Not sure why people don't like this place. I have always had a pleasant experience. Not as quick as regular fast food burger joints but then their food is Bette er than regular fast food burger joints I usually get the cheeseburger and fries and it hits the spot. read more

Great find at DFW. I am a big fan of the original, and they food here is of similar quality, but not having Madison Square Park to enjoy it in makes it just a good burger. They also let my cheese get cold. It however superior to most airport food and is a good stop if you are missing Manhattan. read more

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If you want a nice burnt and greasy chicken sandwich (see pic) the best place to go. Cannot go wrong here. $17 for lemonade cheese fries and chicken sandwich. Dont forget their great customer service, NOT!!!! If i can give them negative 5 stars i would. read more

Shake Shack - Nice burnt chicken shack, which by the way is normal per the employee who served it - Fast Food Near Me - Dallas, Texas

Horrible customer service. Rude inattentive workers. Complaining nonstop about work and coworkers. 20 minute wait from order to food being ready. Food...no hamburgers and no shakes..chicken and fries only. read more

Good service great tasting food. Post a review and get a shake. Need to keep writing and writing and writing

Probably wouldn't have ordered from here if I knew i had to wait over 10 minutes for lukewarm cheese to be poured over cold French fries. $4.75 later and watching fries sit out forever, I'm hungry and with a tummy ache and I'd return these fries if I wasn't going to miss my flight. read more

Shake Shack - Please just put cheese on them and give them to me it's been 13 minutes since I paid now ‍ - Fast Food Near Me - Dallas, Texas

Just not worth it. Lines are too long and the burger was way too greasy. This was my first time having Shake Shack in a while and I am very disappointed in them given the price. read more

I actually hesitated because of the poor reviews, but ended up being pleasantly surprised! Service was fairly fast, and definitely friendly. I waited maybe 10 minutes for my food, not bad for a busy travel day. My fries were hot and crisp, just the way I like, and my burger was better than expected... so for me, a big win! read more

I was very disappointed with this Shake Shack. 1. They don't have Gluten Free buns which is an option at every other Shake Shack I have been to and the reason I decided to go here at the airport. 2. We ended up ordering just fries which took at least 15 minutes to get after the order was placed. The order behind the counter seemed confused and no one was in any rush to figure out a way to make it better. 3. Right in front of the register there was a big bag of cheese sitting on the counter which was very unappetizing. 4. No apology was given for the long wait and or the Dow organization. I would like to note there was a full rack of fires that sat not touched while I was waiting. It would have been as easy to turn around put the fries in a bag and hand it across the counter. At an airport speed is very important. read more

The only shake shack that doesn't serve gluten free buns, and the personnel are less than helpful. When I asked if they had gluten free buns, the gentleman made me repeat myself THREE times while looking at me like I was speaking a foreign language. Only to say no. Not surprised that the whole time I was in the terminal, not once did I see someone eating shake shack. Glad this wasnt my first shake shack experience or it would be my last as well. read more

You can tell the employees don't get paid anything by the way they behave in FRONT of customers. Yelling at each other , talking about other workers and we stood at the register waiting for any of the 7 employees to help us but apparently only the girl that from what they said "she on the toilet again?" could ring us up. It was truly embarrassing and they simply need a refresher lesson on customer service...and continue to do it every month, because honestly I just think they don't know it's that bad. When you know better you do better. food was so so ! read more

**Located next to terminal C6** My first time trying this was definitely random. Late arrival flight and I was starving. Requested the shroom burger bc I like mushrooms. Not realizing that it was a Portabella cap filled with cheese. Now I'm addicted. highly recommended. Cheers read more

They closed an hour early--at 6:07pm on a Wednesday evening--right as we were next in line to order. ‍

We all know that the popular food places have the longest lines at an airport. No difference here. Still worth the wait, as long as you plan to spend 15 minutes or more in line and another 20-25 minutes waiting for your food. Food takes time to prepare, folks. LOVE Shake Shack! I wish we had one in Louisville. Definitely eat the fries and order a shake to dip them into if you are up for an extra delicious and filling meal. My husband found the classic burger to be amazing as he scarfed it down in record time. Find this grub in Terminal C!! read more

The employees are rude to customers and the burger was awful with a soggy bun. I wouldn't recommend.

