I've been there multiple times, mostly for CPap-related fittings, etc and and were really helpful,…read morethorough, and didn't rush me. They answered my questions with patience and I have the right supplies and it fits well. I would recommend.

I had a 1:00 PM appointment at Provider Plus in O'Fallon for a CPAP fitting. I arrived a little…read moreearly and found the door locked for lunch (12-1 PM, per the sign). No problem -- I waited in my car. At 1:05, they finally unlocked the door, and that's when things went downhill fast. I had been to this location before and remembered it as a clean, well-stocked medical supply shop with helpful staff. That place is gone. What's there now looks and feels like a disorganized call center staffed by people who clearly don't want to be there. Despite literally opening the door moments before, no one acknowledged me when I walked in. When someone finally did, it was only to make me feel like I was inconveniencing them. A man in the back -- who never stood up, never looked at me, and seemed irritated by my existence -- loudly announced that "my appointment was for 12:30," which would have been impossible since the store was locked for lunch at that time. Instead of trying to help or even check the schedule, I was told to leave and make a new appointment, even though I was the only customer there. I promptly walked out, called my doctor, and told them I will never return to Provider Plus. I've asked for all future equipment referrals to go to a different provider. If you value your time, your health, or even basic courtesy, go anywhere else.

Love all the COVID things Jennifer & her staff have done. Thank goodness for the drive up window…read moreDuring the COVID tough times they always greet us with a smile and a welcoming feeling. Local Pharmacy with nice folks, with always great service.

I was surprised to find out they're not only a pharmacy, but they make speciality compounded…read moreprescriptions for your PETS too!!! My vet prescribed a special medication for our dog to help with anxiety during the 4th of July from the fireworks. The Medicine Shoppe was able to fill the order without having to pay an outrageous price from one of the pet supply companies and wait for shipping. After mentioning to the pharmacy tech that our dog was really bad about taking pills, she offered to make the compounded prescription in a liquid form. Found out after picking it up that they went an even extra step and flavored it with chicken broth. Very kind gesture! They also texted me as soon as it was ready. Would definitely use them again!

Always was able to get help for whatever my husband needed . Even after got product could call or…read morego in to check on something

They provided a airline replacement powered chair to me in 2022. I started having issues with…read more Stopped by unannounced to the store recently. Their tech was available and took a look at it. Five minutes later after they connected a controller to it and they changed a setting. The problem is gone. I asked what I owed. They said no charge. This is customer service!

My wife & I need to give Noelle a 5 star review. My wife has horrible arthrofibrosis in her knees…read moreespecially her right knee. We needed a lightweight easy to use electric wheelchair for her. She looked around and online, but we found the perfect one at Mobility City and Noelle was the perfect saleswoman. We are looking forward to more out & about adventures because of this wheelchair.