I felt compelled to write a review about this store as I rarely experience such pleasure from a…read morechain store as I have this week with Beaverbrooks at the Trafford Centre. We decided to go to the TC for a meal and a little celebration of a personal change of my circumstance. On our way into the food area of the TC we walked past Beaverbrooks and my other half saw the Ice Watch display in the window. I had intended to get her a little something and she said she loved them and had seen them in the city and often stopped at them so I thought here's the perfect thing. So we went in the store to have a closer look.
It may just be me, but I often feel silly asking to look at things like that in a store where most items cost in their thousands, as I always think the staff wont be bothered as they wont earn much commission. However this was for my lady so I ignored my hangups and I am very glad I did.
I found out after the purchase that the staff are not on commission, as a lady sincerely wished she was as she sold three luxury watches to a Doctor the day before worth £18K haha.
What impressed me the most about the experience was the way we were treated even though an Ice Watch was only £75. We still got the same treatment as anyone who was spending thousands and I am sure the experience was made all the better by the excellent sales person, Assad. A lovely gentleman who never spoke like, or appeared to be a 'salesman' in any sense of the term. He offered us a seat and went to get the watch and even brought it to us on one of those leather padded trays with the leather cover, as if he was carrying a £20K Omega or something.
Like many people, it's always the little things that matter to me and this one simple thing stood out a lot.
We even bought a warranty for the watch which is something I don't always do, but it was explained so clearly about what we were and were not entitled to, and at no way did Assad show any signs of pressurisation which is such a rarity these days.
Having worked for Comet in my past, I know all to well about the pressure forced on staff to sell warranties, often the sale of a warranty is more important that the product itself, regardless of price but this was not the case. Even if it was behind closed doors, it didn't seem that way to us and that's whats important.
So, we purchased the watch and left after a very pleasurable experience.
An experience which then benefited them as much as us, as it made me return the next day and purchase a watch for myself. I noted the treatment was just as it was the day before and of course wanted to deal with only Assad. After choosing my watch and drooling over the packaging, I was measured for the link removal on my strap and offered a drink while I waited. I opted for some water but was then offered a selection of juices to go with the water.
This is another thing that impressed me no end.
I am sick and tired of establishments who do offer refreshments to people, only having a choice of tea and coffee. I can't stand either of those, so i am often left to pay for any form of refreshment but here Beaverbrooks shon once more.
So all in all, my experience with Beaverbrooks has been the best service and shopping experience I have ever had with a chain store. Treated like an individual who mattered, catered for by offering drinks for a wider range than just T&C, and most of all on the initial visit - being treated like a big spender when only spending £95 on an Ice Watch and warranty.
At no point has it gone un noticed that this was mostly due to Assad, and as someone who writes more complaint letters than I care to mention then I am pleased to say that I will also be writing to the Manager of this branch about how impressed I was at their service. I certainly want the Manager to know that Assad should get a special mention about out experience and from making me a prospective life long customer of this store providing their service stays the same, and hopefully Assad remains there for a long time to come.
Absolutely superb.
