This has been the worst experience I have ever had with a realtor (worst part at end). I contacted…read moreElena and I explained to her that I was in Kentucky and that she needed to be my eyes for my Florida property I wanted to sell. I asked her if my house was too far away for her to be my realtor and she said no. She went out to review my house, which my renter was still in, to see what kind of damages we were dealing with. Elena told me that the renter had coverings all over the walls and would not let Elena take pictures. Only one drywall repair necessary was reported by Elena, and she felt that we could sell the house pretty quickly. When my renter left, Elena visited the house and said it was a nightmare. There was over $8,000 in total damage and the renter turned off the water and left the toilets filled with crap.
I told her I can get this house fixed up rather quickly and she recommended some people to clean up the trash the renter left. The following occurred:
1. Elena recommended people that did not perform properly, yet I paid them $1100 total.
a. One took my dryer as garbage, when on our agreement it states "Washer and Dryer." Yet, still I was not upset, but disappointed.
b. They left trash in the yard and cigarette butts, which was excluded from their photos. After paying them, I had to pay someone to finish the work.
c. She did not take the time to oversee their work, even though she knew I was in Kentucky and could not be there.
2. She did not send me light fixtures to review, as she said she would, while my contractor was on location. She had five days.
3. Elena did not show up for an appointment with the contractor to make sure the house was ready for pictures, after multiple reminders.
The last straw was when she sent me a text saying why do I even need to meet the contractor, I can just go over the weekend? So I fired her as my realtor. Now, she is claiming I owe her $1000 for her time, which was never agreed to, in her contract (see images). I offered $375 plus any expenses she has accrued, as per her contract. Four times over a week I asked for "her" receipts and still have not received any. The house had not been listed yet.
After several negotiation emails, she showed up unannounced at my property demanding "her lockbox" back and asked my contractor to let her inside. My contractor gave her a brand new lockbox, but she disputed that it was not hers. I had already paid her for the lock box and lock changes when I sent her $200 via Zelle. I paid the extra $100 for the lockbox, that she did not request compensation for, because I don't like to owe people.
She sat outside my home and my contractor was afraid to leave for fear she may do something rash. He left before she left because she was on the phone with me arguing for over an hour. The day before she harassed me via text for several hours while I was trying to enjoy a Saturday with friends.
Now, she is delaying the sale of my home and I have to go to court over a few hundred dollars because she feels that she deserves it, and won't release me from the contract. I believe the definition of extortion is "the practice of obtaining something, especially money, through force or threats." Other realtors will not work with me until this is resolved so I am losing out on $1790 per month (rent fees) plus the loss of home value as I may be selling after the busy season.
The worst part: I was dealing with a destroyed house and the death of a good friend when I reviewed her contract. I didn't notice her percentage of the sale. Her rate was listed at 5.5% (2.5% more than the normal). My house is worth around $300,000. If I was about to make over $15,000, I would make sure to be at my appointments and do what I said I would do!
If I am incorrect on any of this review, I will update it. I do not like to lie and I want to be fair on all accounts, I am too old to care much about the little things. I rarely post negative reviews but I am getting fed up with entitled people who destroy your home, demand money for not doing their job, and harm others without recourse.