Security staff stated to me directly that the ADA does not apply to Duke. I rely on ADA‑protected…read moreaccommodations to safely and effectively manage post‑concussion syndrome and autonomic‑dysfunction-related limitations. I requested police assistance three separate times in an effort to stop the ongoing harm. I was forced into an avoidable medical episode because security objected to my lawful accommodation: working my service dog off‑leash so she could safely and effectively perform the medical tasks she is trained to do. My dog is fully qualified and consistently demonstrates stable, professional behavior in all environments; this is documented on my YouTube channel at youtube.com/@biblicaldogs Security also informed me of new restrictions on what items could enter the building. My everyday tools -- a pocket knife and Halt 2 -- were taken from me. I asked that these items be held so I could retrieve them after my appointment, because with my brain injury I did not have the cognitive bandwidth to return to my car and navigate back to the neurology building. That request was denied, and I permanently lost those tools. Following the incident, I experienced an autonomic dysfunction episode. My cognitive capacity was reduced to the point that I could not fully interpret my service dog's alerts, and I subsequently fell. A service dog team depends on the handler's ability to cooperate with the dog; that ability had been compromised by the earlier misconduct. She assisted me in recovering from the fall as trained, but I was two hours from home, alone, and a dog cannot drive. Despite my efforts to stabilize, my ability to safely drive myself home was impaired. I go to the hospital to improve my functioning, not to have it harmed. Because of the lawlessness and disregard for patient safety demonstrated by security, I filed ADA complaints at both the state and federal levels, notified Senator Tillis's office, the VA and my care has been rerouted to Wakefield.

Visited Duke as a family member needed an MRI - overall, very pleased with the care and the…read morekindness we experienced with the staff that we interacted with. The radiology nurses were wonderful and funny, too! The procedure was explained and while being in a metal tube for close to an hour is not enjoyable, the staff really eased the process. The only complaint is the parking is hard to come by, we were on the 5th floor of the parking garage. It was mobbed! And, wow, it is a confusing facility. Not only huge, but there are three separate radiology areas and of course, we went to the wrong one. A lot of walking, hard to find a parking spot and overall confusion were the drawbacks. However, regarding the cars received and the help of a few kind strangers, we got to the appropriate location. Side note - gift shop was so cute and a great place to grab a water and a protein bar while you sit in the waiting areas.

Over my lifetime, I have had multiple surgeries and recoveries. NC Specialty Hospital was the…read morefriendliest, most efficient care facility of them all. The nurses, nurse assistants and PT were all local and many had worked there many years. The morning hustle on the surgery days is incredible and everyone had prompt care. I also appreciated the follow-up the day after release. They even made sure my wife was comfortable.

Doctor owned hospital. Knee replacement surgery was on time and successful, without complications…read more One overnight in a private room with private bath. Comfortable. A Physical Therapist came by first day and provided basic exercises and taught how to walk with walker. Nursing care was haphazard. Ringing the bell to get attention often resulted in 15+ minute delays (no fun when you need to use the bathroom and you are told you cannot go by yourself, but have to be attended by a hospital employee). IV fluid delivery malfunctioned, setting off alarm, and no one came to check on it.

Took forever and a day but when I was finally treated the PA did a great job with getting me fluids…read moreand diagnosed.

Just recently had surgery and my entire care team was amazing from beginning to end. I also loved…read morethe ease of getting in and out, one main lot, no parking fees etc.. It's a smaller hospital but I believe it allows for more personal care.. Facility is super clean and staff were amazing..

Lousiest ED service. My wife was wheeled in due to very high BP in Wake Ambulance which could not…read moretake us to Raleigh Duke or Rex ED. ED intake service at WakeMed is so poor. Many patients came after us and they were taken in. Front desk ould not give us any update when our turn would be. When pushed, they took BP once in three and half hour - for a patient who came to WakeMed ED for high BP!! Very dissatisfied.

Fabulous care! My husband fell in the shower, and he was in intense pain. His neck was extremely…read moresore and he could not walk. We called the EMT and they came and took very good care of my husband. The people in the hospital were wonderful and were very thorough. Luckily there was nothing broken. He was left alone for an hour, though. But the whole thing only took a little over three hours. I was very impressed with the quick, expert, and loving care that my husband got.

The room service menu has gotten a lot better. Some of the options are really good and filling…read more They do change the menu ever so often so some items will phase out but for a hospital the Room Service isn't bad

HORRIBLE place! I was scheduled for an appointment even though I was out of network, I said I'll…read morepay out of pocket, they proceeded to schedule me an appointment that I had to wait six months for, only to be called and left a voicemail three weeks before my appointment saying that they were going to cancel due to updated BS insurance policies and there was no other option, wham bam done, even when I again told them I would pay out-of-pocket, they did NOTHING to correct this. At least honor the appointments that were already booked!! Absolutely disgusting, disgraceful, terrible practice. UNC Chapel Hill should be ashamed of themselves! Thanks for nothing!

