Dr.Shary was awesome! I was really nervous about having my gallbladder removed and he explained…read moreeverything in detail and my recovery was smooth!

Dr Thomas Shary I met with Dr Shary as a referral from my…read morePCP who told me he has great work and beautiful incisions which my big concern as bikini season will be here soon among finding a great reputable surgeon. From the first day I met him he was very descriptive in explaining to me the gallbladder issues I'm having, showing me the ultrasound and explaining the process along with why I should get sooner than later. Yep. Booked that day a month out with surgery scheduler Denise . I also had to obtain FMLA Paperwork from his office with Maria that was done in a timely manner and sent to my employer . NOW Today was my surgery at the Methodist Ambulatory Hospital and everything was perfect from checking in with Rosario, Pre-Op Nurse Jessica, OR Nurse Monique, OR Tech Dante, Recovery Nurse Shelly and my Anesthesiologist who I cannot recall her name but over all 10/10 experience from Day 1 to day of surgery. I've been home 7 hours and took pain meds an hour ago for first time but think the Exparel shots in surgery are why I'm not on extreme pain. Would highly recommend Dr Shary , the office Team and the awesome team at Methodist Ambulatory. Everyone was amazing and made my surgery that much more better !!!

I chose the practice because of its strong reviews, and my first visit gave me high hopes. The…read moreoffice was clean, I was seen on time, and the physician in training who saw me before Dr. G was outstanding: thorough, thoughtful, and attentive. That first visit was so positive that I even recommended the practice to my mom, aunt, and sister. Everything after that was the opposite. It took multiple calls to get my prescriptions sent correctly after they were sent to the wrong pharmacy and most weren't sent at all, and we'll call you back took days. Then, When my lab results were ready, I called and was told they could simply be emailed to me, and they were. A few hours later, I received a notice that I had missed an appointment and was being charged a $35 no-show fee. I called the next morning, explained the misunderstanding, and was told to come in Friday to review my labs. On Friday, the receptionist handed me paperwork for an annual wellness visit I never requested and had recently completed. When I tried to explain I was there only for a lab review, she repeatedly interrupted, waved me back toward the waiting area and simply repeated multiple times that was what I was scheduled for. I said I did not request a wellness visit. I was told I would be charged another no-show fee despite being there in front of her if I didn't have this procedure done (despite having had it done recently). When I asked about the attitude, she laughed and said "I'll go get my lead", I never asked for a supervisor. The receptionist left and returned with the office lead, whose first words to me were, "What do you need?" She did not ask what happened, only repeated the policy and said I would be charged. I asked if I could briefly speak with Dr. G about the scheduling error. I was told no. I asked to simply leave my phone number so Dr. G could call me later so I could share my feedback, and while I was finishing writing it, the office lead demanded I go sit down to finish it or threatened to call the police. THREATENED TO CALL TGE POLICE, when there is nobody behind me, when I didn't raise my voice or curse, I wasn't asked to leave, simply because I was unhappy paying a no show fee for showing up to a type of appointment I didn't request. There were no patients waiting behind me, and I said repeatedly that I was happy to leave if that was what they wanted. While she had the police dialed she went back and Dr. G eventually came to the front. I appreciated that, but before I could explain, I was told I couldn't disruptive as she was arriving (I wasn't even speaking to her yet) and she referred any feedback back to the office lead. After seeing the same behavior from the doctors as the tone deaf staff, I left because it was clear my concerns were not going to be heard and the staff is one that escalates simple matters. This was a scheduling misunderstanding, not a safety issue. A receptionist or office lead should listen, clarify, and de-escalate, not jump straight to threatening to call the police. Because of how this was handled, I called my family and told them not to become patients. Based on my experience, I cannot recommend this office to others or trust it with my family's care.

Quality of care and professionalism Friendly staff and…read moreclean surroundings I felt entirely heard and understood

I have been a patient at this office for years. I cannot recall the last time that I saw Dr. Harr…read more I am always told that she is fully booked, so I have to see the nurse practitioner...I think that it is time to look for a new doctor/practitioner...

I've been a patient of Dr. Mary Beth Harr for many many years. She is absolutely the kindest, most…read moreconcerned doctor that I have ever had. She really listens to your questions and concerns and will always come up with a solution for your medical issues; whether she can help you herself; and if not, she will refer you to someone who can. I've never had a doctor that had so much patience and never rushes you out of her office. She takes the time to give you an explanation that you can understand. She is such a friendly, kind-hearted doctor. These days, it's very rare that you find a doctor like Dr. Harr. Her entire Staff is wonderful, from the Receptionist and Office Staff to the Nurses and the PA's. Everyone is so sweet and friendly. It's a very calm office atmosphere. I never feel stressed when I go to an appointment here, like I do at other doctor's offices'. I highly recommend Dr. Harr and her Staff. You get the best of the best care!

My husband and I came in for a scheduled appointment with his primary care provider following a…read morerecent accident. He had already been treated in the hospital and was specifically instructed to follow up with his PCP, and he was also due for his annual visit. Unfortunately, we were met with extremely poor customer service at the front desk. The receptionist repeatedly stated that the clinic 'doesn't treat accidents,' despite us clearly explaining multiple times that he was not seeking accident treatment, but rather a hospital discharge follow-up and routine care. We even provided hospital documentation showing he had already been treated, yet there was little effort or willingness to review or upload the paperwork into his chart. The lack of listening, understanding, and basic professionalism was very concerning. As a nurse, I found this experience especially frustrating and disappointing. Access to primary care--especially for appropriate follow-up--should not be this difficult. After reading similar experiences from other patients, I feel confident that changing providers is the safest and most appropriate decision for us. Due to the nature of this encounter, I also intend to report this experience and provide appropriate documentation to outside agencies to ensure this issue is addressed and does not continue to affect other patients. You never know the circumstances or backgrounds of the patients and families you are interacting with--compassion, professionalism, and proper communication are essential in healthcare.

PA-C Evelyn was extremely dismissive regarding my complaints and rushed the entire visit, brushed…read moreoff my complaints and cut me off in the middle of speaking. As a provider; I hope to never treat my patients or spouses in this manner. I want my patients and their loved ones to feel seen and heard, regardless of how many patients I have on my schedule