Augenstein Accounting & Consulting Inc…read more Add a photo Augenstein Accounting & Consulting Inc. 4.3 (16) Accountant in Bartlett, IllinoisOpen Overview Reviews Photos About Google review summary 5 4 3 2 1 4.3 (16) Reviews Sort by Most relevant Newest Highest Lowest David Katsantones 4 reviews Where do I start? Bernard Shorle the owner and his airhead assistant really screwed me over regarding how they prepared and filed my 2023 tax return negligent and incompetent, lazy and unorganized. They filed my business taxes late in May ... More Suzi L Local Guide·26 reviews·7 photos 5 years ago This firm neglected to file 1099's as we requested them to. They also neglected to tell us that they couldn't do 1099's as they didn't have the software to do so. I was stood up for my appointment that I had made 30 days prior - he had no ... More 2 terri bassitt 14 reviews·1 photo 5 years ago My husband and I have been using BJ(owner) for over 15 years now. We had a small company and had other life issues that we felt we needed expert tax services for. They have never failed us and in fact BJ and his team have gone out of ... More 1 gvelez389 55 reviews·21 photos 6 years ago We really have enjoyed the tax services we get at Augenstein Acvounting for the last 2 years. They are very knowledgeable, dependable, and helpful with bith complex and regular returns. Their services are also very competitively priced. For prompt call backs please choose 1 of the 2 accountants, as the general mailbox fills quickly. 1 David Katsantones 4 reviews 2 weeks ago New Where do I start? Bernard Shorle the owner and his airhead assistant really screwed me over regarding how they prepared and filed my 2023 tax return negligent and incompetent, lazy and unorganized. They filed my business taxes late in May of 2024 because the owne, B.J had health issues. They filed my business seperate from my personal 1040 return. I asked ahead what would be my tax liability. They told me $3,900.00 total for both after they filed. Well that wasn't the case. They submitted my return without me seeing the return and approving before they filed. So now I owe $19,000.00 on top of the $3,900.00. I was in a panic and sent emails, phone calls and messages. They refused to answer my calls, and emails. So I had to call the hair salon next door to find out that they were actually in the office. So I notified the airhead and the owner that I contacted the business next door and they said they can't stand them next door. A lot of clients call the hair salon because they are irresponsible and lazy. They had the nerve to tell me that I have issues because I left so many messages in a weeks time. Not everyone has an extra $20k sitting around. They negligected to file any extensions for personal or business. I owe an extra $3,000.00 because they didn't file an extension for being late. They told me they will not fix my returns and to go somewhere else because I busted them out calling next door. I wouldn't trust these people ever again. I have begged them that I don't have the money and I need my return amended. They will not answer my messages. Run away from these people! You have an imcometant idiot that screens calls and emails. No one is a priority but themselves. They were reported to the IRS. The IRS admitted they were definitely negligent. I'm so stressed out, I don't know where else to turn. I also asked for a refund because they didn't complete my tax returns the correct way. I was told no refund! Best of luck dealing with these incompetent idiots! Pretty fun how after people write bad reviews, suddenly a couple of 5 Star reviews show up afterwards. I' whomever posted 5 star reviews was a relative or a friend asked to post a positive review! Don't fall for it. Read the bad reviews how similar what everyone complained about

they are very reasonable! They sit and go through everything with you. Great to work with.read more

Great service! Great people to work with and they provide more knowledge than the big joints like…read moreH&R Block do. Back when I used H&R Block I had a new tax preparer every year that seemed clueless and they charged over double for the same service All American provides. I also feel less like number with All American preparing my taxes. Recommend calling either office during busy tax season to check on walk in status. Make sure as with any tax preparation that you bring all of your paperwork to prevent any possible delays. This goes for whomever you have prepare your taxes. This is your personal responsibility to provide all documentation to your tax preparer in order to help provide a timely tax return! I will continue to use All American Tax Service each year to simplify my taxes!

Horrible. Mixed my account number with my social security number so my state tax never came through…read moreand after countless of times me calling them to see if they had received any notice from the state. After a few months and them passing the blame to the state when I called to ask, I went through my tax return papers to double check their handy work and, there it was! A classic case of a typo which is completely understandable, but what was unacceptable is the fact that they had my check there for a while and not once did it occurred to them to check after all my inquiries.

Due to some personal business, I needed to have some paperwork notarized ASAP! I called the day…read moreprior, and they were able to see me first thing the next morning. The receptionist was very pleasant and the agent was super nice. Here's the cool thing, while I was there getting my paperwork notarized, I saw that they do car sticker renewals! I had just received a letter in the mail to renew. Lol! AND they were a dollar or so cheaper than the currency exchange across the street. I love locally owned businesses with good customer service.

I 100% recommend to go to Lorena Guerrero to get your taxes done, best experience we've ever had…read more Lorena is very professional and helped my dad with his taxes for years. Lorena made me feel welcomed and was patient as it is my first time getting my taxes done. Lorena patiently guided me through everything and I was very happy with the results of my tax returns thanks to Lorena's help. Thank you Lorena for making us feel comfortable and welcomed. -Rolando Jacinto

QR Tax Pro is the by far the best tax office I've visited in the area. They correct the mistakes of…read moreother tax offices and explain throughly to their clients WHY things are done a certain way-- they saved me! (and saved a whole lot of other clients from what I hear). Also, the manager is here great. Refer to her for help and you won't be disappointed.

These people have no clue what they are doing. My wife did our taxes Wednesday and was told we…read morewould get an $1100 refund 24 hours later they call us back and tell us they made a mistake and now will only be getting !500 back. Don't waste your time with people that don't know how to do taxes. Especially when it's pretty self-explanatory all you have to do is enter the information correctly.

Each time I call - I get the best customer service and they always answer my questions…read more it's always a real person on the phone so that makes it so much easier.

Cara Sparks and team are the standard by which customer service should be measured. Always prompt…read morewith turning around information and always there for me when I need advice. Always have our best interests in mind with arranging what we need at the best possible premium. We have had to file a few claims and Sparks and team walked us through each step of the process making it a very painless process! You won't know if you "like" your agent or your "insurance" until you "need" it. Sparks and team truly attempt to make us feel like part of the "American Family." I would give them 6 Stars!

Jesus Mendoza was very helpful, he made doing our taxes easy to understand, this is our third year…read morecoming here and we'll keep coming back he is 100% recommended

Over charge and not willing to refund me the money. I spoke…read moreMartin about certifying my unemployment benefits and he filled out the application again and charge me for it, when I realize and went back to speak to him about it he said he wasn't going to refund me the money.

Bonnie is a pleasure to work with. She is a wealth of information. We really enjoy doing business…read morewith her.

She helped with the sale of my house. She completed the task but I don't think she fought hard…read moreenough for me. I asked her for updates on the closing. She never notified me when it was happening. She charged more than she told me she would with no warning or explanation.

Disrespectful and rude. I have never worked with anybody that lacks manners and politeness. Do not…read morework with them, do not call them and ask for help because God forbid they have to do something. It's like you are paying to be belittle and disrespected. Shame on you!!!

I had a chance to work with Tatyana. She was very friendly and professionaL. she provided her…read moreservice patiently and with great accuracy. If you need their service please go to see Tatyana. Thank you so much for your hard work and appreciate it. Tatyana, thank you so much. Khulan.