Very disappointed in the service we received here. If a no star was possible I would give that!!!! We were yelled at for asking for information. We purchased 4 first class train tickets from Hamburg to Copenhagen and were told when they were purchased that seats would be auto assigned. However today we were told that the train was full and even though we had paid $600 euros to secure passage on the train that we had no seats. The option we were given after finding a different agent to talk to was a trip on another train that would take us 7 hours with 4 connections and no seat assignments. We were told that if we didn't find a seat we could just stand! read more