Casa de los Sueños (House of Dreams): Must book if you are looking for a reasonable boutique hotel!…read moreIt is located next to a private residence and also the 5-star Impressions Hotel (Hyatt). Once you stay here, you have options to rent bicycles (complimentary) and golf carts from here. I highly recommend getting one of the golf carts from here, as they book out fast. Otherwise, you will have to go downtown to rent them for an hourly rate or daily fee. The hotel has a relationship with Kin Ha beachfront restaurant, which is below the hotel. It is not connected, so you must travel down the stairs and cross the side road to enter the Kin Ha beachfront restaurant for complimentary breakfast (any entree with one simple coffee or juice). You can also lay out at their beach club, which has complimentary kayaking, snorkeling, and paddleboarding (tipping recommended). The rooms are grand and colorful. The pool and ocean views are amazing. There are 13 rooms in this boutique hotel. I was advised that the best rooms here are Grace, Love, and Serenity. You must notify the front desk if you want your room cleaned. Otherwise, you can request items/amenities (even a beach towel) from the front desk. Some other things to note here are the laundry room and jewelry/hat store. The options are a bit limited compared to downtown. Why Casa de los Sueños? This isn't just a place to sleep--it's an integral part of the island (Isla Mujeres) experience. There is someone always to greet you in the lobby. I felt safe throughout my stay here.

I came here during covid just to get away and I enjoyed every second of my stay!!! I loved the…read moreviews, my room, the food was very delicious and the location was excellent! I'm actually thinking about going again.

Hotel La Joya is absolutely perfect!!!…read more Location - it's off the beaten track and not located in the Playa Norte strip area, but that makes it so much more special in my opinion. Taxi rides from the center were 78pesos each way. Rooms - we stayed in room #1 which I picked specifically after viewing all the rooms on their website. Our room featured a private balcony and view of the whole property. The wifi signal wasn't always strong in the room, but who needs internet 24/7 on vacation!! Grounds - the grounds were beautiful. Everything from the pool, sun deck, private beach cove were everything I could ever hoped for! Staff - super awesome and willing to accommodate our requests. Our first night we were too tired to venture out and find food so we ate at the hotel. The chef brought our dinner to our hotel balcony which made it that much more special. Every night they made sure we had what we needed, more wine glasses, wine opener etc (we kept bringing back bottles each night lol). They were more than happy to call us taxis when we needed them at specific times. Prices - at $100 a night it's more than affordable!!! We are already planning our next trip back, that's how much we loved this hotel and the island on the whole!!!

Took a ferry to the island for the weekend! Truly one amazingly beautiful island! Place is clean…read moreand close enough to everything. Seribe was amazing love how hospitable the place is. I love the rustic decor along with the hammock's they have. Were definitely coming back. Price wasn't bad either. Highly recommend.

Maybe before the Covid days this place was good. But not now, we arrived Wednesday and the gated…read moreentrance is very run down and old. You wouldn't think it is a resort looking at it from the outside. Okay well I was still wing a little optimistic about the place. We arrived and it is is all open. Nothing glamorous about the entrance. There is one check in desk with one person. The wait was long to get checked in and to our room. It is old you can tell but for me that's not too important as long as the customer service is on point. We got shown to our room and the room was so refreshing it was cold and clean. The mini bar was all inclusive big plus. We got the room facing the pool. Very nice view the pool is pretty big. Not so new but still nice. Food: It usually is buffet style but that was closed and that sucked!!!! You had to order off a menu and the staff wasn't quite on point with the service only but a few were. In the morning they come to you with a cart full of fruit yogurt oats granola and pan dulce sweet bread. However they don't announce what else they have on the cart. We missed out on homemade juices. Pretty upset by that. We only knew because we saw someone drinking a green cleanse drink and so we asked. The food from the ceviche hut was good it's not heavy just right. But our server had the worst service. Was a little on the flustered side maybe overworked but he also was knowledgeable on the areas around the hotel which he should be. Staff: There a few good nice ones and the other few just plain rude. The hotel lacked a lot of supplies and food. No ingredients for mojitos, no straws, no plastic cups, or other things that a hotel should carry. They close all the bars and restaurants at 7! Really what is that. However the room service staff was great they went above and beyond. We complained and the only thing to make us feel better they put flowers on the floors maybe on our anniversary or honeymoon. But that was not good enough. I would not return to this place again nor will I recommend it to friends. This is more for older couples who want no noise or a party seen. It is a quiet place to relax.

