Used to pick up a one way U-Haul trailer. Very friendly and helpful staff. Switched me out to a larger trailer without hesitation when the trailer I originally booked wasn't large enough. read more

Be careful with this place. When I signed up, I thought they put me on auto payment with the card I gave them. It was not set up that way which still should have been ok. I just received a late notice in the mail stating I was past due and incurred a $15 late fee. I took the letter to the office and asked them to wave the fee being that they misspelled my address and this was the first communication I have received from them since signing up. The employee told me she would not remove the late fee since they sent other letters, emails and calls. I immediately went rough my entire email folder including the junk filter and only came up with their monthly newsletter which proved they had my email address correct. No other emails from them. I went through my entire call list and deleted voicemails. Not a thing from them. I told them if they refused to remove the fee, I would move out right then and there. She said, OK - do you want to pay your last bill? WOW! I wasn't worth keeping for $15? I moved everything out and when I returned to the office to confirm I had cleared everything out, I noticed another worker going through a stack of unsealed envelops and placing calls on speakerphone but then hanging up after the 1st ring. Maybe I'm paranoid, but I wondered if anyone assuming they are on autopay ever end up losing their stored belongings to auctions and come back to huge unpaid bills with multiple late fees, maybe even attorney fees. That thought really bothers me. I'm just glad I was a little more proactive than most people would be. I hope your experience here is not like mine or worse. read more

I've been a client of Security Public Storage for years and have rented both storage units and every type of truck U-haul offers. These folks are the best in the valley and alway provide great customer service! Furniture Medic of the Desert loves them! read more

Still the best storage facility and staff that we've encountered! Keeps us updated when they will be closed for holidays and maintenance, just can't get any better than that! Friendly, accommodating, and gives us peace of mind . . . . Thanks read more

They were very professional and respectful. I had many questions and they answered all of them. I was there to rent a Uhaul truck. They was helpful on helping chose the right truck to get at a reasonable price. I would go back again because I felt welcome. I'd rate 5 read more

I have a storage unit here - the place is always clean and well kept. I have also rented a truck, and everything went very smoothly. The staff are wonderful - very helpful. read more

I vacated a storage unit in Feb. 2016. A refund was due, but as it turned out, there was an issue over the amount of the refund. Alan, the manager at the facility, bent over backwards to see that I was a happy and satisfied customer. With Alan's assistance, the issue of the refund was settled properly, and I would be pleased to give Security Storage my business in the future. The store room itself was very clean and secure. read more

Security public storage has had my belongings for over 3 yrs. now and never once have I doubted the safety of my items. Thank you for taking good care of my things. read more

My husband and I just rented a storage unit here today. I spoke with Jaclyn last week and she was very helpful in helping me figure out exactly what we need and what they had available. When we came in today to rent the unit and fill out paperwork we were helped by Alex. He was very friendly and very efficient at what he does. It is very nice to come across people like Alex who know what they are doing and do it with a smile. Thanks Alex! read more

I will say, I thought all storage facilities were the same but man was I wrong. This place is like the Hampton Inn of storage facilities, very clean, safe, and last but not least fun. You won't be disappointed if you choose to store here. Oh and they have fee candy and coffe in the office too so that in itself pretty much sold me lol. read more

I moved back to the desert a couple of months ago from LA. I called a ton of other places to see what prices were what was available...the works. I met with a ton of other places...but non as nice as Security Public Storage. I've worked in Marketing and Customer Service for years, and this place has the most knowledgeable staff as well as nicest personalities. Everyone is greeted with a smile, and there are really no issues. If you have a questions about the unit, they will give you the answer. If they don't know, they will find out. Though my storage unit is filled while I wait for my condo to finish, I'm thinking I will get another small unit after I move to store random stuff. I recommend Security Public Storage to anyone looking for reasonable prices and amazing staff. 5 stars in my book. read more

The people at security public storage are so friendly and offer amazing customer service. I also feel like all my belongings are so safe and they are so accommodating to all my needs! You should definitely use them. Great deals great customer service and awesome facilities! read more

I rented a storage unit for a couple of months between moves. Robert and the entire staff were very helpful all along the process. I have no complaints and only gratitude. read more

It is pretty much safe they will taking care of it. The staffs were very friendly. I love it!

I hate moving! The staff here was excellent. I changed trucks 2 times because I was unsure of the size I needed. The two employees I delt with were wonderful. I'll try to update this post if I remember their names. read more

Alan and Jaclyn are super awesome, super nice, super helpful in helping me! I will def use them again in the future!

