This boutique hotel was amazing. Great location right on the beach. The rooms were bright and clean…read moreand you felt like you were in a world of your own. I love that you had your own daybed right on the beach. The staff was so helpful and accommodating. The restaurants were great. The spa was great. Definitely worth it to get a massage or hydrotherapy. Hopefully will be back someday.

The service is unmatched. Everyone so kind & attentive. Hotel is clean, beautiful & really…read morepeaceful. Wonderful experience!

Wow this place was underwhelming. There is NO WAY they can claim to be a 5-star, AAA four diamond…read moreluxury resort. That is the biggest lie. Having stayed at wonderful Hyatt properties, I expected more from this place but it under-delivered in every way. I've never been so disappointed in my vacationing experience. Barely anyone can communicate; the English across the staff at the resort was terrible. The food was AWFUL. Truly never been so disgusted by food in my travels. It is edible, but terrible quality and just doesn't taste good at all. The drinks aren't any good either. The setting is nice as far as the beach and jungle. The beach is rocky so not great for playing in the water but the palm trees and rocks lining the coast are pretty. But the overall experience leaves SO MUCH to be desired. If you want a cheap experience in Mexico I guess this is the place. But if you're looking for good food and drinks or top tier service, you must go elsewhere. We tried Seaside Grill (gross), Himitsu (worst hibachi we've tasted), Bordeaux (really bad), World Cafe (some decent offerings in the buffet but overall poor quality), Portofino (not good), and El Patio (best option but it's Mexican food so it should be great and it was so subpar). The drinks from the bars are so lackluster. Even the ice cream at the resort is terrible!! We had it in town and it was awesome. We went into town to have a really nice meal at ARCA and wow, Mexico does have fantastic food and drinks, they just cannot possibly be found at this resort. Taxis anywhere from the resort are highway robbery. We paid through the nose to taxi to this restaurant and explore a different part of town but it was worth it to have a meal outside of the resort. They didn't clean our room for three days because some obscure button was pressed that we didn't know about. We tried to get them to clean it but seriously no one knows English... when we finally flagged down a housekeeper after calling the front desk for days to clean our room, she showed the button was pressed (never told about this, no clue it existed) and just laughed at us and left the room. We booked excursions through the resort through Amstar and each one had its downside. One tour was supposed to include a restaurant lunch but didn't without a word about it. One, we were picked up first before picking up three more hotels in the opposite direction of our tour destination only to pass by our hotel after we'd been in the van for an hour and a half, just getting started on the road towards our actual tour. Photographers roam the resort to take photos of you. They offer "free photo shoots." They give you a QR code to access your photos. Can't even buy them online. You have to go into their photo shop to buy them before you leave so they can upsell you. No telling how expensive they are. Would like just one or two but won't get them now that we left because we can't purchase them online. Honestly, our experience here gave us a bad view of vacationing in Mexico. Would never recommend it. The review wouldn't be so harsh if they didn't call themselves a 5-star AAA four diamond resort. Never heard such a bold faced lie.

Raccoon ran rampant around that place. Our room which was a swim up room had so many bugs in it…read more When we want to seaside grill there were roaches on the table one on the butter knife and one next to the plate on the other side of the table. We ended up switching hotels. Please don't stay here. They need a massive overhaul of the whole place. My cousins room was around the corner from my room in the wooded area. I didn't feel safe walking back there. I thought she was playing with me when she said she was in the woods. I was scared it may have been raccoons in the woods but there was definite something outside their room. I quickly moved them to my room until we could get another room for the night. On our way to the other room we encountered several raccoons and cats eating out of the uncovered trash cans. We hadn't ate the whole day ended up at the French restaurant which was decent but we were all reluctant to eat after the roaches in the other restaurant. The other room was better but they charged us extra for that room for the one night. We quickly checked out the next day. Breakfast was lacking breakfast food it was more of cold cuts and danishes. Too much money spent for mediocrity.

Suenos has much to offer in that it is situated quite strategically in Tulum....far enough away…read morefrom louder clubbing venues but sufficiently close to the restaurant scene. It is on the beach, and you get a small complimentary breakfast each morning. There a couple (mostly friendly) dogs on the property, in addition to a couple birds that frequent the dining tables. As for the humans, the staff is happy to cater to any requests and willing to help with general topics that come up during your stay. You can also use complimentary sunscreen at the check-in area. The only reason I'd knock it a star is that I think the staff could be more helpful when it comes to very basic questions about Tulum. For example, getting around the city via taxi requires some negotiation and predetermined knowledge about the way taxi drivers rip off tourists. There is also a colectivo available. However, when we inquired about this, the staff claimed ignorance and did not give us this information (kickbacks are common in Tulum...be ready to protect yourself against scams).

