My family and I have always been the type of people to drive through car dealerships on Sundays so we can just look at the cars and not feel pressured to purchase a new vehicle. My viewpoint has changed after going to Sears Imported Autos and working with William Steiner. Every time I walk into the dealership, I feel welcomed and that my needs/interests are heard but not taken advantage of. William is always going above and beyond to help me make the stress of such a big purchase go away, make the process more enjoyable, and is always available to answer my nagging questions. Not only is William honest, he is approachable, responsible with his communication (giving out his cell number, taking calls on his day off, etc.), he is reliable, and he follows up with me about my interests. He truly goes above and beyond for every customer (potential or actual). William's passion for cars shines through with every conversation we have about cars. I will definitely keep working with William and Sears Imported Autos if they keep up this great work! read more

I typically do not compare businesses. However, in this case, the differences in service was astounding! Bloomington Mercedes vs. Sears Mercedes: I had an awful experience in terms of service with Bloomington Mercedes. I called to set up service for my car, the breaks were squeaking. The woman told me "sorry we don't have a loaner, it's first come, first serve" ....Unbelievable! I got a ride from a co-worker. They didn't keep in touch in terms of the status of my car. When I finally texted two days later, it was discovered that my car was ready(thank goodness I decided to text). They returned my car FULL of SNOW. Bloomington didn't attempt to wash it, moreover, the porter brought the car with snow inside of the car. My boyfriend asked him, "would you want someone to bring you your car full of snow?" He said no, took it back (we ASSumed he would completely wash the car, he didm't! The car returned to me by my service man who told me, your car is ready he shook my hand and said have a good day....UHHHH, MY CAR IS FULL OF SNOW!!! UNACCEPTABLE! I live in Chicago, and we get SNOW all the time, my car has never been returned to me unwashed! The service man didn't appear concerned at all. I'm only one person and I'm sure it doesn't matter, but, I will not do business with Bloomington Mercedes again. I took my car in to have tires installed (in which I purchased elsewhere) I was greeted by Al Holte who was extremely professional. I was seated in a very quite area while I wait for my vehicle and while sitting in the waiting area I noticed how clean it was, as well the woman kept restocking supplies (impressive). The area in which you wait had several cubicles where you could charge your electronics and do work at the same time(very private, impressive!). After several minutes, I was approached by a service man named Andy, who provided me with something I'd NEVER experienced with Mercedes. He explained that my tires weren't suitable for my car but, he would happily explain which tires I should purchase. He took the time to hold a quick conference call with myself and my boyfriend while at work to ensure we understood why he would't suggest the tires. The next day, I returned the tires and exchanged them for the suggested tires (excellent recommendation). My car was brought in again, and they were the epitome of customer service. The tires were installed in less than two hours, and when they came out they explained that all that was left was to have the car washed up (keep in mind it was nasty out, snowing and everything), I was so impressed with the service that we were provided that I will continue having my car serviced by Sears Mercedes although they are not located in close proximity; customer service is key! I almost gave up on Mercedes and thought about trading my car in simply because Bloomington Mercedes service was the exact opposite. I only live here for working purposes but, if I ever need service again, I'll be driving all the way to Sears Mercedes. Thank you Al and Andy, you guys are F A N T A S T C! read more

John Dewritz..Sales Associate at Sears Imported Mercedes needs an attitude adjustment!! He made a very unprofessional comment towards a pregnant women, who was trying to entertain her son. Justin Hagen was great very nice and helpful yet John's old cranky exterior was displayed in his rude comment. Management needs to attend to John's inappropriate behavior. Customers should never feel like they are inconveniencing a Sales Associate. Maybe it's time for a change John. read more

I spoke with several different dealerships when purchasing my last vehicle. I grew increasingly frustrated with the car buying experience. Each dealership gave me different numbers for the exact same car... screw them. My roommate at the time decided to call someone at Sears. We worked with Endre, he was truly a gift from the car dealer Gods. He didn't mess around. He didn't have the car I wanted... but he had the next step up. We called in and ten minutes later when we arrived at Sears he had the vehicle parked outside, freshly washed and ready to go. He never asked for ID he just tossed me the keys and said "We close at 8pm" ...it was about 1pm. You trust me already Endre? I feel as though I can trust you as well. Endre cut straight to the point... he didn't inflate costs, he straight from the start told me the best deal they could give me on the car. "Do you want it or not, just let me know" he said. I wanted it! Guess what, he even came in at a lower price than all of the other dealers... for a nicer vehicle! thanks for the hook-up, Endre. He takes the stress out of the car buying experience, old school style. read more

