Ever since COVID-19, I had to get used to depositing money via the drive through. The teller made…read moreit an easy process and was very polite. The process probably took about 5 mins which surprised me. The longest part was waiting for the 2 cars ahead of me.

I've always had a great experience with ORNL. They have helped me with my mortgage and offer a…read moregreat credit card with hardly any fees. They are always kind to me and I look forward to doing business with them in the future.

I have used this credit union for many years. We have multiple accounts (for ourselves, kids, our…read morerental house) where I can move money between accounts. Whether it is the people at the desk in the building, getting help for on-line questions, applying for a loan, setting up a line of credit so I never overdraw, the staff have always been professional and kind. Responses and services are quick and accurate. I highly recommend banking here.

Stopped to make our tax/weekly deposits 10 minutes before closing and these people were so nice…read more They took care of everything, staying late, and got me back to work. They are fantastic!

It is impossible to get in touch with card services. You go through the app, select the card…read moreservices options and wait, never getting a person to help. Eventually the app just hangs up on you. I have been a member for over 20 years and this is the worst service I have ever experienced. Best thing they can do is move the card services center back to the US and hire local employees who understands what good customer service is. I would give zero stars if I could for their voice app. The local branches are awesome and the employees really care and give great service.

We use this branch a couple of times a year. We have never had a bad experience. It is a convenient…read morelocation for us. I recommend it for sure.

This bank is simply the best I have ever had to deal with. In the past I have had accounts with:…read moreNational Bank of Commerce = NBC Amsouth Region's Suntrust Last but not least, KPOCU is where I landed. The people who work here are some of the nicest people I have ever dealt with in a bank. They are concerned about your needs. They always give my dog a treat. She loves that. If you are in need of a bank I highly recommend this place. The only inconvenience is that this branch is the only one in the Knoxville area. There is one in Oak Ridge and one more. Cheers & Enjoy!

holy shit do not bank here, the absolute worst quality bank ever and absolutely worst customer…read moreservice ever. They truly couldn't care less about you unless you fit their criteria of racial and ethnic biases. They truly will treat you like nothing if you don't make the amount they want you to make. Don't even get me started on the blond manager that sits in her office and does shit, with her henchmen at the front desk doing her every bidding. They will make you feel like you don't know anything by speaking in redundancy and irrelevancy. Shouldn't even be called a credit union due to their absolute lack of care for their members. Truly hope they go bankrupt, members pull their funds, and the NCUA doesn't save them. Do better. - and to their response, and to the reader (whomever that they may be) they absolutely base their decisions on race, ethnicity, and class. If you do go there, please tread lightly and watch for subtle cues in their responses and speech. It can't be easily proved that their decisions are based on unethical standards, which gives them the liberty to bring back the 1950's... do yourself a favor and Choose Differently. Thank you.

Quick and friendly service even after mistakingly not scheduling an appointment…read more I opened an Estate account in order to obtain access to my deceased father's account, aka my inheritance. Super friendly service. I was impressed for such a large company bank.

I need Stacy back at my local branch that would make my banking experience better I must say we've…read moregotta just get rid of the banks in person. If literally literally I can't even talk to the same person two weeks straight I mean it's crazy real crazy.

very unprofessional. Worked with them for over a month and never get a correct loan estimate…read more Towards the end of the conversation the sales manager became very aggressive and rude. Please avoid this lender at all cost. Don't waste your time

We have to say getting a mortgage and buying a home was not an easy task. Were it not for Lora Lamb…read moreat MIG. We would have given up. She provided beyond exceptional service to my husband and I as our loan officer with multiple potential closings that fell thru. She came to the table with different options of financing to meet our need. She was kind, encouraging, patient, supportive and remained in continuous contact. She shared in our frustrations and helped us have faith. We are beyond happy with our mortgage and the home we finally purchased and grateful that she stuck it out with us every step of they way. If you are looking for a mortgage MIG and Lora Lamb is who you want on your side. Sincerely, Patrick and Lucinda Marthers