This resort was amazing! All of the staff was so friendly and accommodating. The service for food…read moreand drinks was always quick and everything tasted amazing. I stayed here in November and would definitely stay here again on future trips to Tulum. The beach and lounge chairs/cabanas were perfect as well!!

The food here is TRASH!!! First of all the staff are very sweet loved them all especially Vincente…read more He was awesome. But secondly they gave us a menu at each meal no matter the time, and over half the stuff on the menu they didn't have. For breakfast they had no breakfast meat. No bacon, no chorizo (shocking in Mexico), nothing. But they had turkey ham but inside an omelet. That's it! Wtf?! Like really?! They advertise multiple restaurants but they only have one. One. One, one effing dining room. Most staff don't speak English so if you need extras like pepper and salt you won't get it. Ketchup? Forget about it. Ice? Yea right! We had to literally walk over to the kitchen and say HEY! Sir! Can I have some ICE! Damn! Steak automatically comes with brown gravy. Oh and don't let me get started on the dessert. Carrot cake had no carrot in it what so ever! did not have any ACTUAL carrot flavoring in it at all! Seriously. I couldn't place the flavoring. The brownie cake or pie or whatever it was tasted like it was a "just add water" And poof! A dessert. The taste was so off putting it was far from edible. Man. The mousse cake tasted like some type of weird jelly? I couldn't really place what it was. Steak was rough and tough. Couldn't even cut it with a knife. And to top it all off. The bartender at the pool bar had the AUDACITY to tap on the tip jar with a spoon. So. are tips required? At an all inclusive resort? I'm just asking cause sir. What the entire fuck! I ended up throwing like $20 worth of ones in the jar cause we had a party of 12. But this resort needs new chefs. Immediately. I WILL NOT RETURN. No entertainment here, the island literally has nothing. No beach. No night life. Nothing. Glad I was only here for 3 days. Smh. Oh! The coffee? Fantastic! That is all!

I am guessing who are those people who writes the positive reviews for this place? Are they friends…read moreand family of the owners? For $2000 canadian we've got: a room that smells like a sewage, no beech towels, breakfast of horrible quality (after this experience, Cuban food would be like the one from the 5-star restaurant), NO BEACH, outdated shower with moldy floor. This is all our dissapointment in one statement. And it is only the 1st day. DO NOT BELIEVE THE DESCRIPTION OF THIS HOTEL ON THE INTERNET: no buffet, minimal juices, and they are not fresh. In addition, we went here to celebrate Christmas. Guess what? THE DO NOT OFFER A CHRISTMAS DINNER!

DO NOT STAY HERE!!! My friend and I recently stayed at this hotel for 3 nights and had the worst…read moreexperience here. Do not let the pictures of this hotel fool you. This hotel is completely run down. You can tell the hotel has not had any maintenance or renovations in several years. Our first day walking into our room we were shocked at how awful the room was. The curtains were old, dirty and dusty. The door to the outside area with the hammock did not work. You litterally had to push the door upwards in order to slide it over. This door also didn't fully close so you had the outside heatness and humidity come into the room. When this was brought to the attention of the hotel staff front desk, they stated maintenance would arrive the next day to fix the issue. The door was never fixed and I highly doubt maintenance even came to try and fix the door while we were out on a tour. The hotel room floor was disgusting. It was peeling off, dirty, and covered in white spots. Watch out this hotel does not have fresh water!! They do not state this anywhere on their website when booking!! The water you shower with and wash your hands is all salt water!! The bathroom sink faucet was coming off it's attachment. The shower area has minimal lighting so it's difficult to see anything if you shower in the evening or night. The bathroom mirror was all messed up as you can see in my pictures. The second night at the hotel, the electricity and water was out the entire night! We received no information from the hotel staff about what was going on. Because the electricity was out the ac was not working and the room was literally a sauna. We couldn't flush the toilet or wash our hands because there was no water at all. My friend and i were unable to sleep the entire night. In the morning I brought up the issue to the receptionist and he acted like he had no idea what had happened. Really? So no one in the hotel let him know what happened? No other hotel guests complained? They didn't even apologize for the occurrence or offer like a complimentary meal. Again, do not stay here!!! The hotel looked like it was barely hanging on and staff didn't know what they were doing. The owner should be embarrassed and ashamed for keeping this hotel open in such a bad state! They also need to update their pictures of how the hotel really looks like now, a busted motel! We will never be back at this hotel again, such a horrible experience. Yes the location was great because it was close to everything, but it was not worth it!

Beautiful property but horrible experience. To begin with, security guard carries a weapon, which…read moreshould have been the first red flag. We also noticed our bathroom window did not close properly. The latch seemed to be broken and would not close as much as we tried. This did make us nervous as any drunk person could easily come in through our bathroom window. Late at night we heard the screams of a woman. She was screaming along with yelling "help me!". We went out to see but could not figure out where the screams were coming from. An hour later the crying began again. When we peaked out the window, this time all we saw was the marina soldiers. Another hour later, we heard the screaming again. This time we called the front desk to ask what was going on. Front desk of course stated everything was under control and it was only a trespasser. Keep in mind the screaming was off and on for about 3 hours. The next morning we found blood on the floor.