I located convertible A4 online in this dealership. Contacted them. Matt called me back and invited me to come for test drive tuesdauy. Took time off and went there. Car was in the shop, being fixed. Did not even get an email appology from Sears. never going back read more

Bought my last two cars from Sears, both used. Was surprised at the amount of their selection, they seem to have a good variety of Mercedes and other brands. One was a Mercedes, the other a Lexus. Found them to be in good condition and competitive pricing compared to other dealerships. Have had no problems with either. Love the free car washes. read more

My entire family is happy with Sears Imported Autos! We have two cars purchased from here, and they are a dream! The customer service is really great and this are done efficiently. The waiting room is also very nice. They have snacks and comfortable chairs, a TV and a kids room. An overall enjoyable experience!! read more

Can't thank the staff and manager enough. Love my car and the purchase experience was impeccable. Highly recommend to anyone looking to purchase a car. read more

Have been using Sears for 10+ years with two different MB's without any major complaints. Car was recently in for service and was returned with a broken plastic interior switch that was not defective when I dropped it off. Pointed it out immediately and the service manager refused to fix despite the fact the car was in their possession for 6 days with close to 20 miles added by dealer staff. Paid $150 out of my pocket to replace the broken part. Very disappointing! read more

I have been a long time customer of Sears Imported Auto. My first ML500 was mine for nearly 10 years and was recently traded for a CPO E550. Endre is always great to work with. The service department is top notch. They are not the least expensive dealer. But the service is tip notch and they stand behind their products and service. read more

Best car buying experience ever, Car was detailed beautiful, Our salesperson, Soroush , was excellent. Thanks to all there, you made our day! read more

4th lease with Mercedes-Benz. I worked with Soroush, and had a great experience. He was clear regarding the purchase process, and worked with me on my requests. I feel he/Sears Imports went above and beyond, when after my purchase, I noticed a couple minor scratches. They not only repaired the scratches, but found a couple other ones and took care of them in the same visit. This is why I will continue to lease at this Sears Imports. Great job! read more

My husband and I saw a car on the Sears website and then visited their dealership on a Saturday. Even though they were quite busy, a person asked right away if they could help, and they brought Justin over to do so. Justin is incredibly knowledgeable about Mercedes, and he answered every question that we had. After we test drove the car, Justin pointed out several features, demonstrated how they work, and took as much time as we needed to help us. When we decided to buy, the paperwork process was quick and painless. Sears wanted to detail the used vehicle before we took possession, and then they delivered the spotless car right to our home! We could not have been more pleased with this experience or with our new pre-owned car! read more

My husband and I had been in contact with Endre Bacsa in regards to a 2014 Smart ForTwo they had advertised as a Brabus. He knew we would be traveling from central WI with the intention of purchasing, so it would have been great if he would have stepped up and just been honest. We took it for a test drive and it ran fine, but it WAS NOT a Brabus, so not as good of a deal as we thought. When we returned from the drive he didn't ask if we liked it or if we had any questions, he just ushered us in to sign paperwork. My husband noticed one of the key fobs had scotch tape on it, and Endre tried to sweep the concern under the rug and say it was fine, he didn't know why it was on there. After removing the tape, the buttons were literally falling out of the fob. Endre again tried to sweep it under the rug by saying that it would be covered under warranty. NO, it wasn't, and it would have been $400 to replace. Needless to say, we just walked away. Total waste of time and money. read more

All around great customer service! I have bought all of my Mercedes from this dealer and will never go anywhere else for service. The advisors- Bill, Al, Lance, Josh, Scott and Kristine are so personable and helpful! The people that work there have made me a loyal Benz customer for life. Matt Plombon is my go to sales person, and I highly recommend him for his professional attitude and vehicle knowledge. If you're a Benz owner in the Twin Cities there should be no question where you should go! read more

BEWARE potential Mercedes Buyers of Sears Imports!!!!!!!!!!! Did you know that when you buy a Mercedes from Sears Imported Autos that your forced to ALWAYS get your service done AT the dealer or they won't turn off your service light? I went there and even talked to their manager and he said they won't do it unless you had got your service done there. (he claims policy even though it's just a chip they need to insert in the car to reset it.) So since my warranty ran out, I decided not to pay their HIGH PRICE in an oil change and brought it somewhere else. Now I have this blinking service light that constantly comes on and they won't do a thing about it!!! Why? Because I didn't get my oil changed/service done through them!! My car is paid in full and I bought it brand new in 2012. This is something that should be told to the consumer BEFORE purchasing it!! I think this is ludicrous that when spending $52k on a vehicle they hold you to always going there FOREVER for your maintenance of any sort or your blinking dashboard light will always be there. Sears Imported Mercedes is a joke! What a scam!! I share this with all of you because if you're thinking of buying a Mercedes I thought you should know PRIOR TO and not end up in my position with only 28k Miles on my car. I guess unless you go there, you have to live with the annoying message you've exceeded your maintenance. So basically, you ARE forced to get all your maintenance of any sort done through them. Which in my case was an oil change. Now it just displays and blinks on the screen "Maintenance exceeded by 215 days" and it doesn't go away! I had a great experience up to the point when my warranty ran out. But listen up people... You need to know BECAUSE THEY DON'T TELL YOU PRIOR TO BUYING, that for the rest of your ownership of Mercedes you're forced to get your service done through them!!! That's a pertinent part any consumer should be made aware of. I will never buy another one again! The manager claims this new "policy" is for any Mercedes of the year 2012+!!! Sears Imported Auto can suck it!! read more