Speaking from personal experience, I sought eating disorder treatment from this center and left…read moreworse than I arrived. Please do your research before you or a loved one admits to this location. Treatment was not personalized like it was advertised to be on the website so there was a lot of generalization happening. Which ended up making treatment difficult for individuals differing behaviors. The patients were honestly the most helpful/supportive part about my experience there.

I sought help for my daughter. I allowed her to go there to see what it would be like. Within…read morehours, during which she primarily slept, they recommended a very strong medication for bipolar and schizophrenia, which I promptly declined. Turns out one of the side effects is rapid weight gain. That's how they get their results? From utilizing medication that isn't appropriate for the patient!!!!! Very self serving. Got my daughter out the very next day. Months later I received a bill for 12 DOSES of various medications they say they gave her during her 27 hours there. She said she remembers taking two doses of medicines so I can't decide what is worse the fact that they are indicating that they gave her 12 doses of medicine during those 27 hours or the fact that they're billing me for medicine that they didn't give her? There is something very wrong about this whole thing, and I would like to dive further into it.

Wrote a review yesterday 12/30 about a tech hurting me during a mammogram and ignoring my pain…read more Supervisor of Mammography did call me in the morning the next day 12/31, addressed that problem, and had me come in to evaluate the wound and treat it. She even gave me her direct phone number. The first mammogram had indicated that a second mammogram and possibly an ultrasound would be necessary. I have met my 2025 out-of pocket, so if the tests were done that day, the 31st, I would incur no further costs. Karie, the supervisor, went above and beyond to contact my family doctor, get orders for the mammogram, then scheduled me into the main hospital at Chapel Hill and personally did the diagnostic mammogram. It showed I needed an ultrasound and it was able to be done immediately at UNC Chapel Hill. Karie and the techs there were wonderful. Karie has also scheduled a meeting with a tech this week and entered notes into my chart that will avoid this type of incident. Apparently, as women age and their skin gets thinner, it is quite common.

We took a sick family member to UNC hillsborough. Although he finally got good care. The day before…read morehis surgery we had to wait 8 hours only not be seen that day and sent home. Like the old Ratt song there was a lack of communication! Only a year before he received great care at UNC chapel hill. In America pray your health last to old age(if you make it) or you're screwed.

I checked into the Emergency Department around 8:30 PM on February 9, 2026. I was triaged and…read morebrought back to a room quickly, with genuine concern shown for my pain, discomfort, and overall well-being. When I arrived in the room, I was promptly greeted by RN Michelle Long. She was caring, compassionate, professional, and incredibly efficient. While I waited to see the physician, she made sure I was comfortable--offering water, providing the Wi-Fi password, and checking in to see if I needed anything else. I was seen by the physician shortly after and treated appropriately for my complaint. The entire visit took about two hours, which is truly impressive for an ER visit. This was an outstanding experience. Thank you so much for what you do, Michelle--keep up the excellent work!

The staff is excellent. Recently took my Dad for sick visit. From the moment we arrived everyone…read morewas so helpful. I would especially like to say Ty Ty Ty to ID Primary Care foe excellent care noting the staff especially Debra Whiteheart PaC she is excellent!!

8 HOURS for emergency care in September 2024!! Previous visit cost to ER there cost me $850 copay!…read moreIt's no wonder that UHC wanted to drop Duke off of its provider network!! Also....waited 6 months for followup visit in neurology on December 12, 2024. 3 HOURS before appointment, got a call to say appointment needed to be rescheduled. Said next available appointment would be in February 2025!! Following my complaints, the rep says "Well, we also have an opening on December 18. Do you want that one?"!!! What incompetence! What idiocy! Duke Medical may shine in some areas, but, in my opinion, they SUCK in so many other areas.

I highly recommend they did great job on an injury at work surgery on my son's father. My son and I…read morespent all day there but the staff was friendly along with the doctor. I'd say as nice as the UNC staff even though they're rivals in basketball in terms of medical treatment like surgeries top ranked.

This is for the clinic portion on Medicine Circle off Trent. This area is much easier to manage…read morethan the main hospital. It's color coded and there's plenty of parking. You do have to walk across the indoor bridge to get there unless you valet park. They charge $2 an hour for parking. The staff is very helpful and friendly. Everything is done with an arm bracelet for things such as lab or testing. I had an appointment with neuromuscular department. The physicians and therapists are excellent. They're very thorough and up to date on current medicines and trials. The EMG center is in the same clinic so it's super convenient. Being part of the Duke portal is convenient for Atrium Wake Forest and Cone Health because all testing is visible and they can also see visit notes from the doctors. It makes it possible to see providers from different networks and not having to bring in or sign for your records to be shared. The facility is massive and the color system makes it easy to find your way. There are several labs so you don't have to walk a mile to get to one. Most walk in tests can accommodate with minimal waiting. It's about a quarter mile walk from the parking garage to the clinics so wear comfy shoes or walking device. You will have a lot of walking to do and there's limited seating in the main corridors.

They have amazing doctors and seem to really care. We travel 3 hours twice a month for this. Just…read morewish the would not give us such early appointments but we are working on that