After having some issues with scheduling an appointment, JenElle, the clinical director at Novant…read moreHealth Primary Care Poplar Tent, called me and was very understanding and compassionate in her interaction with me. She was genuinely attentive to my needs and immediately handled the situation I was experiencing with finding a specialist who could address my needs. I am very grateful that I was able to speak with her and that she was generous in her desire to get me the care I need. It isn't often that a clinical director is willing to extend their time so graciously. Thank you Jenelle for all of your help and kindness!

I would not recommend this Family Practice to any New Patient. I was seen there through all moves…read moresince 2007. I recently just got a letter that they would no longer see me for my medical needs. I love Novant Health Organization. I do not like this Practice. They kicked me out for 2 reasons. 1. I asked to many questions in multiple health conditions messages. Which I thought when they actually called things were fine. 2. I got upset due to lack of response. Also the way they responded and handled some of my medical issues. My advice if you like Novant Health go somewhere else.

My mother is 101 years old and we bring her here for respite. It is the best. Everyone is so…read moreaccommodating and my mom loves coming here. Would highly recommend it. Love the nurses and CNA's.

The hospice house was supposed to be a respite situation. But it created such anxiety and grief…read more The staff for the most part were nice, had to search for them at times, but I know they're busy. Most of the clients there were in dire need of care, where my mother was very high functioning in comparison. A referral of this nature isn't appropriate for someone who is new to hospice diagnosis, and is still working through information, and starting to improve, this seems like a set back. I know that it truly isn't, but it was our interpretation. Perhaps down the road we can revisit, but I feel like the best place is at home, surrounded by family, and fill in the gaps with private duty. Not leave the home again. ​

My experience with Saylor Physical Therapy has been extremely troubling, and I want others to be…read moreaware of what happened. The clinic collected $420 in copays from me for six visits that were denied by my health insurance because Saylor did not obtain the required preauthorization. BCBS explained that when a denial is caused by a provider's administrative error, the patient is not responsible for any charges or copays. My Explanation of Benefits statements confirm that I am responsible for $0 for these visits. Despite this, the clinic kept the money. I spoke with their office manager and explained the situation. She refused to refund the copays because she was adamant the clinic would be paid for those visits. I explained that even though BCBS refused to pay, they would still receive payment from Geico for those visits since it was a personal injury claim. She still refused to refund the copays but said they would be refunded if they received payment from insurance. Later, Saylor Physical Therapy accepted payment in full from Geico for all six denied visits and still did not return my money. They have ignored every voicemail and email I've sent since then. There was also a seventh visit where they took my $70 copay, received payment from BCBS, and then accepted another payment in full from Geico for the same date of service. According to the information I received, they told Geico the visit had not been paid, even though BCBS had already paid the claim months earlier. They kept all three payments. This does not feel like a simple oversight -- it reflects a pattern of billing behavior that no patient should have to deal with. In total, Saylor Physical Therapy owes me $490 that I believe should be refunded, and they have refused to communicate or correct the issue. I have been left with no choice but to turn to the NC Department of Insurance and the NC Attorney General for assistance. Based on my experience, I cannot recommend this clinic to anyone seeking honest or professional treatment.

After going to Saylor PT off and on for 11 years, I received a $60.00 no show bill for an…read moreappointment I had cancellled. The bill came 6 months after the alleged missed appointment. I was out of state when they say I missed the appointment. They say I have no alternative but to pay the bill and there is no one higher than the secretary that I can speak with. This is garbage but I'll keep fighting.

We've had a great experience at this children's physical therapy location. The staff is incredibly…read morefriendly and makes both kids and parents feel comfortable right away. Scheduling was quick and easy, which is such a relief when you're trying to fit appointments into a busy routine. It's also very convenient that they work smoothly with insurance--everything has been handled efficiently with no surprises. The location itself is easy to get to, and I really appreciate that they allow drop-and-go, which makes each visit so much more manageable. Overall, it's been a wonderful place for our child's therapy needs, and I'd highly recommend it to any family looking for a supportive, professional, and convenient care option.

Very knowledgeable clinicians and built an amazing relationship with my daughter to meet our…read moretherapy goals! Highly recommend their occupational therapist.

Denied care over vaccine. Brought my daughter in for appendicitis. They never mentioned they ONLY…read moresee children FULLY vaccinated. Not on the phone when I made the appointment nor in the paperwork they provided when I arrived!! We were taken to an exam room, where the nurse asked if we were current on all vaccines and I said she wasn't. The nurse said the provider would not see us if she wasn't fully vaccinated. Then, she left and the front office came in to the exam room and asked us to leave. They escorted my 14 year old daughter out of the exam area!! No questions on why my daughter wasn't fully vaccinated nor care. If you want to have the opportunity to make these decisions for yourself, and don't want to have your child escorted out of the exam area for not being fully vaccinated to their liking - find another provider.

My husband and son both see the practice. Dr Hardee is great! Andrew has built a great relationship…read morewith my son and earned his trust. Which is so important for a kid with PTSD. My husband also sees Andrew and Brooke. The best part about this practice is you know whomever you see you're going to get quality care. I'm so grateful I found them as soon as we moved to NC 8 years ago.

I came here for outpatient physical therapy and am very pleased with my care. From Kim…read more(receptionist), Daren (head therapist), Summer (my personal therapist), and all of the other workers, I was treated with patience and respect. The place is spotless and smells clean, but not like a hospital. The equipment is all in good condition, gently worn and comfortable. The personal, hands on care is exactly what I needed after surgery. Physical therapy can be scary, but I'm so glad this place is here. I know if I ever have to return, I will receive excellent care.

I've had a great experience at Iredell Rehab at Mooresville. My therapist, Darren Smith, provided…read morepersonal service that went well beyond that which I have experienced at other facilities. He was more than happy to discuss other health and wellness subjects beyond the knee replacement therapy I was receiving. The Mooresville facility is spacious and new and has a relaxed, welcoming atmosphere due to the staff. I highly recommend Iredell Rehab at Mooresville.

I love this medical practice. They are always great to work with. They truly listen to my…read moreconcerns and work with me to resolve them. We have been with them for over 20 years.

The doctors are amazing but the front staff is garbage. When I had paid insurance they were lovely…read morenow that I have Medicaid I'm being treated like I'm trash! I will not return until the front desk person is fired.

I Love it Here! The Owner works here w/ her husband! They are Very Personable & REALLY CARE ABOUT…read moreTHEIR PATIENTS! The office is really clean & neat! They treat you like a PERSON, INSTEAD OF A NUMBER! I had my car stolen once & they OFFERED to CALL AN UBER FOR ME, So I COULD GET TO MY APPT! Both the doctors are currently female & I don't usually mesh well w/ females, esp in higher positions. But, I've seen both of them & they're AMAZING & actually take the TIME to Listen! I've had other doctors that will rush u & not remember anything about u, including your name?! They Are Different & you Won't feel Like they Don't care! The office staff are so friendly! I can't say enough Good Things, About This Doctor's Office! Give them a,"TRY!" You Won't Regret it & Will Never Need Another Doctor, Again!!

No stars. They treat you like you are a low life , yet the people who actually get up and work they…read moretreat disrespectful and the ones who sit on their butt and draw medicaid they treat like they have a gold spoon in their mouths.