The pre-owned manager Neil Roeder had the worst customer service and a typical used car sales person. Sears is selling Mercedes not a Kia. Not professional and no knowledge at all. That's why I left Sears to Feldman with much better service. Told me the S550 has been checked by the mechanic when test drove the car was pulling to the right side. The brake making squeaking noise. He better go sell the some used car in those cheap used car lot. read more

Right from the beginning when this 2015 car was delivered and to now 6 months later, you no longer even want the car let alone having it replaced. It has caused me many issues and has compromised my safety! It started with deception from the sales person then to the sales manager then finally to Mike Roeder the GM. I have never experienced so much deceptiveness and a lack of communication internally - CLASSIC lets blame the other guy. Through this process I have learned that Mercedes have changed many vendors on there 2015 C class and 2015 S class vehilces. Sears Imports seems to think that we as consumers are here to fix there issues and/or be there guinea pig as I still continue to make my payment. There should be a complete refund of payments and they should be able to take this car back without any questions. When it has gone this far they have the power to make it right for the customer, not share with me that Mercedes USA says it hasn't met the MInnesota lemon-law requirements- DISGUSTING!!! I DO NOT ever want another car from Mercedes and from Sears Imports!! read more

I have had nothing but the best experiences with this dealership time and time again! I recently leased a C300 and worked with Stacy in Sales and Jennifer in financing. They went above and beyond for me and really made the entire process easy and fun! I highly recommend you ask for them! One of the managers named Aaron stopped over to introduce himself and thank me, which I really appreciated! The service department is also always super helpful and friendly! I had a blinker bulb go out and they replaced it for no charge, on the spot and washed my car. ( Not to mention... We had a snowstorm that morning, they were super busy and I came in without an appointment.) Five star service from the moment I put my foot in the door and the greeter at the desk asked me how she could help me with a smile, to the detail department that made my car look immaculate! It seems like every department communicates well with each other and bends over backwards for their customers, which is so appreciated! I can't say enough good things about this dealership! Keep up the great work everyone!!! read more

This is without question the worst dealership in the Twin Cities. I traded my car in to lease a C300 a few months ago and I've been regretting it ever since. First, I fell for the old bait and switch. Earlier this year, Mercedes ran a sign and drive lease promotion: $379/month for 33 months gets you a new C-class. It took a bit of research on my part but I quickly realized the car in the ad on Sears' website was a C300 - SPORT. Only problem is you can't get that car for $379/month. For that price all you get is the Luxury model (the difference is the Mercedes logo; the Sport has the logo in the grill while the Luxury has the old Mercedes hood ornament). Scam number two involved the incentives. The sales rep was offering $2000 over Blue Book for my car (a dealership promotion) and another $1500 for being a USAA member. Sure enough, after I agreed to come in and buy the car, the rep called to explain she had just checked with her manager and the two incentives could not be combined. I should have listened to my gut and said No Thanks! but I didn't and that makes me the fool. So after paying $500+/month to lease the Sport model, I was further dismayed to learn the car doesn't have a GPS or an iPhone adapter. Long story short, my friend has more options on his 2011 Nissan Altima. What am I paying for??? Finally, the car I ended up with is a far cry from the BMW I used to own. The Mercedes accelerates much more slowly, has a serious lag time between hitting the pedal and acceleration at highway speeds, and a real clunker of a transmission. Though the car has four doors, my parents (neither of whom are over 5'10") can't even get in the car unless I put the front seat so far forward that I have the steering wheel in my chest. Last note: I've called the dealership 5 times to ask a question about the sound system and no one has called me back. I've left three messages. Again, what am I paying for? I'm getting neither superior service from Sears nor a superior quality auto for the price. Please learn from my mistake and STAY FAR AWAY FROM SEARS IMPORTS!!!! read more