After hiring them for $9000 I find myself spending hours doing their job. Would not recommend them use an attorney it will be better

I am so very pleased with the assistance SENIOR PLANNING gave me in my most recent application for ALTCS. I only wish I would have signed up with them months ago! It would have saved me much time and frustration. They were very professional and very upfront with me and told me they would not even accept my case if they didn't think I could pass the application process. Strongly recommend them for your LONGTERM CARE BENEFITS. read more

The ALTCS process is extremely complex and time consuming. It is important to have detailed financial/medical documentation (going back several years) readily available. The Senior Planning team takes a divide and conquer approach to minimize the timeline for ALTCS approvals. They were proactive in improving medical coverage, and diligent with filing financial information. The medical assessment process was very arduous, but with extra documentation and diligence we prevailed. Good work overall Senior Planning - thank you! read more

Senior Planning started off engaged with the application process for ALTV for my mother, but then did not keep us informed of status or approval. We are still waiting for details on the financial process. Not real pleased with the service so far. read more

We moved our mom to Arizona from California, into assisted living. We decided that ALTCS was something we needed to apply for, to help pay for her care. We called Senior Planning, and from the first contact we received care and knowledge. Joanna and Stephanie were communicative, answered all our questions and guided us. The process was easy and we are thankful for their support. We recommend paying for this service. It saved many headaches. read more

Don't use these people!! I started proceedings for ALLTCS for a friend and soon tried to cancel due to I found a place to take him that would accept his social security check. They were very rude, gave me a hard time. They said they would e-mail me something to sign but whatever they sent I was unable to sign or even copy. I have called and left several messages over the past several weeks but they continue to take money out of my account, so far over a thousand dollars which I cannot afford since I'm on social security. Now I'm going to have to find a way to pay a lawyer. read more

I am so thankful for all the help received from Senior Planning! They worked so quickly and accurately and got all the paperwork done so that my out of pocket costs were as low as possible! Marcie and Christine are the best! read more

Looking for help for Seniors? BEWARE! My brothers POA and myself, hired Senior a planning to facilitate an ALTCS application in February 2023 and we got nothing- literally nothing for thousands of dollars! No communication, no return of voicemails, no one reached out to direct us on spend downs, to get prepared for the evaluation by Medicaid and the staff Stephanie & Christine, seemed unwilling or not knowledgeable of the actual process. When we raised concerns, there was minimal interest!We later discovered, after hiring another stellar planning service, Senior Planning's application to Medicaid was done incorrectly by Senior planning, thus we received a denial, which didn't allow for a free of charge appeal with the state! They dropped the ball completely, and would not return our calls on behalf of my brother. We followed up with letters to their billing department and their attorney and received no solution from them, or even an apology or explanation of the denial! Beware, I see that have had a few good reviews in the past but recent ones tell the same bad story. Don't waste your time or energy on this company!!! I'd highly recommend Strongholdfin.org who performed in record time and got my brother approved with amazing communication, care and professionalism. read more

Crooks, crooks, crooks! My grandmother died within 5 days of signing the contract and they refuse to refund us! They even blocked our number, and didn't reply to the BBB complaint! Don't give your money to these jerks read more

Awful! Spent money and months doing everything they asked only to be told that Joanna had been giving wrong advice?!?! On top of an already heartbreaking situation this only added more stress rather than alleviate it which is what they were hired to do. When Joanna was confronted she denied her wrongdoing- when Jacob was confronted he protected Joanna no sympathy, no refund just wasted time and money. I don't wish for anyone else to ever have to go through this please BEWARE! read more

I have been through quite a bit with Senior Planning on Central in Phoenix, along with my sister and brother-in-law. We spent months with this organization & right up front they took about $1800 from my family. If I knew they were going to take the money & run we would have backed out. From the beginning, the two women who run the place, Joanna & Marcie, knew I needed Assisted Living. In the end, they interviewed me for a nursing home with AHCCCS which should have been ALTEC. I qualified financially, but I would never have qualified for a nursing home. They stole my family's money, I had my hopes up so high and when the interview came I was shocked by not qualifying, of course, I wasn't, needing 24 7 care. I would be very careful getting involved with Senior Planning at all, they play with a straight face, what a shame there is still crooked business stealing elderly money. read more

