that probably contained spores and drywall that definitely did to mop the kitchen and dining room. Again this is our mop the amount of money Servpro make from insurance companies to have so many offices in southern California it is kind of ridiculous they keep using our things to clean mold that they keep telling us how dangerous it is. Its not like we are sitting by just adding a list of complaints we are constantly calling Servpro director of operations Csaba Borcsa and our insurance company and getting the run around like the problems are going to just go away. Couple days go by and new guys come to do the cleaning. By this time we have found our own plumber because I guess the one who came originally just fell of the face of the earth or something. so we have clean water. My grandma tells them that the half ass job the last cleaning guys left. which in reality the floors looked better before with drywall chunks and dust than the chalky paste mopped mess that they left the time before. they are unaware I am sitting on the couch after she walked out they said that this is bullshit how clean does this lady expect it to be. Now it took every bit of self control no not walk into the kitchen to tell this 18 year old punk to watch his mouth or get the hell out. I work a job everyday that deals with customers and making sure that there property is the same if not better than when I am finished with the job. So when I hear a company that is supposed to be professional and courteous to people who are going thru the stress of dealing with all that comes along with a problem such as this that just doesn't sit well with me. Next is the supposed removal of the mold they come spray some shit on the walls turn on some machines and leave for a few days then a mold inspector comes. Well we work for a living, they schedule an inspection and my grandma who is a nurse takes a day off no body shows up, no phone call until the next day when we are informed that Servpro cancelled the appointment and wouldn't be able to get another till another few days. That was Monday the inspector came the report was going to be sent to servpro we would be notified within 24-48 hours. Tuesday goes by Wednesday goes by, Today Thursday csaba calls and says hi I tried to call you yesterday .......... no you did not I don't know what world your living in csaba but phones have a thing called caller id and even better my iPhone has a record of every received and dialed call and missed call no call yesterday no text message no voicemail and I don't have a telegraph machine if that's how you tried to reach me yesterday. Today you called and theres still mold spores in the air so you want to come back and redo the process again that took a week longer than it should have. Well no shit there is still mold spores your employees spread them all over time and time again instead of removing them from the area moved them 20 feet away to the dining room or to the garage which might be 30 feet at the most but was uncontaminated and decided to just say they will be here tonight like you know our schedule. Does servpro pay the bills around here are we supposed to just quit our jobs and wait around for a company that has came in and broke shit, damaged floors, spread spores and gave us the longest run of incompetence We have ever seen first hand. Then when we finally tell you how fed up we are your response is "are you done". What Operations are you the director of ?????? Operation how much money can we get from the insurance company and how much stress can we put on the homeowners. I strongly advise anyone who sees servepro pull up to their house to either lock the doors or hand them a match because they are just going to come in and cause more stress and damage than if they just burned the house down and all the stress happened all at once. read more

Today, I hired Tony and his crew from Tony's landscape to replace my driveway and some sidewalk that had been raised and broken by my neighbor's large tree's roots. These guys were amazing. During the pour, the weight of the concrete truck severely cracked the ramp section of the drive way that runs from the street to the sidewalk. I had initially not intended to replace this section. These guys used sledgehammers, brute force, and equipment to demo this section, cleared the debris, prepared it for concrete finished the whole job by 3:30 in the afternoon. I've not added pictures in any posts before, but I will try this time. In one picture, you will see that Tony is swinging the sledgehammer. Tony is a great guy to deal with. He came quickly to give me a complete, professional, fair estimate. He did what he said he would do, and took care of the unexpected damage caused by the truck. He gets more points in my book, because his crew seemed to enjoy working with and for him. They worked as hard as their boss, and I think I got quality work at a fair price. read more

About a week ago our water heater blew up in our apartment and our landlords hired ServPro to come out to help with assessing the damage, testing for asbestos and helping to dry out our kitchen. Curtis and Adam were very helpful and made a stressful situation somewhat better. My son who is 4 and has autism was really struggling with the fans for the drying of the walls and the fact it flooded into his bedroom and we were worried how long he would be displaced and Adam was a huge help in covering the flooring that had to be taken up so my son could have his space and bed area back. They are very understanding here about kids with Autism and were so very helpful. Our apartment is still under mini construction so it will be a bit before everything is normal again but I am definitely happy with this company's sympathy and compassion for our family during this time. Great Service. read more

We came home to our house flooded and didn't know where to start. One call to SERVPRO and Alan with his team were on the job faster than I could believe. Even though our house was a disaster the entire crew was so respectful and mindful of our home and belongings. When it came time to have our items packed up and stored I couldn't believe the lengths they went to in order to quickly, neatly and safely pack and move everything. When the day finally came to move back in, the crew was early, they were incredibly accommodating with arranging things back in the house, and by the end it hands down the best moving experience. There wasn't a single broken! THANK YOU SERVPRO!!! Do yourself a favor and call them ASAP if disaster strikes your home. read more

