I hate to be writing this review but I do not recommend using this company. What should have taken…read morea couple of weeks, ended up being a nearly 5-month process. From the very beginning, I experienced communication problems with them and would keep calling to follow up regarding the next steps in getting the work done. I admit I became very frustrated with the communication and contributed to the lack of communication a couple of times. Overall, Sparks did a very poor job with follow up, providing correct information and acknowledging and addressing problems.
Not only was there communication issues with me but among themselves. When I tried to address issues with one of the guys, I would often receive incorrect information due to not communicating with another staff. At one point, I was told not to bring anything up with the owner because he wouldn't write things down or remember to follow through. As the work was being finished, I had texted one of the guys to inform of issues such as paint being ripped off from the tape used or paint being on the wood floors and did not receive any response back. It wasn't until I received an invoice asking for me to pay them was there any response. It took much time to get anything resolved and there was little acknowledgement that there were actual problems.
Additionally, some of the work was just sloppy. One example was that a vent was placed in a different spot than it had been originally. I was first told they couldn't put it back to where it had been which wasn't true. I had to protest multiple times to get it fixed. When two men finally came to fix it, it was quite the ordeal with them yelling and arguing with one another. They even cut into the wrong place on the sheet rock, leaving a small hole. It would take months and some coaxing for Sparks to fill in the hole. When leaving, I could hear the two men argue about not telling me about something that one of the men thought I should know. I still don't know what that was. Furthermore when painting, some of the nails were jut painted over. The movers also did a pretty sloppy job with furniture placed in random rooms. Curtains were placed on backwards. Wood floor now has a deep scratch from furniture moved. One bed was pretty dirty.
When I received an invoice following no response of the issues I was trying to address, the amount due did not match the estimate and was a pretty even number with any explanation. When I asked for an itemized list of charges, it took a couple of weeks to get this and the total amount due still did not match the invoice. I have finally have gave up and wad tired of dealing with it. I'm glad it seems others had a better experience but it was pretty poor one for me.