I had the worst experience with this place!! They charged me for the original use of truck but then I had 3 more transaction come out 3 days later for $105, $47 and $47. I called them and David told me he couldn't do anything about it. I called corporate and finally called WF my bank,. We put a claim on the transactions so I thought was done. That Sat I get a notification on my phone that I have a truck out and if I don't bring it in they will have to take action with police. I called and they said there computer was out but now they found truck. I told them how unhappy I was a about the other transactions. I thought I had blocked them from using my card again, but this morning, Tuesday I woke up to another transaction for $58. I had to make another claim with bank and cancel card and get a new one which is always a hassle! I called corporate again and she said this is your finally payment, I screamed WHAT, you already got the original 68$ on the 26th. It's been taken out of my acct. She kept insisting in was on hold. The whole thing was such a mess and so stressful. I am busy with move and work and don't have time to spend getting this straighten out. I would never use Uhaul again at least in this Palm Desert, Riverside area. Terrible experience!! read more

Great place to rent a uhaul, polite and fast. Friendly and have a ton of options. Not too expensive and gave me a free gift

I am writing this review only because this facility continues to misrepresent the security it provides to it's customers. READ CAREFULLY THIS REVIEW IN ORDER TO PREVENT WHAT HAPPENED TO US AT Security Public Storage FROM HAPPENING TO YOU. We had been renting at this location for about two years off and on and earlier this year we rented another cold storage 10'x20' three doors down the hall from our other unit. Within three months the unit was broken into and the break in was not discovered by a staff member until over a week later. The intruder climbed up and over the door and unscrewed the lock from inside the unit opened the door and walked out with over $12K worth of guitars and other valuables, including personal family mementos. If you can believe it, the intruder's personal items were found in the unit indicating they most likely occupied the unit up to seven days prior to the discovery of the break. (By the way the facility states in it's contract fine print that units can not contain property value greater than $5K without the facility owner's written permission. Conveniently no one ever brought this up as an important point in the contract to be initialed by the new renter.) Actually, I spoke with a senior staff member about the break in and I was informed that even though we were assured the facility had a 100% break-in free safety record when we first began renting with SPS, the facility had been broken into repeatedly starting a few months before our break in. I asked why the tenants were not informed about this "recent spat" (it wasn't recent or a spat) of break ins and I was informed by the staff member that "it was not their call to make." The same day I was notified of the break-in I contacted Palm Desert Police and met them at the site of our breached unit to file a police report. Clearly contradicting the facility's claims the officer informed me that facility has had numerous break-ins - in fact there were twenty two reported break-ins in the five months prior to our break-in. They are all in public record at the sheriff's office. The officer candidly said to me that he would never store store any of his belongings at this facility, or for that matter, any other public storage facility. The same day we were waiting for the officer to arrive SPS facility members arrived at our unit and "secured"our unit by replacing the breached lock with the exact same lock that was easily removed during the break in. When we observed this in person we vacated the unit the same day! We are currently exploring legal options against SPS because of their fraudulent misrepresentation of their facility's security. In the meantime we discovered that the facility did not have real time individual unit alarms. Our unit was broken into and only discovered breached by an employee walking by more than a week after the break in! Also, the numerous cameras on the property actually do not work well, the critical ones to our unit surrounding the T building actually had very poor resolution and did not have even a single recording of our units breach, or the fact that an individual potentially reentered the property repeatedly over a seven day period! By the way the contract the facility has all tenants sign explicitly state in the fine print that "Security devices installed at the property are deemed to be solely for the protection and convenience of the Owner." And you probably thought, as I did, and as their promotional information claims, that the cameras are there to protect our units from theft. And by the way, we discovered an access point on the property where a potential intruder can easily enter the property. The staff was aware of it at the time of our break in and nothing was done about it at the time. Without getting into numerous other findings, the bottom line is SPS is not a safe place for you to store your belongings and the their promotions wholly and knowingly misrepresent how secure their facility is. Don't believe it. I like Jaclyn and the staff at SPS. They are all dedicated employees and really good people, but they are clearly employed by an unscrupulous owner. read more

My review is for my experience with the U-Haul rental division of Security Public Storage. From the initial phone contact to my visit to pick up the rental, top notch. I received very professional and personal service. Specifically I would like to thank Robert. He was very diligent and respectful and took the necessary steps to ensure a smooth rental process. Everything went as planned and the quote was right on target. Thank you Security Public Storage, Palm Desert. Your personalized customer services was very much appreciated. read more

I have found that this storage company has wonderful customer service, very clean units, and have been extremely helpful fulfilling my unique storage needs. read more

I have had a storage unit at this facility since August. I absolutely recommend this place to anyone who is in need of self storage. Brenda, the on-site manager, is amazing!! All of the staff is very knowledgable of the business and also does U-Haul, which they are very good at also!!! Thx Brenda and staff!! read more

I used a U-Haul truck to move from a storage facility down the street to this location. It worked fine for me. When I arrived at the storage facility they were expecting me and had everything all set up. I was able to transfer the contents of 3 other storage bins into one space at Security Public Storage. I'm saving money each month now. Still have too much "STUFF" I never use or look at. My new goal is to condense again into a smaller space. SPS has a good variety of different size storage units. read more

What a great storage facility! It is very clean with good lighting. Easily accessible and freeway close. The staff is friendly, knowlegeable and always helpful. Go check them out! read more

