Updated: 1-27-2016
Edited after being contacted by Select Commercial Funding LLC's attorney:
The following is our opinion of Select Commercial Funding LLC based on our experience. Our experience was very bad. If zero stars was an option, we would use it. This is a review for any hard working small business family that values great customer service with a company they feel they can trust.
1. We paid a $5,000 deposit to this company in order to attain financing for a family run business. We were apprehensive in paying a deposit and inquired multiple times about the refund policy. Each time, we received the same response, "Trust our BBB rating". As a small business, a good BBB rating does invoke trust. However, we were sorely mistaken. The paperwork we signed stated that the $5,000 deposit we provided would be used to cover third party reports, appraisals, and environmental studies... however, none of these reports or studies were ever ordered. So when we parted ways, we naturally assumed we'd see some sort of reimbursement. Again, we were sorely mistaken. We have yet to receive any reimbursement from this company. They have refused to return our money on the grounds that we knew it was nonrefundable. This is a major difference in opinion, which we feel most any individual would have.
2. We were accused of misrepresenting financials multiple times! Please note, that we are a very successful entrepreneurial family with multiple businesses. How would we have successful businesses if we didn't tell the truth about our finances to lending institutions? It's impossible! Any business owner knows a loan only gets approved with accurate financial information. This silly accusation from Select Commercial Funding LLC was, in our opinion, insulting in its own right. Also, we were very clear on the terms of the loan, however, Select Commercial Funding LLC seemed confused about the loan. They appeared, to us, to go around in circles for weeks on end asking for information which was not relevant. Once all the "information" was collected, we were told it was not sufficient, so we were ready to walk away. When we formally notified Select Commercial Funding LLC that we were ready to end the process with them, they miraculously stated they were able to find a way to "make it happen". We felt that this sort of inconsistent behavior was odd and made us uneasy. When we made a decision not to do business with this company, they repeatedly alleged we misrepresented our financials. We took the time to slowly, and thoroughly explain our loan and finances and the structure we wanted set up. How many of you know mortgage brokers who, if you gave them bad information, would still claim to be able to "make it happen?" Select Commercial Funding LLC, we feel, should know that in order to obtain correct information, one must ask the right questions. The mortgage brokers should be experts on what information they need, in our opinion.
3. Being in the hospitality industry, we understand the power of ratings and reviews on trusted third party platforms, and its impact on a consumer's decision. We believe this and live by it to the extent that in just 2 years, our business has been recognized by reputable third parties. We earned this award from our clients because we value their business and their decision in doing business with us as well as the mutual respect we give to each other. During the loan process, the lack of customer service we received, in our opinion, was less than mediocre. Any verbal contact seemed draining and combative to the extent we had to talk about ways to communicate better. This alone should have been our warning sign to find another company to do business with. Lesson learned! read more