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    Serenity Pet Training and Behavior Solutions

    5.0 (1 review)
    Closed 10:00 am - 9:00 pm

    Services - Serenity Pet Training and Behavior Solutions

    Dog boarding and training

    Private dog training

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    Recommended Reviews - Serenity Pet Training and Behavior Solutions

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    3 years ago

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    MD Pup Scouts

    MD Pup Scouts

    (11 reviews)

    My two Bernedoodles were groomed by this company, and both of them sustained injuries during the…read moreappointment. My male dog suffered severe cuts in his private area, between his legs, on his belly, and even on his ankle. My female dog was also cut between her legs and ended up with infections in both ears due to the groomer, Crystal. She tried to blame these injuries on "matting" and refused to take responsibility, even going so far as to suggest that my male dog somehow caused these wounds himself. Immediately after the grooming, cones were placed on both dogs. Crystal herself acknowledged the cuts while she was still working on my male dog, but I didn't realize how extensive the injuries were until I examined him thoroughly after she left. While my female dog's injuries were less severe she caused an infection in both ears by plucking her ears with who knows what infected and dirty instrument after I explicitly told her not to! My male dog's wounds were far beyond anything that should ever happen during a grooming session. What makes her explanation even more unbelievable is that the worst matting was on his chest, yet there are no cuts there. Because of this negligence, we had to rush both dogs to the vet, resulting in unexpected medical bills for treatment and medication. Both dogs were forced to wear cones for an unknown amount of time until they heal, causing them unnecessary discomfort. The vet was shocked by the injuries and agreed that what happened was completely unacceptable. I trusted this business to care for my dogs, and instead they were harmed. To make matters worse, Crystal denied responsibility and gave misleading explanations. This isn't the first time I've had concerns. On a previous visit, another groomer from this same business cut my dog's paws. I reported it to Crystal (she claimed he was a rookie groomer) trusting she would be more careful moving forward. Instead, she caused even more serious injuries this time. For the high prices they charge, I expected professional, competent care. I chose this grooming service because of their glowing reviews, but my experience has been the complete opposite. The owner, Mike Bass, didn't even have the decency to return my calls after the incident. Instead, he chose to block my number. I should have trusted my instincts after hearing how rude and unpleasant he sounded when I first booked an appointment over a year ago. And to be clear, I'm not a one‑time customer. I've been using their services since August 2024. He even fabricated claims that I had gone through four groomers before his company and that I complained about all of them. That is simply untrue. My dogs are only two years old, and they had one groomer before Pup Scouts Annapolis. This business takes responsibility for absolutely nothing. They immediately sided with the groomer, who lied about the situation, rather than acknowledging the harm done. Their pattern is clear: deny, dismiss, and defend their staff no matter what. I even had to repeatedly text Crystal just to get an appointment after the government shutdown affected our schedule. If she no longer wanted to groom my dogs for whatever reason, especially since she lives far from us, she could have simply said so instead of harming the dogs to avoid future appointments. Future and current customers deserve to know that this business refuses to accept accountability and prioritizes protecting their groomers over the well‑being of the animals in their care. What Pup Scouts Annapolis calls "transparency" is nothing more than shifting blame onto pet owners and past groomers.

    Great group of folks who love our little friends and know how to shape a team - love Pup Scouts!read more

    Valor Canine Services - Valor Canine

    Valor Canine Services

    (3 reviews)

    **Exceptional Training Experience with Valor Canine Services**…read more We can't thank Scott and the team at Valor Canine Services enough for the incredible work they've done with our dog, Hank. Before working with Scott, we honestly didn't know if we could handle Hank on our own. The difference after training is night and day--he's now the dog we always knew he could be. Scott's dedication went above and beyond. He kept us updated almost daily with videos and progress reports, making us feel included every step of the way. We know Hank wasn't easy, but Scott worked patiently with him and showed tremendous commitment to Hank's success. Thank you to the entire Valor Canine team, especially Scott, for your hard work, and for continuing to check in and answer all of our questions. We're so grateful to have a well-behaved, happy dog thanks to you!

    Valor Canine Service was an absolutely wonderful experience for me and my furry companion. I must…read moresay, the experience exceeded all expectations. Valor Canine Service is not just a dog training business; they are a true maestro of canine behavior and obedience. From the moment my dog began his training sessions, I was kept informed of my dog's progress daily and it was evident that not only did Valor Canine Service possessed a deep understanding of dogs, but also has a profound love and passion for what they do. Their approach was not merely about teaching commands but about fostering a harmonious relationship between owner and dog. This holistic approach is what sets Valor Canine Service apart for me and, from others in the field. I still implement the follow-up behavior and obedience strategies I was given. I will definitely use this service again and would highly recommend them to anyone. Valor Canine Service thank you! HM

    Clicker Savvy Canines - Our Logo!

    Clicker Savvy Canines

    (1 review)

    Sooooo, let me just tell you, before Joanne came in to my life I had a demonic, stubborn and…read moreincredibly energetic 12 week old Standard Poodle puppy name Cricket. I seriously thought I was stuck with this defective dog! I own Grooming By Em and am constantly busy making doggies and kitties look their best. I just didn't have the time to leave my shop, drive to a dog training facility with my badness of a dog, worry about my Cricket getting car sick, train for an hour and then have to get back to work. Jo made it so simple, she came to me. Our first training session went well. Cricket is very smart and responded greatly to the clicker training (she loves cheese). It felt that at the end of every class she had showed tremendous improvement. Aside from basic commands, Jo worked with Cricket on her severe shyness/fear of people. Although my furry baby loooooooved dogs, she was not cool with humans, including me. In fact, Cricket showed no love or affection towards me and I had never had this issue with a pet before. Cricket is now 9 months old. While she is still a brat, she is a completely different dog. I enjoy her company, she listens to me and most of all she LOVES me. I'm not really sure what I would have done if Jo had not been my night and shining armor. Clicker Savvy Canines is the best and the training was worth every penny!

    From the owner: Clicker Savvy Canines (CSC) is a certified dog training business that provides positive in-home…read moreclicker training for people and their pets. We specialize in helping families teach their pets the basic skills and manners for living a happy and healthy life together. CSC Provides a wide variety of Clicker Savvy Service Packages including: ~ Puppy Package - for puppies 8wks - 6mos who need to to learn basic life skills such as potty training, socialization, crate-training, mouthing and more. ~ Fundamentals Package - for dogs 6mos and older who need to learn fundamental skills such as sit & down along with basic manners such as polite greetings or coming when called. ~ Problem Solging - for dogs who need help with crate training, housebreaking, loose-leash walking, jumping, nipping, chewing, digging or barking. ~ Behavior Modification - for dogs who suffer from behaviors such as separation anxiety, phobias, aggression or reactivity to dogs or people, fear of other dogs or people.

    Serenity Pet Training and Behavior Solutions - pet_training - Updated May 2026

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