Joseph was very helpful. He explained details and answered my questions. Appt set up was easy and had good communication on when arrival was. read more

Completely worthless. First tech that came totally screwed up my dryer left it working, sort of, it ran but the drum rubbed so bad that we turned it off. Then we struggled for 3 weeks to get someone else to come and fix it. Three times no one showed up at all, two other times they showed up but didn't have the parts, the last time the tech parked across the street and called me (didn't get an answer because who answers an unknown number, then texted me that he was outside my building. I ran downstairs immediately but he was gone tried to call and text him with no answer. Any call to there numbers goes directly to an automated scheduling line there is no way to talk to an actual person. The last time i "talked" to the robot it said that someone would call me that was 5 days ago. No calls! DO NOT USE!! I'm sure these 5 star reviews are all fake. read more

Rubin was a fantastic person to work with! He was able to diagnose the issue on Friday, order the part, and make the repair first thing Monday morning. This has been such a great relief and I would not hesitate to work with him or with Sears appliance repair again. Thank you so much for all your help! read more

refrigerator repair, charged $600 bucks to replace a $157 dollar fan condenser, they fucked me over very well , will never use Sears , terrible company. didn't even tell me I'm handsome after they fucked me read more

Unfortunately the rang could not be fixed, but Michael was very efficient and apologetic

Tech was prompt, if not early! Very personable! And really knowledgeable!.. Would highly recommend him read more

Very polite service technician. Rubin came and looked at our range where the enamel by the locking mechanism was chipping away. He called Frigidaire and after talking with them, handed his phone to my husband for them to explain it. read more

I called the phone number left by you and the website. No help with anything. Everything is automated and they have nothing to offer. Tech stated they are replacing the fridge since it has been over 3 months of repairing and they have gone quiet. No follow up at all. read more

Three last minute cancelations were enough for me. I don't know the quality of their work, but customer service and communication is sorely lacking. read more

David was a calm, steady presence. He got the job done with no fanfare or drama. Answered all our questions and went on his way. Would hire him again. read more

I need a receipt for the work that Dave did on my range. He said he would email a receipt and I never got it!! Would post a much better review if I would have received my receipt!! read more

My repair person David, was excellent. He took the time to explain everything and was thorough and knowledgeable. I would definitely recommend the service to others. read more

Technician was nice, but price for parts and labor was outrageous. Not only that, you had to wait almost two weeks to have the problem serviced. Horrible appliance service. read more

There were screws left over the floor so I'm sure they weren't put back where they should be (4 in total). The old part was left for me to discard and the new hose wasn't put on. read more

the tech didn't do anything to the washer that justified the cost of the service. he ran the machine and drained the hose. No inspection. waste of my money. The dryer he actually vacuumed The outer portion behind the cover read more

Victor was extremely helpful and manage to respond me in a very efficient manner even when I decided to have the service cancelled. He responded to my messages even after the normal working hours. His service was far and beyond what I would have expected ! I hardly recommend him ! read more

Be prepared to have your time held hostage. We had appointment set up for two weeks in advance and had to take a day off work for this 4 hour window between 8am and 12pm. They call at 1145 and say they won't be able to make it till September 11th which is 2 weeks out. I am be pissed off right missed out and 8 hours of over time pay and have to take another day off. What a horrible experience this has been and they haven't even worked on anything yet. Don't waste your time with these Aholes. read more

One of the most unethical companies I have ever experienced. Broken appointments, never made repairs we had paid for and would not refund our money. Cannot give them any stars. read more

Two people came so I'm not sure which one I'm reviewing. They told me there was a "clog in the system" and we would need an $800-plus repair. So we said no thank you. Then afterwards I got an email with a form saying I turned down a repair with "labor of $230.95." No details as to what that entailed. Left wondering what really was wrong with the refrigerator. We have since ordered a new one. Add to that there is no way to talk to anyone on the phone and I am not happy with this experience. read more

I scheduled an appointment and it was from 8-12. The day of the appointment I was given 1-5. I didn't care about this issue but the service person showed up at 7:30 pm and didn't give a written estimate. I was quoted a repair that cost 649 dollars and I paid 549 dollars for the dryer two years ago. I will never use Sears repair service again. I feel totally used for a trip charge of 130 dollars. read more

Shaun was excellent service person. He is very knowledgeable and explains things thoroughly. He has outstanding customer interaction.

