I have been working with Star City Recycling for 5 years through the business I manage and 3 years…read morefor my own personal recycling at home. I have never once had a problem with them. In fact, I feel they have really made an extra effort to work with our schedules and needs. As a business, there are times we have more recycling. I can call them up and they'll come do a special pick up for us in addition to the weekly pick ups. They are always great about communicating if they are experiencing delays or having technical difficulties. They've also been flexible when a payment has been missed or overlooked. Overall, I can't recommend them highly enough. They are a fantastic small, family business here in Lincoln.

On October 20, 2017 I canceled my service with Star City Recycling and asked for a credit to my…read moreaccount since he bills two months at a time and I had paid for October and November. I contacted them again December 1, 2017 about a refund of $12 for unused service in November. Owner Garen Miller's reply was "We don't offer refunds on partial billing periods, but we apply this towards a one time pickup of materials your new company doesn't take if you like." I explained that I wanted a refund and not a one-time pickup of materials, that I had hired another recycling service. Plus, $12 for a one-time pick-up is unacceptable. My new service does a better job and picks up everything that Star City did, plus provides better service. No where on their website nor in anything that I have received from them, including the bill, is there mention of this non-refundable policy. I also was not informed that I would be paying for unused services when I gave my cancellation notice and that I could not get a refund. I think it's a scam for companies to keep money that was paid to them and not provide any service. One of the reasons I switched is that I'm retired and living on social security so look at ways that I can reduce what I pay for services. I'm a firm believer in recycling and have recycled for decades. In this case, I found a cheaper and better recycling service. Plus, it shouldn't matter why I switched services, but I did provide Star City ample notice. Certainly, it's unethical for any business to keep someone's money, especially since it's not made known that they will keep your money if you cancel. Imagine what a windfall this must be for them every time someone cancels service! As more people switch to private companies for recycling services, especially us older folks who find it more convenient that using drop-off sites, I think the citizens of Lincoln need to be aware of companies that will take advantage of them and are out to keep their money in any way they can. I filed complaints with the Better Business Bureau and the State Attorney's General office but it could not be resolved as Star City didn't want to refund my money. Legal Aid said it was civil matter and my only recourse was to file a claim. Mr. Miller knows that my only recourse would be to take them to small claims court, which would cost me more than the $12 I'm owed. So, they can continue to get away with such behavior. I don't think all recyclers are as unscrupulous as Galen Miller but it does seem deceptive and deceitful to have "policies" that no one knows about or perhaps are just made up on the fly in order not return someone's money because no services were provided. Unfortunately, as people sign up for recycling services, there is no way to know the repercussions if they stop the service since such information is not shared and not made public.

Update: The trash bins have finally been removed! It took about two months total. I wish I could…read moresay they finally responded and apologized, had an emergency or whatever situation that prevented it from happening the first many times we reached out. Unfortunately no, I had to call yet again, left a voicemail informing them that my next call would be to the Better Business Bureau, with the disclaimer that I really didn't want to have to take that step on a locally owned, family business that many customers have been very happy with for so many years, and then a follow up email along the same lines. It would have been nice to hear something from someone, a return call letting us know that they were now coming to get them, or a return email saying as much. But no, none of that, just that the bins are now gone. So I guess that's that, no steps taken that would improve my original rating, but the bare minimum met after two months and a lot of hassle. Original Review: When we purchased and moved into our new house, there were four L&W trash bins outside that the previous owner apparently utilized, as they are quite full. We spoke to the previous owner to remind them since it was evidently an oversight during their moving out process. They said they would speak to the family member that I guess works for this company and made the arrangements to get four at one time, and have them taken away. That did not happen. So we called ourselves, let them know, it's not a big deal, but please come get them now. They said they do not service our street. We said we understand that, but the fact remains, that someone made arrangements to have so many trash bins here even outside of your regular service area, and we need them removed. Gave them the address, they said they would take care of it. That did not happen. Waited several weeks later, busy with moving and various new home tasks, no one has come to take the bins, or contacted us regarding the delay. So I called again, left a voicemail with a reminder of the situation, our address, my name and phone number, in case they had questions that needed answering in order to make this happen. Now that was more than a week ago, still no answer, no call back, and still four very full trash bins sitting and stinking in the scorching summer sun alongside our driveway. What magic words do we need to say for you to come get these trash bins?

The are wonderful. Staff are always polite. They do a great job. They keep our neighborhood tidy.read more

Meli and Matt were exceptionally patient and accommodating in guiding me through the process of…read morecreating a memorial book. They demonstrated amazing customer service and the finished product exceeded my expectations!!!

Fantastic team! They not only rushed an order but also made several corrections and even delivered…read moreit minutes before my meeting. I highly recommend Matt and his team!

A domestic violence and sexual assault crisis center for the past 35 years, Voices of Hope is a…read morestandard, a bench mark, a fixture of our community. If you are feeling unsafe, unsure in your relationship or have in the past the women at Voices of Hope are the best in compassion and grace when it comes to help.

12/02/2025 Went to SOAP Full Service Laundry in Lincoln Nebraska. More than 75% of machines had out…read moreof order signs on them. When I loaded up a machine (#5) it did not fill with water so i took a video of it and started contacting employees and basically told me to go POUND SAND in my *** stay as far away from this place that you can.

Too many broken/out of order machines. These have been out of order for a long time. Please put…read moremoney back into your business.

Old machines. Mostly Standard top loader. Only 2 large capacity machines working. Coins only…read more They list WiFi but it has a password and don't give it out. I wouldn't trust it without a VPN.

I've never been to a laundry mat before today. You would not believe how hard it is to find a…read morelaundry mat that takes quarters now adays! It was great!

Service was good . Had it done in a good timely manner. I would recommend them to anyoneread more

I tried a few cleaners when I first moved to Lincoln in 1987 but was never satisfied. Later I was…read morevisiting with a few Vietnam vets and they mentioned the brothers were also Vets so I called to have my carpets done and when done, I finally had a great job as I had not only clean but uniform throughout the entire house and the quality of their work never lessened. When I remodeled, I had Bryer Brothers supply and install all the flooring and all to my satisfaction. I also would like to add that in pricing everything they were very fair Working with Bryer Brothers has always been a pleasure in that the entire team works well together and I always felt welcome. Plus we shared a few war stories. I whole heartedly recommend Bryer Brothers for all your floor covering needs

Dave responded to a near emergency situation the same day and by rearranging schedules and provided…read moreoutstanding service. His efforts were way beyond expectations and are deeply appreciated. I highly recommend anyone to use their services for quality work.

It was the only time I needed a professional carpet cleaner. Staff was rude and late, owner was no…read morehelp. Far too expensive for such terrible service.