We have loved our stay here! We got the all inclusive package and they seriously keep the food and…read morethe drinks coming all day and night!!! You definitely get your money's worth here. The property itself is gorgeous, very private, and has staff that is so kind and helpful! We would recommend this place to anyone looking for a private and beautiful, stress-free vacation !

I would give this hotel a 4. The hotel room is nice and clean. There is…read moreNo refrigerator and was told I was on a list If a fridge became available. After 5 nights I am Going to assume this is a made up list. Being away from everything, a fridge is a must. We made due but it was very inconvenient. The beach area very early in the mornings is nice and quiet. I did find broken beer bottle glass and cigarette butts(Tons) in the beach sand. The pool is also way too cold and I didn't want to get in. The adult pool is amazing. There is an ice machine which you won't find at most hotels on the island. It's far from town but I knew that and in the morning it's very peaceful. Afternoon and night music is blaring. Staff are pretty friendly and helpful. Overall, this is Mexico so keep an open mind and enjoy the beach and culture.

What an awesome vacation at this hotel last weekend. Such a beautiful hotel, great staff and great…read morelocation and amenities. I give a shout out to the staff who is so friendly and inviting. The indoor kitchen staff, the front desk who held my insulin in there fridge for me while I was staying there. The food is great and the poolside bar outside is the best time ever. Great people who stayed there and we made so many friends. The evening poolside bar staff especially my boy Viagillio, who took care of me and my wife every night deserves a raise. Really good bartender and now personal friend I hope to visit again. All the staff are great and are real personable and the hotel is lucky to have them. !!! Great time!

Super excited to stay here....family and their friends rented house a door or two down. We are…read morestaying in the Grace III and the guidance and assistance thus far from Nadia at the hotel has been over-the-top best service. MORE TO COME. Meanwhile we are so impressed with this hotel thus far.

Beautiful small but personalized hotel with a breathtaking ocean view. With 10 rooms and suites…read moresome with garden view others with ocean view (it depends on your interests-all rooms have diferent price) Some rooms have kitchenettes and bathtubs. All rooms have AC and free WiFi. The swimmingpool pool is just infront of the caribbean ocean side. The beach in front is rocky that is why they recomend north beach (just 5 minutes away in taxi) but the view is beautiful! Calm and relaxing hotel away from the downtown area of Isla Mujeres. Yoga classes are ofered and free for hotel guests. (Ask at front desk for the schedule). Restaurant service from Tuesdays to Sundays (closed on Mondays) from 8am to 10pm - Breakfast, Lunch and Dinner are delicious! Breakfast and Lunch are mexican menu and Dinner is italian with options from fresh homemade pasta dishes, seafood and meat plates.

Lovely piña coladas and views here. Cute little roadside stop on the Southside of island.read more

The sign got us in...the cold beer and view of the Caribbean kept us there…read more Can't speak for the B&B but we met some people on the sunset cruise the next day who were staying here and raved over it. We did NOT encounter rude/inattentive servers, but quite the opposite! We were greated by a hostess who showed us around to some available seats for us to choose from and we were quickly served 2 ICE COLD beers...literally ice cold with ice floating in necks! Didn't get to try any mixed DRINKS as we were meeting our party at another restaurant but the menu looked amazing with a good selection of cocktails. I definitely recommend a stop in to this gem of a bar! It is adults only so no kids. Nice setup, cold beer, and clean unique bathroom

This is a great place to stay at. All the employees were friendly and went out of their way for…read moreus. They have a private beach for hotel guest. They have day beds, kayaks and paddle boards to use. Luis, the bartender, would come down and take our orders for drinks and then bring them down to us. The food was top notch. We are already planning our trip for next year.