First time I've used a storage in years...dreaded it, but this place made it a breeze. Very friendly, helpful employees..actually I think owners. I requested a unit close to the front so I wouldn't have to walk so far - no problem. Couldn't be more accommodating. A special was running to boot and I got a great discount. I fully recommend it if you have to use a storage facility. read more

They were very nice and honest (which is unusual in the storage business). I would have given them a fifth star, but my van was covered in several centimeters of dust when I opened the door. Okay, it's in a desert, so that can be expected. I was a tad disappointed, though. Very pleased overall! read more

We had to move very short notice from Anaheim to the Coachella valley and had 2 days to find an affordable storage since we didn't know how long it would take us to find a home in the valley. I called plenty of places in order to compare the prices of a 10x10 and this place turned out to be the best offer with a discount for the first two months at that time. Once we arrived to the place with our moving truck we found out there was a different size a available( can't remember but either a 6x19 or 8x16) with a discount for 4 months and cheaper than the 10x10 we were looking for. So of course they showed it to us first. The space was very long and high so we went ahead and rented that space, unpacked right after we signed and got our code. Everything fit perfectly! It was such a great deal and the place was very clean, other than being dusty but what can you expect in the desert with constant dust storms! We only used it for about 1.5 months and it was so simple to cancel our space too, helped us out a lot with our stressful last minute move. read more

Matt, supposed business owner, I find your 3/31response to my previous post comical, because I asked Jaclyn, the supposed Manager, for the name of the owner, and she did not give me your name, but rather Ben Isler, and ironically Jaclyn did not have a contact number for him. So you saying on your post that you are the business owner is either not true, or Jaclyn was lying to me, either way it's not professional or appropriate. Also in your post you said that the staff discovered our unit had been broken into on their regular walk arounds, which is not true either, we were never notified of a breakin by the staff, not by a walk around or an alarm going off in our unit, I notified them. When I asked Jaclyn why an alarm had not gone off in our unit, which there should have been, Jaclyn said there was probably a technical issue, which just happens from time to time. My husband and I went to our storage unit 3/16 to put some chairs in it, and discovered our lock was gone, and half of our belongings were stolen, that's how we discovered it. So although your walk around statement sounds wonderful, in our case is not true at all. Now maybe the other 6 or 7 breakins you had in February were discovered that way, I doubt it, but ours was not. You should not be claiming you are the business owner if you are not, and you should not lie about how we discovered our unit had been broken into. By the way, Jaclyn said the surveillance tapes should be reviewed in a couple of weeks, and its been longer than that now, and I have not heard one word from her or the office. What is the status of that? read more

Security Public Storage is a very friendly place to store your furniture and other objects that you just have to save. Alex and Andrew were the best. read more

What can i say other than they meet my standards really swell people, super clean facility and the new renovation looks fantastic. Thank you public storage! read more

Very Convenient! Right off of I-10 at Washington. The inside space being rented has easy access making it very convenient to check on items being stored. I have also used the U-Haul trucks available at this location, making it handy for all your moving needs as well. The staff is helpful, professional and very accommodating to your needs. I give it an A+. The only suggestion I have is possibly giving a discount to long term renters. read more

Easy to access, clean place, and the people rock! They are always courteous and helpful.. even when you do something like lose your phone inside while rearranging your unit.. :) read more

This is my second time around renting at Security Public Storage and my first time renting from their U-Haul franchise. I came back because I was pleased with the location, the hours, the customer service and the ease of getting in and out of the storage itself. Nothing has changed, except perhaps the customer service is even better. The staff spent the time needed to make sure I had the correct sized trailer for my rental and made sure I was out the door in time to get on the road to my destination. Both the storage and U-Haul aspects of Security are great and I would highly recommend them to anyone looking for a smooth moving experience. read more

Other members of my family, as well as I, have had units here since 2002. I personally have been a customer since 2005. There was a change in management last year and this new team is great. Very helpful and very efficient.. As I have a seasonal business, and also have had rental units, I have had up to 5 units going at one time. So while I have checked out the competition, this place offers easy access to the storage units, a great management team, and price performance that keeps me coming back. read more

Security Public Storage in Palm Desert, Ca is the best one in the desert! Clean, great staff and I always feel safe there. I looked at many before finding this one. Highly recommended!!! read more

The staff is always friendly and knowledgable. We appreciate how clean the storage area is and the air conditioning really works. This is important when you are searching through your storage and it's 110 degrees outside! We would highly recommend this business. read more

This storage facility is the cleanest and has the best management service of any business in town. The people in the office are very friendly and if you have any questions just call Robert and he will answer your questions and he is a very fair and honest man. Would not use another facility as long as this one has a vacancy. read more

I just started renting from Security Public Storage. They have been very helpful, courteous and kind. I am most impressed with how clean and safe the facilities are. I have a lot of confidence that my possessions are protected and uninfested. This facility and it's staff have given me a lot of peace of mind. read more

Very good facility, air conditioned units available. Friendly staff, very helpful and good attention to detail. Customer service oriented.