Senior Planning was a huge help with getting my Mother approved on ALTCS and VA benefits. I don't know how I would have done it without their help. Marcie and Deborah always answered my phone calls and knew it was me when they picked up the phone. The financial portion for us was very difficult and time consuming but they made it happen. It is very true that 70% of people do not get approved and using an attorney is far more expensive than what Senior Planning charges so I would highly recommend contacting Senior Planning. read more

I'm sooo greatful for Senior Planning! I applied for ALTECS last year by myself and it was frustrating and stressful to say the least.. worse of all, we were denied! I couldn't understand it and it took me 1 yr to decide to apply again, this time with help from Senior Planning. They are amazing and took all the stress out for me. They were so helpful and addressed all my concerns. I wish I knew about them last year. They are very professional and are empathetic. I highly recommend and would DEFINITELY use them again. Thank you!! Stephanie and Christine read more

Zero stars. Don't waste your time or money. Jacob and Marcie were zero help. Won't return our calls or emails but sure do keep taking their fees out every month. Horrible experience. read more

This was a nightmare of constant follow up and them dropping the ball and not returning phone calls. Then they advise to get the supervisor involved but you have to schedule an appointment to talk to him. And that is a few days out and returns have several contacts. I sent them an email on the 12th saying I am the one that got him approved with ALTACS and have yet to get a reply from supervisor or account representative, today is the 19th. My suggestion save your money it was not worth it. you can do it yourself and save yourself alot of frustration. The account was closed for nearly 30 days and they did not even notify me. So I could have had him on ALTACS alot sooner if they did their job correctly. read more

I contacted Senior Planning to get a list of homes that accept ALTCS and Jennifer was wonderful. She sent us a list of homes with availability and offered to get us tours of the homes. We lived at a distance and she made it very easy. read more

Contacting Jacob from Senior Planning for help in finding the proper care for our mother was by far the best decision our family has made! Immediately they stepped up and found the care she so desperately needed. We especially want to acknowledge Robin for the incredible assistance she provided for our family. Her professional dedication to (what seemed like a hopeless situation) was PRICELESS! We highly recommend contacting Senior Planning! read more

Senior Planning was a huge asset unto getting my mother accepted onto ALTECS. They know the system and walked me through every step of the way. Joanna and Jacob were absolutely fantastic point people, as well as the support from the rest of the team. They all really put my mind at peace through an otherwise complex process. I definitely recommend Senior Planning with full accolades. read more

This has been an awful experience. We paid Sr. Planning 15 months ago (in full) to file my mothers ALTCs application. We still do not have approval in spite of me sending everything requested to them timely (which is now well over 100 files and a copy of every canceled check she wrote). They also keep asking for current statements on accounts that have been closed. They lied and said she could get approved in her current home. Four months after they were paid, they said she could not get approved unless she moved to an assisted living facility that increased her rent by 66%! We get excuse after excuse with no end in site. It's too bad zero stars are not an option. Look elsewhere for assistance. We fully regret our decision. read more

I contacted Senior Planning to help us through the process while working with ALTCS for my mother. All of the reviews we saw were great. Do not be fooled. After 4+ months of getting nowhere and resubmitting forms, I called ALTCS directly to see what the remaining issues were. The case worker told me that the Senior Planning person had never submitted a complete application and was difficult to get ahold of (he didn't return the requested documents, didn't answer phone calls and rarely returned phone calls). At that point, I told Senior Planning that there services were no longer needed and I started working directly with ALTCS. We were able to complete the process relatively smoothly. I have since learned that I was misled by the Senior Planning representative regarding how much money my mother would be able to keep and use for herself. I cannot say how disappointed I am with the lack of service we received from Senior Planning. I never even got a followup phone call asking if they could do anything to better serve us. I would give them zero stars if I could. read more

Excellent care. It was an emergency and within the day I called for assistance my mom had a care giver with her. 12 hour shifts, caring employees. Cant give enough praise read more