I'm working on a closing with their Leawood office. I left 3 messages to someone in that office but no returned phone call! I understand that things can be hectic from time to time. But my experience with them so far is the worst among all closings I have had in real estate business! read more

If ever you have need to use a title company in the Kansas City area DO NOT use Secured Title! I am writing this review in the hope that it will save others from what we experienced. When people go into a closing they expect the closing agent to follow standard best practices. They are not expecting to have to bring a lawyer with them or to have to be on guard in any way. They expect to be able to trust the closing agent to act impartially in the best interest of both buyer and seller. On September 29, 2017, members of my family went into Secured Title's Lee's Summit office for what they thought would be that kind of experience. Instead, Stacey Evans, the escrow closing agent, put before two inexperienced members of my family an Authorization for the Disbursement of Proceeds (I believe that is the formal name of the document) which gave Secured Title permission to RELEASE THE FUNDS TO THE BUYER IN THE FORM OF LIVE CHECKS (i.e. UNSECURED FUNDS) TO BE MAILED OUT AT THE BUYER'S DISCRETION! Yes, you read this correctly. My family members were completely inexperienced in this matter and had no idea how things should have been handled nor were they alerted ahead of time that such an irregularity was being proposed. I do not know if this action on the part of Stacey Evans, the escrow closing agent, was done out of innocent ignorance and inexperience or in collusion with the buyer. Standard best practice is for a title company to explain all disbursement options to the seller, one of which is to offer to wire transfer the funds into the account(s) of the seller. I have bought and sold several homes in my adult life and never have I ever even heard of funds being given to the buyer. Even though this was a refinance/purchase from a trust, the key issue is the gross negligence, at best, or collusion, at worst, in the disbursement of funds. The trustees had every right to assume all options would be laid before them and explained AHEAD OF TIME so that a decision could be made in fairness to all beneficiaries. When a family member contacted the Lee's Summit office to protest this irregularity, he was told that every single manager in the office, from the president down to Stacey's immediate supervisor, was out of town and wouldn't be back until October 4, 2017. This is NOT the kind of company with which I want to do business ever again. EVER! I STRONGLY RECOMMEND THAT YOU AND YOUR FAMILY AND FRIENDS NEVER TRUST OR USE SECURED TITLE OF KANSAS CITY, at least not their Lee's Summit branch. read more