So yes - it is awesome that Shake Shack is at the airport. What is not awesome are the long lines and the poor attention to detail. Downside -Expect to wait 20+ minutes regardless of what you order -Lots of people in front of me came back to the counter and complained that their order was wrong. I think the most frustrating thing was that a lot of us asked for our food "to-go" but none of it was bagged up Upside -The quality of the food is the same as if you were to buy it from a standalone Shake Shack. I don't recommend coming here if you're in a hurry read more

Everyone of these stars was earned by Eve or Eva (I hope I remembered that correctly), what seemed to be the shift manager. As always, restricted on time I thought I had hit the lotto with only one person in front of me on a Saturday evening flight. Wanting to keep it simple I ordered a smokeshack and a fifty/fifty. The drink was great. As far as beverage options go you can't go wrong with their take on an Arnold Palmer. The burger was good and a nice difference from typical options in the airport. If this were a debate on which higher end fast food burger is the best I would have to go with 5 guys. Where this location lost all its points is the same place many others have noted - their lack of attention to detail. I patiently waited for 20 minutes while order after order came out. Finally, I decided I needed to leave and asked for a refund. Magically, my order jumped to the front of the line. If it weren't for the prompt response from the manager this would be a solid 1 star review. read more

Absolutely the worst that I've visited. A 15 minute wait for a breakfast sandwich and cold potatoes The bun was cold as well. Shack Shack typically has it together. Not this location The franchise police need to make a surprise visit. Better bet at Einstein Bros across the way for a quick breakfast read more

Worst service I've ever received. 30 minutes for 2 burgers, 2 fries, 1 shake. No explanation. No apology. When I asked what the hold up was, the employees smiled and snickered. There was no rush or anything. No idea what I did to make them angry other than my family is white and the employees were not. read more

This location only (terminal C DFW Airport) I have always liked Shake Shack for their fresh tasting and well executed food. The location at the airport is no better than a below average fast food joint. Our order had three errors and the tables look like they're never cleaned. The fries are precooked and sitting under a lamp. I'm talking 25 orders or more sitting up there waiting to be ordered. By the time you get yours they are dried out and tasteless. Overall bad experience. read more

Hours on yelp, website, and google say they close at 7pm. Annoying worker says they close at 4pm. Twice while having a layover in Dallas they have closed at 4 pm. Don't recommend read more

So cheesy and greasy.... just one burger might give me a heartattack and shave 20 years off my life. 10/10

Not impressed...long line at DFW...waited almost 25 minutes for my small, soggy and smashed burger and cold fries. Never understood what all the fuss is about this place. Wish I would have stopped two exits before the airport and hit up In-N-Out. read more

Shake Shack - Lackluster burger and fries. - Fast Food Near Me - Dallas, Texas

Only 1 star because I've been to other Shack Shakes in the past and it was good. But DFW location is the worst. Bad service, don't tell you until after you place your order that they are out of something. I've had layovers at DFW twice this year and both times they messed up almost everything in my order. I should've went to Chickfila. You should too. read more

I have wanted to try the Shake Shack for over a year now, but have never had the chance. There are quite a bit of negative reviews for this location, but I have a feeling that is because people often forget to write reviews for restaurants in airports unless they have a complaint. I ordered the 'Shroom Burger, and it came out extremely quickly. The burger was cheesy and full of portobello mushroom just like you would want. The only complaints I have is that the sauce was pretty much only on one side of the burger, and they could have been a little more generous with the veggies. Other than that, I would definitely recommend heading over here if you have a minute or two to spare while passing through DFW! read more

Shake Shack - The 'Shroom Burger - Fast Food Near Me - Dallas, Texas

Walked up to a long line. Ordered our food from the overhead menu. Burger, shake, fries and a chicken sandwich with an Arnold palmer. We thoroughly enjoyed every morsel. However, about 30 minutes later my tummy was bubbling. After a few successful trips to the restroom, I'm not sure how I feel about this joint... Before getting on my next flight, I loaded up with imodium. Which worked like a champ. The food was great but it made me sick:-( read more

