Went to the reception to check in to be told everybody has checked in. I showed the man at…read morereception, to whom he replied, that the talk had been cancelled; talk to Booking.com now, he gestured with his arm to do so. I said, 'I have the booking here, and it has been paid for. He said, 'I don't care.' I continued to try to query him, but he just repeated back to me what I said. I asked if anybody else was around that I could talk to, and he just said 'no'. At this stage, I told him he has the worst customer service skills that I have ever experienced, and I'm sure if his management saw how he was treating a supposed customer, they would be horrified. He even started yelling, telling me to go away. He then stopped talking completely. He had refused to help in any way and was rude and disrespectful. As a 67 year old women being just left to try and sort something out. I have never been so poorly treated. If this is indicative of the customer service at Oceanside, I will not be staying there in future. As I travel to Mount Manuganui for 4 days every month I will no longer include Oceanside in my selection. Don't subject yourself to the rudeness of the receptionist. There are much better places.

Oceanside Resort & Twin Towers- Go Elsewhere…read more At the foot of Mount Maunganui in Tauranga, NZ. Oceanside Resort & Twin Towers may provide you with the best physical location to stay in the MM area. Just across the street to the MM walking paths, and around the corner from many sidewalk restaurants. However, don't let the cool view in the ad or a promotion fool you. Available rooms aren't in the big towers - they are in the 3-story building behind the towers. We quickly discovered the rooms advertised provided two options 1) an ocean view apartment $260/night (about 5 ft between two buildings) or 2) a first-floor no-view studio for $180. We saw the $120 promotions on Kayak and other booking sites and stopped into the reception area while visiting the area. The receptionist (a gentleman that looks like Victor Maitland from Beverly Hills Cop), appeared put off and bothered that we were there. He read the script and didn't make us feel welcome at all. I think this location is a retirement community with a few extra rooms they rent out. We really wanted the ocean view, so decided to try the apartment for the view. The apartment had two bathrooms, washer/dryer, a kitchen, a living area and dining area, with underground parking, and was spacious but very outdated. Décor was cheap and old - like your grandparents' home in the 90's. We tried to go to the pools but they were closed and the receptionist was far from accommodating when I asked about it. Also the buildings Wi-Fi didn't work well in the unit or lobby and there were ants crawling all over the kitchen. We enjoyed the physical location, but accommodations were not worth their rate and attitude. If you are staying 2 or more days (to leverage washer/dryer and location), then look into Air B&B for other locations down the street. Although the unit we stayed was available the next night, the same front desk person would not give us a late checkout - very strict 10am checkout. So bottom line, they have rooms in a great location, but accommodations and service were lame. There were no restaurants, lounges or extra amenities on site. Apartment may be good for large family to spread out a little bit and save money with one room? Personally - Go elsewhere!