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Serene Pools

5.0 (9 reviews)
Open • 7:00 am - 7:00 pm

Services - Serene Pools

Deck construction

Deck repair

Deck replacement

1 More Service

Pool maintenance

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Jrd Construction - Backyard Remodel

Jrd Construction

(42 reviews)

I had a small project involving replacing a small 90 sq ft deck/balcony for a second story master…read morebedroom and sent out an inquiry through Yelp to multiple businesses. Out of the inquiries, 4 responded and provided estimates in person. Roi, from JRD, was the last one to provide the quote and was the only one out of the four to provide a detailed explanation of what the work would entail and also showed photos of prior jobs and design inspirations. Needless to say, we went with JRD and from the get-go, Roi was responsive and kept us up to date every day. He made sure we were satisfied with the job before considering it closed. If you want a work done by a company who delivers on its promises and keeps in touch with you until the very end, JRD is for you. Not to mention, Roi was able to beat the other quotes which was also a plus.

I worked with JRD Construction on designing and building a brand-new Trex patio, and the experience…read morewas outstanding from start to finish. Shay helped me design the concept, and then Gary and his crew brought it to life beautifully. I am very particular and had a specific vision for how I wanted everything done. Shay, Gary, and their entire team were incredibly attentive. Anytime something was not exactly to my standards, it was corrected immediately without hesitation. The final result is a stunning patio that exceeded my expectations. Their craftsmanship, communication, and professionalism truly stand out. I highly recommend JRD Construction, and I am already starting my next project with them to create a master bathroom.

Hicks Exterior Accents - Aluminum Fence and Gate with Privacy.

Hicks Exterior Accents

(97 reviews)

It's been over a year now since my initial install and I want to 1) update on the quality of the…read moreproduct, and 2) update on the service the Hicks team has provided. First off: we love our custom door, it continues to be a highlight of our home (super important making a great impression as people enter). It swings easily and is super stable. Recently the bolt holding the door frame to the wall came loose (likely from a mix of daily use and our shifting soils here in San Clemente). Not entirely surprising that there'd be some "settling in" given that it's a fairly massive completely custom door - but still, it had been over a year since the Hicks team finished the job. I emailed and asked: is this sort of thing covered? Well... Myke came out personally and spent the better part of two hours fixing the issue - not only thoroughly reinforcing the door frame but also upgrading the other side of the frame with a new customer stopper to increase security but also improve the operation of the door. It's been almost 18 months since install and Myke came out free of charge. Went well above and beyond and shook my hand and wished me well. If you think "good people doing good work" is hard to find... I hope you find this review, and give Myke Hicks a call.

Update 3: Now I'm some secretly disrespectful person (first I'm hearing of my alleged bad behavior)…read morewho plotted all along to take screenshots of our communications (that live in text threads) for deceitful purposes. Please stop updating your responses to change the story and accuse me of some new bad behavior. The texts are our communications, I didn't call you and "press you". There are no other communications. They also speak for themselves. Adding a screenshot of your prior edited comment. Update 2: Last update and lowered my rating from a 2 to a 1 star to reflect the now edited response that no longer says I "haggled" for a faster time and suggests for the first time that the glass didn't break "on its own". So I'm adding a picture of the glass, and another text screenshot where Mike refers to spontaneous breakage and asking the glass company if it's under warranty. Not sure why he's ask them if it was under warranty if it didn't break on its own. Update: I am not surprised that Mike responded. I never "haggled" to get it done sooner. If I had, I'd be pretty bad at haggling for it to take 3.5 months for it to not get done. But as I said, I have receipts. I would not recommend working with Hicks. I have had a series of issues, but held off on a critical review since he would previously try to resolve the issues. I hired Hicks to install a patio railing. The work was done fairly quickly, but after less than a year, one of the cables had fallen off. Hicks came back and repaired it without additional cost, which I appreciated. Next I had Hicks install a glass and wood balcony. I wasn't happy with the quality of the work or the state of the job site, and again Hicks apologized and came back to make it better and clean up the mess. He was at times defensive, but again, I appreciated him fixing the errors. Less than a year after the balcony was installed, a glass panel shattered. There was no impact or area of impact, suggesting it was from a glass manufacturing defect. He told me the warranty on the glass he used was only for 6 months from installation (even for defective glass), so I'd need to pay for a new sheet of glass, but he would install it without additional charge. The glass shattered in mid October. It's now February. Hicks' communication has been really challenging. I pushed and pushed to get it installed and it took months to even get scheduled. On January 9th, the day he was supposed to arrive to install, he didn't show at the agreed upon time, and only later responded after I had reached out about him being a no-show to let me know that strong wind had blown over the replacement glass and it broke. I was very frustrated because this was January and he had initially told me it would be a few weeks to get the glass replaced (which would have been November). Had it been installed in an even remotely timely manner, it wouldn't have blown over and broken. So I asked when the new glass would arrive, he said about a week. I asked him if he could please schedule me for a couple weeks out so we have something scheduled and I wouldn't have to wait months again. He said yes, but didn't actually schedule me. I started messaging a couple times a week with no response - again, said the new glass should be arrive in about a week on January 9th. Yesterday I messaged saying I needed an update, and he told me the whole thing was too stressful and he's not doing it anymore. So I waited 3.5 months for him to replace defective glass that he had offered to replace (with me paying the cost of the glass), and then he just decided he's not going to do it. I was patient and incredibly reasonable through all of these issues, but the defensiveness and failure to communicate and follow through isn't professional. I have receipts for all of these communications.

Serene Pools - poolcleaners - Updated May 2026

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