Good news: Shake Shack is now at Terminal C, DFW. Bad news: it turns out you CAN get slow service, cold fries and a charred cheeseburger at Shake Shack. I've sampled SS burgers coast to coast (Manhattan NY to Manhattan Beach). This was the first time I was truly disappointed. Twice the price and half as good as a Quarter Pounder...now that's a disappointment. read more

I'm not normally a fan of burgers but the SmokeShack cheeseburger was pretty good! I had a 2 hour layover and wanted a bite to eat so I stopped here. It was right during lunch hour so it was pretty busy. I ordered my cheeseburger & fries and waited about 20 minutes for my food. It wasn't bad since I had time to kill but if you're in a hurry it could be an issue. All in all, I'll be looking for the closest location near me when I get home! read more

Lady working counter today July 3 at 4:30 needs an attitude adjustment. Never been to this business before, didn't even get a greeting or a welcome just a you ready? And a hand gesture. Super rude, and a disappointment. Teach your employees how to say hello and be welcoming. Went to another establishment. read more

I normally love Shake Shack but the employees at this one make me never want to eat there again. Cashier was sitting on her phone while taking my order and missed multiple items on my order. I then spoke to a "manager" that didn't believe me when I said she was on the phone and missed my order and tried to make me pay for whatever was missing. Pay attention, put a smile on, and don't let this happen to other people. Will never be going back. read more

This is absolutely the shittiest Shake Shack on the planet. I waited for 35 minutes for a burger and fries , asked 4 staffs to check my order, they looked at me then just walked away. I asked to get a refund twice, first time they said it's gonna be 3 minutes, 5 minutes later still no news. I went back to ask for a refund again, they then realized my order was just sitting there for a while. read more

I have been to Shake Shacks all over, including Tokyo and London and this is the worst Shake Shack I have ever been to. I went for breakfast and the only hot thing on the sandwich was the egg. The bacon and cheese were cold, congealed and made the sandwich unenjoyable. The condiments were not filled and the service was slow and unfriendly. Maybe lunch is better, but don't go here for breakfast. read more

Walking up to order the crew behind the cashier was so loud talking about their personal lives that i could've written a soap opera on their lives. Then my ordered is butchered. I take a look at the receipt and they over charged me $7. I get the food and the fried mushroom and mushy tomatoes were not edible. What a waste of money. Not one part of the experience passed. read more

Hands down, the best burgers around. The shakes are the best. The fries are perfectly crispy. Super delicious!

Avoid this location at all costs. Completely disorganized. I watched my burgers get pulled off the shelf, loaded into a carrier and then sit under the heat lamps for ten minutes while they figured out how to make a chocolate shake. After 20 minutes I got a refund and left. read more

I ordered a Shack Stack and they gave me the wrong burger!! I paid for more than what I got. I wasn't able to check the inside of the bag because I had to run to my gate. So unfair! read more

Overpriced, rude, slow. Need I say more. Food was ok, kind of. At least worth 2 starts. Allow me to elaborate; there was no line but the girl at the register wouldn't quit her conversation with her friend in the back long enough to let me finish my order. She kept interrupting me to keep up her conversation with her friend. Cheeseburger, fries, and tiny drink = $15 Waited close to 15 minutes for luke-warm food. Overall experience was poor. read more

With a short layover in DFW we decided to try the hyped burger joint for the first time. Wow the Fries!!! I had the Smokey double. I have to admit it was great. The only drawback was the airport service. I should have expected it though. A few weeks before I had visited the TGI Friday's just down the terminal and had great service but just ok food. So my DFW service experience was abnormally high. My wife wanted Mayo. The tray was out so I stood at the counter ignored for quite a good bit. I finally just interrupted and got a dismissive look. I interrupted the same woman again she just said they are out on the counter. I finally just gave up and she ate it dry. But wow the fries!!!!!!!!!! read more

Great service and always great food. The chicken sandwich and shroom burger is awesome!

Worst service. Seven people wandering around doing literally nothing while several customers waited for their order. Tables looked like they hadn't been cleaned all day. Lights got turned off at 4:40. This is an airport location, timeliness is important. read more