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Serenity Place

5.0 (1 review)
Open 12:00 am - 12:00 AM (Next day)

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4 years ago

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Morning Pointe of Powell

Morning Pointe of Powell

1.0(2 reviews)
1.9 mi

I worked at the one in Knoxville on Westland Drive.. It's not listed so I can't leave it a review…read more. But all of them are Beautiful on the Surface but the Management is SICK!!! They don't care about the residents as much as they should. When CNA's and RA's report neglect and abuse they don't listen. They have CNA's in there that clear call lights and tell the residents they can't help them and they'll send someone else. Taking trash is part of the duties and you have residents complaining that their trash isn't being taken out and they pay for that part.. The Executive Director would make us take room trays to residents who told us their kids were upset they were being charged especially when their mom or dad weren't eating.. They have residents who can barely walk with their walker who are walking almost a half mile to get to their destination Tabatha that works in the front office talks about other coworkers to each other and keeps a lot of drama going on.I watched a resident take her last breaths the other day and Nobody checked on me. I emailed the Executive Vice President who CoOwns the company and told him about so many issues they have going on there when it comes to resident concerns and care and he never responded.. While I worked there they kept firing the black women and finding reasons to write us up Even told me they don't take Dr Notes when I had the flu and was off for 3 days. They wrote me up and said it was because I was absent and that they don't take Dr notes.A friend of mine who's white whom still works there Has the flu today and they told her to send them her Dr. Note and they covered her shifts ..They are the most non caring facility when it comes to residents and employees.. They are so busy picking with the Black People trying to get rid of all the ones they have hired but not concerned about their CNA's and RA's being abusive to their residents.I took as much as I could but I quit yesterday. I have a journal with all the notes and all the texts and all the emails I sent all of management informing them Of all the above offenses A nurse told me to make sure I keep documentation of everything and I did.. DO NOT SEND YOUR FAMILY MEMBER TO ANY MORNING POINTE FACILITY they are all Just a FACADE...DO NOT WORK THERE NO MATTER WHAT RACE YOU ARE..

My best friend had to move her grandmother out of this facility this week for her safety. As a…read moremedical provider, it saddens me to know the quality of care the residents receive here. The circumstances have been reported to the proper healthcare officials, but I feel it is still important that families are educated and made aware of issues, especially when safety is concerned. There were known falsification of documentation on medication documents and the resident went without insulin and Coumadin on many occasions, which both could lead to an unfortunate outcome. Also, it took the staff over 8 hours to come and mop the room after another resident gained entry (staff member didn't lock the door) while the family had her away and urinated all over the floor, left her disposable undergarment in the bathroom floor, undressed and then was discovered to be wearing the clothes of my friends grandmother. The smell in the room was unbearable and the family made several requests to have it cleaned, even asked for a mop to do it themselves. This all occurred because the residents are not supervised. Early in her stay at this facility, the family noticed she couldn't hardly stay awake when they visited and was drooling on herself. It was found that she was being given Xanax three times daily as a "standing order" which they have for all residents. They immediately had the order removed. This should have been the first red flag! This is a beautiful facility and very impressive on the surface, but please watch your loved ones closely if they are residents here or think twice if you are considering this facility as a home.

Always Best Care Senior Services - Always Best Care Senior Services of Greater Knoxville Logo

Always Best Care Senior Services

5.0(5 reviews)
8.7 mi

SO GLAD we found Always Best Care!! Lynn Pique was easy to work with & ready with great referrals…read morefor things she doesn't cover. We got a call that my mom's assisted living facility was shutting down & I found myself with only a WEEK to find her a new place AND get her moved in! Some said it couldn't be done -- and if I hadn't had Lynn and the movers she referred me to, I probably wouldn't have made my deadline. I had done a lot of research before I found Lynn. I was VERY RELUCTANT to use a "service" to find another assisted living facility for my mom, as we'd had a HORRIBLE experience the last time with "A Place for Mom" -- they were SO BAD -- But a friend referred me to Lynn so I called her. She, too, had had a bad experience with that Place, so she understood my hesitation. She gave me a few places and I called. I felt like she definitely knew the properties better than I did AND she NEVER pressured me about anything. She was helpful, kind and patient through the whole maddening process -- SO MANY things to consider! This is not an easy business to be in & there is a LOT of competition for few rooms available -- especially when a whole facility is shutting down & everyone is looking for new apartments. Thank you!!!! My mom LOVES her new place!

I highly recommend them. This type of care is very specialized and demanding. This being so they…read morehave the most caring care givers. In our case we need 24 hr care. They provide 12 hr shifts and work very hard to make the patient comfortable and they work closely with the family as they can also help with chores around the home. The take the word empathy to a high level when it comes to home care. There are several care giving companies in the Knoxville area, but if I ever need this type of care again, they would be my first choice

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Serenity Place - retirement_homes - Updated May 2026

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