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Serenity Paw Spa

5.0 (1 review)
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7 years ago

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Xcel Pet Spa - Boris After his Grooming at Xcel

Xcel Pet Spa

(14 reviews)

i usually go to Petsmart for grooming but I decided to try someone smaller and local this time…read morearound and possibly pick a future groomer for both of my dogs going forward. I made a prior appointment and got in the next day. Upon going arriving I was asked the usual questions, kind of service needed, dogs name and my phone number. I provided all of this and then I was asked for an emergency contact number. Yes, this is standard in health care but i have never been asked that at any groomers or vet and I have been using both for over 30 years. I explained that I do not have an emergency contact number as both of my parents just died, my wife divorced me and I have nobody thst I would trust with my pets. I tried to explain that I do not have an emergency contact and instead of overlooking this, she made it into a big confrontational issue, telling me shes been doing this for 20 years and never had a problem and asked me why I didn't have any friends or family. This was very humiliating and embarrassing as I could not provide the answer to her question..an alternate number. I get why they may need it for emergency purposes but each persons situation is different and they shouldn't feel humiliated at the pet spa over a stupid alternate number. This person was very rude to me and unprofessional in my opinion and I will never go back there again. I went down the street to a new groomer who was much cheaper, much more friendly and didn't as me for another number or humiliate me. $65 ar this place - $45 at other local places on the square. This place is really proud for professionalism at its lowest.

I have been lax in leaving a review my mistake and I apologize to the owner. I found this place…read morebecause her previous groomer had moved. I got lucky they do an outstanding job on grooming. They're extremely courteous. They call them plenty of time to pick my furry Furball up. they love going there once we pull up immediately they stop shaking. I do have to apologize to the owner because I do make appointments for one of our dogs which my wife has we make an appointment for her and then I have to be the bad guy and tell her my wife said she didn't need it this time and for that I apologize to her the other dog needed grooming more often but my wife is extremely happy With the service as long as she'll keep us, will keep going there. Again, I'm sorry for the late review but anybody who reads this I highly recommend this place the place is clean. You can tell when I come in first thing that is being cleaned immaculately tonight before ready for a new day and next day and she always sends us pictures. Jesse

Serenity Paw Spa - groomer - Updated May 2026

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