Very attentive and patient technicians. Got me an appointment sooner that originally scheduled. Overall, pleased with the repair and guidance. read more

Since I did not have a code, the repair man could not help me. The other dryer is new and he did not have the experience to determine the problem. I spent over $100 for nothing. read more

Terrific serviceman! He was professional, knowledgeably, and friendly. I will denifitely call Sears again for service!

Very Professional and Knowledgeable each time he comes out to us. Repairs completed as intended and on time. Thanks again

Branden went thru diagnostics checking several steps to make sure I didn't have a carbon monoxide leak. Happy that none was found

Thomas was great and had us up and running in no time. He also cleaned up after himself.

Service man was good. Mad at your company. I gave serial and model number and type of refrigerator. Someone there should have told me that your company could not get parts for this refrigerator because company that makes them is shut down. So I paid money for service call for nothing. There should have been someone to let me know that was the situation and I would have not had someone come out and had to pay them for nothing. Not very good system for your company and not pleased at all. I feel you should refund me my money. Plan on calling someone also and telling them how I feel. read more

The biggest issue is that you cannot reach anyone by phone to call and schedule service. Then when they finally do arrive they are unprepared and do not have the equipment or parts. They will reschedule with you but is not reliable and finally when the job is done I am not able to receive the warranty and paperwork that they promised. Try calling them and it is all AI responses and when you ask for an in house person to speak to it responds, "We are all AI generated and no In house personnel are on site". This company is a total scam. Buyer Beware!!!! read more

Sabas did an excellent job and was very informative in letting me know what the issues were and how to fix them.

Tech was very informative and helped us to the best of hus ability and more. Great job!

SCAMMERS!!!! AI customer service only, serviceman only cared about selling their home warranty. Overcharged for a easy repair and said he could bring the price down if I paid for the home warranty. Dishwasher is still broken, now they won't come back out. Will only set up a "video call" and not come back out. AI said I had to agree to be charged more if they determined it was something different, when it was THEIR technician who diagnosed the original issue! I do not trust using their video call link since I am only dealing with AI. All of it is very scammy, unprofessional, and maddening. Out over $300. Run away! Sears is not a reputable company anymore. read more

I did not feel that he actually checked the freezer since it was working at the time of the visit. I feel like it was a waste of time. The visit was covered under warranty, but if it wasnt I would not have paid for it. read more

Nicolas was great! It was like having family over to help fix something. He was informative and knowledgeable. Our dryer is working like new. **Dryer was making a high squealing noise** read more

I was needing my Maytag washer repaired. having used Sears Home Services in the past, I felt they would be my choice on getting it repaired. Boy, did I make a mistake. The technician showed up as scheduled, no tools, nothing. He looked at the washer, turned it on and off, then gave my wife, an estimate of $850+. No thanks, he collected his $179 service call fee and left. When I was sent the invoice and estimate, I noticed that the parts listed was any part that could be the part causing the cycling issue. My opinion is that all the technician was interested in, was collecting the service call fee. The repair estimate was several hundred dollars over the cost of a new and better Maytag washer. Never again Sears. read more

it was an overall great experience. The technician was very knowledgeable and thorough and explaining to me what my issues are. And it's to the to fix read more

Jeremiah from Sears came and put a part in our fridg, he left and it immediately stated making noises. I called and left two voicemails and two text messages and never heard back. read more

Sears has made the decision to not employee actually human beings for their customer service. It actually states that their customer service is 100% AI now. The initially came to my house, took a look at my washer and had to order parts. Another appointment was scheduled for the repair to be completed after the parts arrived. The parts have been sitting at my home for more than a month now. The service tech tech never arrived on the scheduled day. This have been rescheduled 5 times since then and each time the tech does not arrive. The AI states that only 3 of 4 parts have arrived but all 4 parts were received at the same time. Apparently AI is not understanding this so my appointment keeps getting rescheduled to no end. SEARS is not what it used to be. STAY FAR AWAY!! read more

The technician did an amazing job. He also went out of his way to make the report to the warranty Insurance while still at my house. He gave great customer service and I would recommend this company to friends and neighbors. read more

the tech was courteous, cordial, and very efficient. I could not be more satisfied. i was also pleased with the communication on arrival time. read more