I DID NOT FEEL SAFE HERE! The only reason they even get 1…read morestar: the beach and the food were great! (when it was available). NO SAFE IN THE ROOM! We really tried for 3 nights to see the positives over the negatives. We arrived at about 8-9 pm and were walked to our room (not the beautiful ocean view room we booked) and were left without any communication- (what the WiFi password was, where the front desk is, who to contact if we had a problem- you know, normal hotel stuff). We were not given the room we booked until we expressed our frustration that the hot and humid bathroom was separated from the room by a very hot and humid hallway, the sliding door did not lock unless 2 people pulled it together and locked it with some creativity, the wiring in the outlets and fan in the ceiling looked like they were going to light the place on fire . We went to have breakfast the next morning, and ordered food - the listing on Bookings.com says "breakfast included in the price of the room" we got charged for breakfast. (The breakfast they include is a "continental breakfast" toast, butter, jam, coffee, juice- while everyone else around you eats eggs and potatoes from the menu). If you want to carry a block of wood on a rope with 4 keys on it so you can fumble through the keys every time you get to your door, then you should stay here. We basically would have to bring a big enough bag to the beach for a place to keep the keys . The staff is very suspicious of you if you decide to put your food bill on your tab so you can pay it all at the end. They kept bothering us to make us pay for the whole 5 days at the hotel even though they already had my credit card info. They thought we were going to leave without paying (because other people have done that to them) so we were treated like we were going to steal from them. The ironic part about it- the first day we were there- our bags were dug through by the cleaning staff. There is no safe in the room - and this is not our first trip out of the country- we kept all of our passports/cash/credit cards/phones, etc on us at all times... so nothing that we noticed was missing. It was obvious to me that they had been in my bag, because the way they zipped it is not the way I ever zip my bag- two, too perfectly placed zipper loops right on top- nope- I zip both zippers all the way to one side so the zippers aren't visible. Nothing was missing- so I didn't complain- what would I say- they were allegedly looking for stuff to allegedly steal? If you don't speak Spanish- DON'T STAY HERE! I understand enough Spanish to know the content and subject of the conversation... Many of the employees speak English to you, but when conveying the message about you/your room/your food to each other - in front of you, they speak Spanish. Even the owner -Ana- speaks English to your face, but when another employee (who also speaks English) brought our tab for the food- they spoke in Spanish about our bill/us/our situation . Very rude. Bottom line- there are much nicer places to stay- for less money, where you will be given better service (anything is better than no service at all!)

Great hotel, great beach, great food & bar (although very pricy.) Martha at reception is lovely &…read moreso helpful. All the pool & beach staff are wonderful & make sure you have everything you need. Close access to town so you can walk around & choose from many wonderful restaurants. We've been going for 13 years & just love the Island.

Nice, clean, centrally located condo-hotel with a clean beach but my god, it's not the place to…read morerelax or take a mid day siesta in the room when you need a break from the sun. Between the screaming kids and loud older college age people at the pool we almost moved hotels. It wasn't just one day, it was every day. The hotel tried to accommodate us to a better room but it just didn't help as the sound travels straight up from the pool. If you don't mind that I would recommend it.

Horrible hotel stay!! This hotel has terrible hospitality!…read moreWe stayed here a week and let me tell you, don't waste your money here! Staff is very rude. The owner, Keen is even worse and will not address problems you may have. Hotel is due for a major remodel. We tried to order drinks and food at the pool bar several times and could not get service ever. I don't know why they even have a bar, which is tiny and falling apart. The continental breakfast consisted of 2 plates of rotting fruit, a juice box and some type of stale bread. Was terrible! The towels they give you for the pool are so old and thin and barely covered half of our chairs. Also several of the beach umbrellas were broken and the staff was never around to fix them or change them out. They don't maintain the outside landscaping well at all. The lobby restroom was not clean and you could hardly fit inside to use the toilet as you are shoved up against a wall. They have several animals at this hotel and the barking dogs were quite annoying early in the morning when we were trying to sleep. I think they belong to the staff that lives there because we complained and they were very annoyed by our complaint and did nothing. We have been to Isla Mujeres several times and this was by far the worst stay yet. We will not return here again!

We were pleasantly surprised with this little gem of a hotel! Our room looked out on to the beach…read moreand was beautiful. The room was clean and we had everything we needed. Check in was easy and the front desk staff was very helpful. They arranged a great trip to Chichen Itza for us and got us cabs when needed. The beach was amazing, small and private. The hotel set out beach chairs and tables every day. There were comfortable chairs around the clean, warm pool. The breakfast was a little sparse, but a good little snack before starting the day. It would have been nice if the bar were open, but there were enough places within walking distance for libations. I would highly recommend this location to others who want a nice, quiet, laid back hotel.

Th guacamole is was the best I've ever had!!! Perfect combination of spices Witt avocado and…read moretomato. Amazing staff and wonderful food.