Absolutely loved this place! Everything about it was perfect- only things were the beach had a lot…read moreof seaweed (not their fault though and they had guys shoveling it as much possible) and their bikes were pretty old (we broke two of them but they replaced them I believe). The staff exceeded my expectations and helped SO much with restaurant reservations, taxis, things to do, etc. (shouts out to beatriz and Joel!!) our room was exceptionally clean and stayed that way! Nothing was stolen or broken and the staff put together a nice surprise for my boyfriends birthday :) the food every morning was complimentary and very good at that, the waiters were even better and easily the sweetest people I have ever met! HIGHLY recommend to anyone wanting a minimal stay with a great view and staff that'll become like family !!

I don't think we could have picked a better place to spend our honeymoon!…read more I booked with Kasa mainly because of how beautiful the hotel looked in photos, but also because of all the great reviews. We stayed in one of the penthouse suites, and it was an absolute dream. I HIGHLY recommend booking through the hotel's website, as you'll get a lot of free perks that way. Free breakfast, free tequila, welcome cocktails, and a possible room upgrade if you booked one of the standard rooms. Our suite was lovely, but the best part is the private rooftop with your own pool.... It was the perfect place to wind down after a long day! There's also a pool in the center of the hotel, with a swim up bar. Their restaurant, Kocina, was fantastic. We went here almost every morning for breakfast and had a few dinners here as well. They will also bring your food to your room if you prefer, which was a great perk. The staff were incredible and helped us with everything we needed. We booked an excursion and our covid tests through the hotel, and they always kept great communication. The hotel used Whatsapp to text us, which I LOVED.... It was so easy to simply send a text rather than to call or walk down to the front desk. The location is nice, too. It is in a quiet area next to other boutique hotels and was a 30 minute walk to the main part of town. They also offered a free shuttle to take you to the beach. If you're thinking about staying in Tulum, I would definitely check out Kasa. It was amazing and made our time here even better with their hospitality

Such a pleasant stay at the Kasa Hotel Parata! While in Tulum, Mexico, for a week, I stay in this…read morehotel, and there were no regrets. I felt extremely safe; the hotel staff was accommodating, and the convenient location made it easily accessible from the nearby beaches, downtown, and shops.

Stopped by to have lunch by the Caribbean Sea and had pleasant service and attentiveness. The…read morepeople of Tulum overall have been nothing but kind and respectful. See photos of food and video attached to this review. What an extraordinary time I had, and you should too.

I had a massage at this hotel. The lady recommended I remove my necklaces n I took them off and set…read morethem right next to my head. When I woke up they had been moved and I was so relaxed I paid & left. I remembered that night & went back first thing in the morning. The lady claimed I only had one necklace, and was lying saying I put them in the bin & she found one in there. They said they would send me the video footage on Monday & now are unreachable. SKETCHY SPOT W/UNTRUSTWORTHY STAFF. STAY AWAY!!

While visiting Playa del Carmen, we decided to make a 2-night side trip to nearby Tulum and were…read morestunned by how expensive hotels were in the area. I did some searching on a travel app and up popped La Conchita at a very reasonable price. And while the reviews were great, I still wasn't sure what to expect since this place was 1/3 the price of other nearby hotels. Well, all I can say is: wow. This adorable, hyperlocal little mini resort is everything we were looking for. It features a cluster of grass-roofed cabanas surrounding a lush, tropical courtyard filled with white Caribbean sand. Every room has an outdoor seating area (some larger than others) so you can enjoy the ocean - which is only steps away as La Conchita is located right on the beach. It was so amazing to be lulled asleep every night by the loud, crashing waves. The property is no frills - there's no on-site spa, bar, or restaurant. But there's a beach club literally right next door which you can order from while enjoying La Conchita's private (and complimentary to guests) palapas and beach mattresses. There are also massages available in the beach area for a reasonable price - we saw many people partaking of them while we were there. Our room itself was big, bright, and comfortable. The bed was luxurious, the bathroom small-but-clean; and the room contained all the basic amenities we could need for our short visit: a small fridge to keep the beers cold, and a Nespresso machine for morning coffee. Our unit (#5) faced the beach directly, and we spent lots of time on our patio, watching the waves crash and the palm trees blow in the breeze. There are also several restaurants and bars lining the street, all within walking distance. Our favorite was Potheads, and elevated coffee shop with delicious food (and espresso, of course). We also dined at the tapas bar next door and it was delicious. They also offer a 10% discount to La Conchita guests for breakfast and dinner. When we left La Conchita we both agreed we can't wait to go back here on our next trip to the area!