AC not working for downstairs. Service Requested: kept getting canceled & rescheduled but eventually came out. thank God it was cool during our wait. Quality: Mr. Timothy was very nice. However, the quality of the work he & his team did was very poor. When he came out of my attic there was a gapping fume smell. I figure maybe it was glue or a chemical from the new unit being placed in. I noticed he didn't mention it, so I assumed to just open all my windows upstairs & down for an hour after he left but the smell began to affect me. I started getting dizzy & feeling sick. So, My husband calls him, he said I should have mentioned while he was there because he couldn't smell anything & that we have to call to schedule another appointment. Value: He also charged us for cleanup but I have pictures of the debris & trash he left behind. Also I while in the attic I noticed there was a Crack between unit & siding, which looked also like it might be a door so I gently went to touch it & the whole side fell off !!!! Lastly, there looks like there a leak now in the upstairs ceiling. ‍ Now I have a new unit I can't use, with more of a mess that I have to clean up, that I was charged for! And I pray I was not harmed for breathing in those chemicals!!!! read more

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The light was out in the freezer of my side by side. The technician came out, assessed the repair, and ordered a new light board. After the part came in, the technician returned to install, but the light board did not come on. I will postpone any further repairs until after we move. read more

Brandon was very professional and communicated well with me. He was there on time And explained everything to me.

Gilbert came to service my Sears washing machine on time with all tools and parts needed. He was very pleasant and informative about the needed parts and efficiently worked and explained the steps he was doing and discussed how I could keep my washer working efficiently. I highly recommend Gilbert and Sears washing machines. The Sears app let me know when he would arrive and the diagnostic fee can be applied to the service immediately. Thankful to have my dryer working again a few days before Christmas! read more

Vert Professional and efficient and we would welcome him back for services. Answered questions and gave good information regarding our dishwasher. read more

Had set up an appointment to have dryer repaired,, received several texts messages reminding me of appointment, reserved my time for appointment. Technician never showed up, never called and just left us waiting. Tried using chat and it kept telling me what time the technician would be on site. I could not find anyone from this company to give me an update A Day later and I have still not received any correspondence of missed appointment. I will not use Sears service again. read more

Scheduling was easy and our technician, Antonio, was friendly and communicated well. Our dryer was fixed quickly after the part was ordered and received! read more

Was courteous. Well knowledgeable on time. Did it within reasonable time. I would recommend this repair service. read more

Our technician was great, but we had 3 canceled appointments for 3 consecutive days before he came. Customer service is in India, and while polite, they're totally useless. Knowing what I know now, I would NEVER sign up for this service again. read more

Technican was respectful and friendly. The quality of his work so far is good. Thanks read more

My technician did a great job! he was very professional. He called ahead and did not just show up for servicing my washing machine.

Tech arrived two hours after set time and did not even fix our refrigerator! Replaced some part.. it still was not cooling.. left anyway, said give it 4-8 hours! Nope! Not one thing changed on our fridge.... read more

No one showed up to my appointment. I didn't receive a phone call or anything letting me know that the technician wasn't going to come.

Service was great. It was fast and professional - they knew exactly what to do and actually had the parts they needed.

Beware...worse in getting the repairs completed and lean towards replacement to very cheap product replacement....

Quickly diagnosed the issue and got my washer working again after we had an issue with it not draining.

Great service but the cost made me nauseous. $72 part and $377 Labor for only 30-45 minutes of work. When they said parts and labor $449 i didnt think it was mostly labor cost. Go somewhere else. read more

We had two appointments scheduled over one month's time from this company A&E Appliance which subs from Sears to repair our washer. First time they said we weren't in the system. Second time was yesterday May 8th. Tech was Dquarius B. He called in the morning to say we were his 6th stop so it would be later in the day. He was trying to get out of the appointment by diagnosing the problem over the phone. I called A&E and was told he was definitely coming. Later in the day, I get a phone call from Dquarius that he tried calling and no answer so he didn't arrive. There are no calls on my call log nor voicemails he states he left on my phone. He easily could have texted me as he received my text in the morning. This company represents Sears and is the worst appliance repair company ever. Dquarius is a total scammer. Do not use them! read more

Everything worked out well. Thank repair persin was timely and finished the job to our satisfaction.

I was charged a week in advance for the part and the labor to repair my washing machine. Then he came to my house to fix it today and spent a little over an hour working on it and assured me it was working before he left. I tried to wash a load of laundry right after he left and the machine did the same thing it did before he "repaired" it. it still won't fill with water. Also, after calling, no one would come back the same day. I am beyond frustrated. read more

Titus was great. Very efficient, professional, kind and knowledgeable. The only complaint I have is the automated customer service selections to schedule the appointment. It was better when you could speak with a person. read more