If you want speedy service and proper repairs avoid Sears. This is not the Sears of old. 6 weeks to get a tech to make the repair and it was misdiagnosed. My home warranty company would not approve because there was a dead mouse. The mouse caused no damage and was not the cause Had an appointment on June 10 and no one showed up or called. Turns out my tech was off work sick for 10 days and no one re-scheduled his work. Sears is very hard to reach by phone unless you want to buy something. No response on the internet. Very unhappy with them. I suggest you call a local company with ties to the community. read more

W have a refrigerator that is only 6 years old and your electrician ould not determine what was the issue. Instead he told my wife that we need to purchase another 2500 dollar refrigerator. Awful service, which is a waste of my time and money as well as everyone else read more

the tech was absolutely excellent. considering a new purchase Instead of a repair. I am upset that my appointment was rescheduled for my refrigerator. Was this ABC's of charging me another service charge?! i will never use your service again! read more

Absolutely impossible to fix my fridge! We have been without a fridge for at least a month due to bad service from these people. They ordered the wrong parts and it takes no less than 45 minutes to speak with them. Almost worth getting a new fridge due to how poor of service this place is read more

I am only leaving four stars because the repairman (Rubin) was absolutely wonderful! HOWEVER their automated service to set up, change or cancel appointments is absolutely terrible. I made an appointment for between 1 PM and 5 PM. Never got a text to acknowledge it. I did get an email though. But no updates. So I would check my email and they kept pushing the time that they were going to be there to 6 PM, then 7 PM, then 8 PM. So I canceled my appointment and rescheduled for two days later from 8 AM to 12 PM. Then I got an email saying I couldn't cancel my appointment because it was too late. Then somehow they had me scheduled for, the day after instead of two days after. Finally someone actually called me on the phone to say that my repair man who they thought was to come the day after wouldn't be coming at all. I explained that I had appointment for two days after. Finally heard from the repairman on the day I had rescheduled. Then I heard from another repair man who was apparently coming on the same day. What the heck? So two guys showed up at the same time. And now I am still getting emails and texts from Sears saying that my appointment was canceled. Horrible horrible system. Thank goodness my dryer is now fixed and like I said Rubin was wonderful He even anticipated with the issue was going to be and came with the part in his pocket! I don't think I would use Sears again because of the terrible scheduling system where you can't even talk to anybody if you have a problem read more

John has good customer service & explained process of the repair. After two previous repair attempts, John was able to diagnose the issue w/ the icemaker rather quickly! read more

Repair person came to fix my dryer. Said my vent was clogged and they don't clear vents. Charged my card for less than 5 minutes of work and incorrect diagnostics. After he left, we cleaned the already clean vent and reinstalled it. The dryer still does not work, not surprisingly. I am looking for another repair company. Wholly dissatisfied with the cost for diagnostics when they were not correct. read more

He was very friendly & str8 forward. He answered all of my questions clearly. Just an overall great guy. He wad in & out! I highly recommend him & I would love to thank him again. read more

Absolutely recommend Sears Home Services! On time and fixed my refrigerator within 20 minutes. Jorge is super friendly and professional!

Negative stars. Absolute trash. My washer broke in September and we have been rescheduled for service 5 times. Thats 5 missed days of work waiting for them to come back. First guy came and ripped the washer all apart and left parts all over the basement. And that's how it sits today. Pay 275 dollars in a contract to fix or replace a unit, but they blow you off for months. I have no faith in getting this washer repaired or replaced and now looking at having to purchase a new one. They need to be completely put out of business. At this point I would just take a reimbursement for the contract price because I don't even want these garbage techs and garbage phone reps at my house. read more

See all

Knowledgeable, polite, and prompt. Job well done. Give that young man a promotion seeing how those qualities are hard to come by these days.

David was very knowledgeable, very nice and kind. Extremely respectful, and represented Sears very well indeed. I feel David should train your new technicians on how to give great customer service! Thank you David! You were great! read more

Oscar is very knowledgeable but Sears policy isn't great. The faulty part wasn't replaced because of another related part that had pre-existing damage. I would prefer Sears replacing the faulty part and let the part with pre-existing damage remain. read more

The service person nice. But, Sears repair service quote was outrageously expensive at $650. The part to repair my refrigerator cost less than $50. I brought my refrigerator from sears less than 2 years ago for $599.00. I had promo code for a discount. If I invest over $500 in an appliance I expect it to function for more than 1 year. Sears.com and disposable appliances that have only one year of manufacturer warranty. Did I mention made in Mexico? I'm a single mom that can't afford to replace a appliance that should have lasted 5 years. read more

I wasn't present but was informed of the service by phone. He communicated and corrected the issue with the dryer

Good service. Repairman was polite and fixed my washer. He arrived promptly. Al.though it was expensive I was happy to have my washer fixed. read more

If I could give Nick 10 stars, I would!! This man came and got the job done on the hottest day of the summer!!! Give that man a raise!! Very Professional and knowledgeable, Thank you so much Nick! read more

Charged me 114 dollars to tell me the refrig cannot be repaired cause no parts available. However, they could have checked the serial before they came, then told me that over phone and save 114. Also, what they did not tell me was that when control board goes, the compressor will automatically blow out if you keep using it. Which I could have simply ordered a replacement right then instead I blew out compressor. read more

If I could give a lower rating than a 1 star I definitely would. The tech, Joe, walked into my unit and took a flashlight to look between the vents in the AC panel and made the comment, "I don't know what that is so I'm reassigning it." That was it. He then walked out. read more