1. Secured Auto Glass

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Las Vegas, NV

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Secured Auto Glass

4.7 (138 reviews)
Closed • 8:00 am - 2:30 pm

Services - Secured Auto Glass

Auto mirror repair

Auto mirror replacement

Auto window repair

Secured Auto Glass Photos

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6 years ago

Worst customer service. The old guy could not help and was very rude. Stay clear and save your money.

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Ask the Community - Secured Auto Glass

Review Highlights - Secured Auto Glass

“Ash simply explained what happened and how he had "done right by us" in taking a considerable loss on our job.”

Mentioned in 52 reviews

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Safelite

Safelite

(226 reviews)

Sunrise

One of the joys of driving here is the joy of having to replace your windshield on a more frequent…read morebasis than when driving in other urban or suburban areas due to construction general crap on the highways and the heat. Well it was my turn. Noticed a large crack in my windshield on Saturday when I pulled out of the garage . Never knew that something hit my windshield and I could not find a ding that would have led to the crack. Did some research found a few companies that had decent prices , but the more I thought about it, I wanted to go with a name brand company in case the calibration of the windshield features went wonky. So I chose safelite. Unfortunately most Nevada insurance carriers do not have broken glass coverage that doesn't require having to use your deductible .and also unfortunately I have a $1000.00 deductible. So there went my sushi budget for awhile. I guess without the insurance the bill would have been $1600ish ... way more than the local shops... but anyway I stuck with safelite. Fast forward to today, arranged cars and centered my car in the garage so they could have plenty of room to work. Appointment was from 8:00-12:00 (estimated) and of course the tech showed up around 12:10. Told me he couldn't work in the garage so we pulled the car out on the street. 2 hours later , great new windshield, no mess in the garage,car was clean. Didn't try and upsell wiper blades or rainex. Guess I would have given them five stars if they were there early and/or told me a better ETA . Can't complain about the cost to the tech of course , but all in all a good job .

I just wanted to leave an update on Safelite's negligent employee that damaged my vehicle while…read morerepairing my window. They ordered one of the parts damaged and dropped it off, I refused to allow them to install it because I won't let them touch my vehicle again at Safelite. Furthermore, they didn't order the part that the negligent safelite employee smeared glue all over. Both pieces looked brand new before they touched my car, but now they do not. Now, they've closed out my claim for the damages and are ignoring my emails. The location on Cheyenne is terrible. ...Also I'm forced to pay out-of-pocket once more to sunproof my window because of the poor and shoddy workmanship of the Safelite employee. They turned a very bad experience of my car, getting broken into into an even worse experience when it was supposed to be getting repaired.

Pacific Audio & Tinting - Etched glass

Pacific Audio & Tinting

(2 reviews)

DO NOT go to this place. I don't know where to begin. Took our brand new van there to get tinted…read moreon the day I made the appointment, which was 4/13. I come in at around noon and the employee didn't even know my van was awaiting work. No big deal, right? I come back after work, around 4:30pm. The same guy is sitting outside. He gets up and says, "I'm glad you're here, I've been waiting to close up and go home". They close well after that. Anyways, I see my van and I start looking it over. I notice that the driver's side weather seal at the top of the window is folded up. I ask him about it and he says, "Oh that's an old seal, man. It caused me to retint this one window 3 times." I informed him the van was brand new and he comes back to me with the smart comment, "Oh, so you just bought it yesterday?" I asked for the manager and he wasn't there. Apparently missing. I open the driver's door. There are HOLES in the upper trim of the inner door panel. Again, asking him about the damage. Of course, he says, "Oh, that was there before I started." I open the passenger door. Same damage in the same relative spot on the passenger door. Same response that "it was there..." According to the Honda dealer, total damage to replace both door panels and weather strip is over $1,200 with labor. The tint quality itself was horrible. Dog hair was underneath the tint in numerous spots. They have dogs roaming around the premises; not sure how they get away with that; specially on base. Nowhere near a "service dog". Other areas of the tint was melted, creased and even wasn't cut correctly, causing gaps between the tint itself and the window frame. The job was for a complete tint, to include clear tint installed on the front windshield. The front windshield was never done and two small side windows weren't either. When asked about it, the employee's response was, "the work order didn't specify the small side windows and we don't have the clear for the front window. I don't know why my manager keeps scheduling people for it." After leaving that night, I called their HQ location in El Paso, TX. I was given an email and was assured a prompt response; I emailed them that night. As of this day, 5/10/17, I have yet to receive a phone call or e-mail from the company's corporate location. The following week, the manager of this location, Chris, reappeared and wanted me to bring the van back over for him to look at. Of course, the damage to the doors is now a "he said/she said" type situation. I noted that nowhere on their work order stated damage to my vehicle. (Again, van was brand new with under 4,000 miles on it). Chris says he can't afford to replace the parts and he wants me to let his "custom fabricator" reupholster the upper door panel. I said absolutely not, and that I would like it how I dropped it off. After some back and forth with AAFES, it was communicated to me that the panels were to be replaced. Great. He asked to make an appointment for the tint to be redone and that he was personally going to do it. Great. I made it for the following week. That time comes and begins working on the car around noon. He calls me about 2 hours later. Says there is too much debris floating around in the air and that he needs to clean the bay before he can proceed. Okay, no big deal. He states he would call me the next day to make another appointment. Next day came and went with no phone call. Next week came and he finally calls saying, "the reason why I didn't make an appointment for you yet is because I'm waiting for fabric to come to repair your door panel." Wait. You just told me last week you were going to replace the panels. I've completely cut communications with this place now. I've since filed breach of sales contract with my credit card company and am considering Small Claims court for repayment of damages to my car. I've also filed a Better Business Bureau complaint. Trust me, take your car elsewhere. For those that work/live on base, it's not worth the convenience factor.

Beware of crappy overpriced hack job service!! I have several issues since having my windows tinted…read morehere, first off This shop is very shady, they request you pay the full amount up front upon appointment, I had my vehicles tinted with the removal of old tint which was quoted at $374.00 which is a very steep price. I decided to try their service since the shop was located close to my workplace. The worksmanship of their tinting is extremely poor. A five year old could tint better. I spent several hours cleaning my interior since fluid and dirt were left all over the place during installation ruining my leather seats. I found flaws on every window, tint cut too short all over the place. Total hack job!! Jagged edges cut, dirt, dog hair and old glue left under tint. They etched the outside of my windows when cutting out the tint and also cut my weather stripping in several places. When I asked for a refund they refused and said I signed a contract and could not be refunded. AAFES should be ashamed having this place operate under them. I will not let them redo the tint because I am not confident in their work. So now I have to get legal involved to receive my money back. Do not use the service this place provides unless you want to get a hack job like I did. Shop needs blacklisted.

Secured Auto Glass - autoglass - Updated October 2026

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