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SEPHORA

3.3 (241 reviews)
Closed 11:00 am - 7:00 pm
Updated 1 week ago

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Rude salesman's

Beware of this lady. Carful when coming to this sephora. I tried asking a simple question about where a product would be and this lady just ignored me and passed me. I wasn't even going to take up her time just wanted to ask a simple question.

If you can't successfully apply makeup to dark skinned people, just say that.
Jonette J.

I've been to this Sephora many times to have my makeup done and have always been pleased...until today! I explained in detail to the makeup artist what I like and prefer in my makeup, including brows that simply highlight my existing brow shape. Nothing aggressive. I looked in the mirror - the brows were extremely aggressive and not cute. I told her AGAIN what I'd like so she started to overload her aggressive brows with concealer. She also blamed it on me needing a brow wax, which no MUA has ever said to me before. She used foundation that made my dark skin look like I was trying to be a light skinned Black woman. She actually managed to make me look worse than when I entered the store for my appointment. I was totally vocal with her about being displeased with the look. Her solution was to add yet another layer of makeup, suggesting bronzer to try and bring color back to my face. I declined because I knew there was no salvaging the terrible look. I was polite, yet clear that I was unhappy with the service. She didn't suggest another artist come and fix things. She didn't get a manager or speak to her manager about how to make things better. She just said she was done and asked me if it would cash or charge. In an effort to not be confrontational (IYKYK), I paid her, then left and called the store to speak with a manager as soon as I got home. The manager, Tracy, was even less help than the MUA. She told me I could come back in an hour to get my face redone (which would make me late to the event for which I made the appointment in the first place), then scolded me for not talking to her while there. The responsibility to do right by a paying customer is not on the customer; it should be on the business and its associates! My suggestion to Black women, ESPECIALLY if you are dark skinned is to not sit in Mel's chair. Trust me. I wasted my money for all of you!

Olga I.

I have made purchases in this amazing cosmetics store several times, my God they have ABSOLUTELY EVERYTHING, I am shocked with delight, I always find what I need there and the employees of this store help me a lot with this, the service is at the highest level, the staff is always accurate knows where everything is and finds it for me without mistake, very polite, very friendly, super nice, in general, I leave this cosmetics store absolutely delighted, five stars and my recommendations, you are all super

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Page 3 of 7

Ask the Community - SEPHORA

Review Highlights - SEPHORA

Booked an appointment here for a custom makeover for an event I was having.

Mentioned in 3 reviews

Read more highlights

Sherman Oaks Beauty Collection - Experience the rich, warming scent of Molton Brown Tobacco Absolute Bath & Shower Gel the perfect match for crisp autumn days .
Let every

Sherman Oaks Beauty Collection

3.7(225 reviews)
0.8 miSherman Oaks
$$

First time in this store and I am amazed by all the great products (love my Rilastil and…read moreBumble&Bumble) and knowledgeable, friendly staffs they have. Store is clean, especially the cosmetic area. It's an all-in-one place for me to shop. Will definitely be my go-to for my personal needs and gift ideas! Be back soon! btw don't forget your punch card at checkout!

I've been going to this store forever even since I moved farther away where there are many other…read morebeauty supply stores . But I chose loyalty and they were always nice and informative. So... bought a curling iron and said if it doesn't do the job can I return it but not for store credit. Yes just bring it back in a few days with the receipt. Well I did that today and the owner who is having hard times (as we all are) said no only store credit ... I repeated what the salesgirl said and still wouldn't budge .... What ever happened to customer loyalty and respect .... She said ok I'll take it back but 20% off. I said what's the 20% for? The salesgirls time... I said that's her job she gets paid for that. You should be paying my gas for coming here which after this probably won't happen again I said fine... if it's more important to have $30. than my loyalty to your store you lost a customer. Then she asked if I wanted some samples .... Samples I said .. no all I would have wanted was respect... I hope the $30 was worth it. Never again. You lost me.

Photos
Sherman Oaks Beauty Collection - The Lalicious Sugar Kiss scrub and shower oil bring texture therapy to your daily routine, a moment of softness you can see and feel.

The Lalicious Sugar Kiss scrub and shower oil bring texture therapy to your daily routine, a moment of softness you can see and feel.

Sherman Oaks Beauty Collection - The Hydrating Body lotion by Pure Fiji refreshes and softens your skin with pure coconut milk and exotic island botanicals.

The Hydrating Body lotion by Pure Fiji refreshes and softens your skin with pure coconut milk and exotic island botanicals.

Sherman Oaks Beauty Collection - The Rose Dunes Body Wash by Molton Brown transforms your shower into a fragrant escape -- blending warm rose with sensual amber notes.

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The Rose Dunes Body Wash by Molton Brown transforms your shower into a fragrant escape -- blending warm rose with sensual amber notes.

Lush

Lush

4.4(133 reviews)
0.1 miSherman Oaks
$$

I've been here several times over the years but I most recently came for a friend's birthday…read morecelebration here! The staff was super friendly and let us walk around the store before the start, sample products and ask a ton of questions. The actual party experience itself involved a step by step skincare routine from cleansing to exfoliant to toner to serum to lotion. We also got to make our own bubble bar which was so fun and unique! We also got a goodie bag with what I think is the birthday party exclusive bath bomb, the piñata bath bomb! I haven't tried this yet but I love a good bath bomb and Lush is the pioneer in this field so I'm sure it'll be great. I'm not 100% certain if this was part of the birthday package or extra but we also got a $30 credit to shop in the store and I purchased a lavender sleepy balm that I have been using nightly to aid in relaxing before bed. I also got the magnesium body balm that I like to rub on my hands before bed to better help my sleep and some fresh eye patches but I think while I would repurchase the lavender and magensium balms, I wouldn't get the eye patches as they didn't adhere to the skin and would require laying down for some time.

I recently attended a birthday party here and it was a beyond amazing experience! All the staff…read morewere extremely friendly. I showed up a bit early, but it was no problem for them. They let me walk around the store and sample lots of products. During the party we were able to demo their best selling skin care products and we got to take a mini toner home. The birthday girl herself got a face abs neck massage. Then we got to make our own bubble bar and this was so cool. It was such a fun and hands-on experience! For the final part of the experience, we got a $25 credit towards a purchase so we were able to shop around and choose some of the things that we were able to sample. Finally, we were given our goodie bags and inside was a piñata bath bomb, how cute! This was such a fun experience for all ages. I would definitely recommend for anyone's birthday or maybe even a bachelorette! Thanks to the staff that truly made our experience fun and interactive!

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Lush
Lush
Lush - Getting that GOOD SOAP

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Getting that GOOD SOAP

SEPHORA - cosmetics - Updated May 2026

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