall jewelry stores. Plus zero % financing.

From the owner: Bridal Silver Fashion Jewelry…read moreKameleon JewelPops Men's and Women's Watches In-House Jewelry Repair and Appraisals

My husband & I came here to get new wedding set & very helpful.Nxt day decided go bk pick set I…read moreliked the woman from night before wasn't there.So tried to remember set I liked.The guy was trying to help.I couldn't find set I liked.But got different.Then after bought it wasn't what I liked.So was going bk get new set & sell other set.Lady was there now & she knew exactly what Iiked.She agreed to exchange sets & id just pay for difference n price.Found out later policy was no returns or exchanges.But learned lady was store manager.Never had any issues.

I needed to order a new engagement ring because the one that I have now lost two diamonds. When I…read moretold the staff here that it's been happening every month, they said they'll order a new one for me; they said they will call me when it gets in. Well that was in November 2014. I came back in February to see why they haven't called me, because it was only supposed to take three months. Their excuse was that they were renovating so it has been delayed. I told them that it would have been reasonable to call me about the delay and I didn't understand what the renovation has to do with the order. They said it'll take about a few weeks. A MONTH LATER, I went back to the store and they apparently put in the wrong sku number. Their excuse this time was that my ring had two different sku numbers so they put in the "right" one this time and that it'll take four weeks. Guess what? It's mid-April now and still nothing. I am rather disappointed at this location because of the unprofessional staff at this location who doesn't care about their customers when their other locations are rather pleasant and easy-going. I am not saying that Kay jewelers is bad, just this location. So if you need to buy, resize, or whatever it is that you want from Kay Jewelers, STAY AWAY FROM THIS LOCATION. They do not care about me so I would assume that they won't care for you either.

Service was excellent! I stopped by to replace a battery in an old watch I had gotten years ago…read morefrom a different jeweler. We were helped by Dave. We dropped it off and browsed the mall. Within ten minutes it was fixed and ready to go, free of charge.

Sent band in to get resized since it was too small for my husbands finger. Took almost a full month…read moreto get back and was smaller then it originally was. And when asked about it, it became our fault because they put into their system wrong. Everyone that works there is rude and will not recommend going here to anyone .

Tony and Misty run a great business and have become personal friends over the last 20+ years. I…read morehope everything is going well for them. I am worried because I found thier store closed last Sat when it would normally been open. Skip Schwerdtfeger

Tony and Misty were so helpful and knowledgeable. I went in to look at guns for my son. They told…read moreme everything I needed to know about having a gun and the different kinds of guns. I was very pleased with the service I received and feel like got a fair price. Would definitely recommend.

My daughters and i hit some amazing finds with both jewelry and clothes. Great selection of unique…read morestyles and reasonable prices. We will be back next time we are in the area!

From the owner: All Fine Jewelry Needs, Women's Boutique, Women's Clothing, Purses…read more Products: All Fine Jewelry Needs, Engagement Rings, Diamonds, 14-Karat Gold, Colored 14-Karat, Silver, Diamonds, and Colored Jewelry, Bridal Registry with Free Gift, Women's Clothing, Accessories, Sandals, Handbags, Giftware Services: Jewelry Sales, Ear Piercing, Total Repair on All Types of Jewelry, Stone Setting, Free Cleaning and Prong Checks, We Buy Silver and Gold, Highest Payout, Family-Owned and Operated Since 1943, Watch Repair & Battery Replacements, We Buy Gold. Location Facts: On Main St