Wow great job by Ahlan and George. I had a shop vac leak (actually someone left the drain open on it) in the middle of my carpeted hallway which soaked it completely. I found Servpro on Yelp and called them. Within an hour they were here and extracting all the water with their extraction equipment. They were so nice, polite, and helpful. When they finished I felt assured all the water was out of the rug and we averted a major mold tragedy. What wonderful customer service all the way around from Laurie (Im not sure of her name sorry) who took my information on the phone to these wonderful young men. I recommend them highly! read more

The water line to our fridge was leaking, without our knowledge. By the time we realized something was wrong, our laminate floor in the kitchen was bubbling and squishy. These guys came out same day and brought us a fan to start to dry out the flooring and behind the fridge. They were so helpful and genuinely concerned for us. They offered to do a moisture test to see if the water had leaked into our basement (yes we live in SoCal and have a basement.) Because of their help, the floor dried out and further damage was prevented. We are very grateful for Servpro of Victorville. read more

On Thanksgiving day we had a huge rain/snow storm. I reported a claim the next day and Servpro was there immediately to help me out. They have been professional, on time, provided accurate information, and stayed in communication with me every step of the process. I would highly recommend anyone who has any kind of water damage done to their house to give Servpro a call, they will take care of you. I want to give a special thanks to Adam Kaoud, Khris Cooper, Ahlan Kaoud, and George Perez for the excellent service they provided me in my time of need. read more

I was initially skeptical about using a co referred from the ins. but was assured that servepro would do an amazing job. I had water damage resulting from a roof leak. The service from servepro was exceptional. George completed the remodel. He was prompt, professional and very easy to communicate with. He listened to my concerns and made sure the job was done to my liking. I was promised my room would look the same or even better. It turned out better . Thank you. read more

We called them when my mom has a leak in her ceiling. Ezekiel was so professional and courteous. My mom is elderly and he took the time to explain everything in detail to her and what to expect with the process. She was so pleased with the service provided and they made it so easy since we don't live close. They stayed in close contact with us as well so we were aware and could provide support. They are hands down the best and most professional! Thank you Ez! read more

During the last rain storm my roof leaked and flooded a couple of rooms in my house. Adam and Nike came out and took care of everything. They moved all the furniture out of the rooms and they took out all the drywall and set up fans and dried everything out so now the repair team can come put everything back together. If there was no Adam and Nike I would give four stars, but they make this a five star review. read more

Todd Stalinski and his helper came out to my house after I had water damage in my living room and garage. Both Todd and his helper were TOP NOTCH. They were both very professional and very pleasant to talk to and work with. I enjoyed having them both in my home and would highly recommend them to anyone. I just wish I could give them more than just a 5 stare rating because I feel they BOTH deserve it. read more

We had a clog in our a/c drain line that caused water to overflow into our home. We called and spoke to Alan who was amazing! He came to our home right away with his team and they did such a wonderful job. They are incredibly professional and efficient. They were even able to save our floors that we love! If my house ever floods again they would be my first call! Thank you Alan and team! read more

Our toilet flooded on sat 1-18-2020. Serv pro rep Adam was out to our home quick and took care of demo work with Curtis. Adam Set up fans and stayed till job was done . very nice team at serv pro . I would recommend this serv pro team to anyone with an emergency such as ours. Very hard working team. read more

Kris and Eric, Servpro employees were very professional with the job they did. Very helpful in all aspects of their jobs. At a very difficult time it was nice to have assuring, well qualified help on our side. Thank you Servpro!! read more

Servpro was amazing during an insurance claim. The entire team was extremely professional and informative. They followed through and kept their word. They really take care of their customers. It was a pleasure working with them. read more

Had these guys go to a buddy's house they show up half baked and do a crappy job while there they kept taking calls and saying how they were gonna party with their buddy Scott next time I'll pay extra for the Victorville guys read more

High quality work from this company, top notch all the way from beginning to end. Friendly, professional and very polite. They took the time to explain everything to me about the process from start to finish. read more

Servpro is here in Texas helping us get through "snowmaggedon". John and his team were very professional and courteous while tending to my home. We are very pleased. Thank you Servpro, y'all have great teams!! read more

my dishwasher leaked and got under my hardwood floors, i called servpro and was sent Christian Livingston and Adam Kaoud, they showed up when they said they would. very nice and did a great job. read more