Horrible experience! This was supposed to be the highlight and last stop of our Chicago weekend, but it was AWFUL.
First, we were two families traveling with a total of 5 kids and we couldn't get 3 seats together unless we sat in the back of the boat, despite arriving early and standing in a line in the heat for 30 minutes. This meant very limited views, loud engine noise, terrible smell of gas fumes and two speakers blaring right next to you with a guide that NEVER stopped speaking for 2.5 hours -- she even spoke about random stuff like stand up comedians, her career, and homeless people (more on the extended length of this excruciating experience below...).
But that wasn't the worse of it. They don't tell you about the "Lock" between the lake and river you have to go through. We spent 1 Hour sitting in the Lock, in the heat, engines idling and gas fumes making us all feel queasy, because the harbor police had to tend to a sick lady on a recreational boat behind us. I called the main number from the boat to ask what their protocol was when the boat was stuck for an hour -- would they shorten the trip or turn around? I explained we had a flight to catch and if we returned an hour late, we would miss it. There were 2 doctors in our party and it would be disastrous to miss our flight so I had to figure out alternative plans in that event.
They told us they understood and to speak to the Captain to explain our situation and see what she said. Accordingly, we requested the sole crew member (also a kid) to ask the captain to come speak with us when she had a moment.
"Captain Princess Jamie" -- a twenty something, thick, immature girl -- comes down from her deck a few minutes later, guns blazing and before I can utter a single word, starts SCREAMING at me in front of my children and other passengers, causing a total scene, condescendingly yelling that "there is a medical emergency on another boat, so we are in a holding pattern, 'who do I think I am to be asking about the delay, have some consideration!' etc etc...completely berating me for asking to speak to her!
I finally get a word in and ask her to calm down, tell her that the main line told us to talk to her (she interjects that "those people are just in a call center and don't know anything") and that I needed to understand what they would do so I could plan accordingly. She continued in her disgusting tone that she "didn't know how to handle something like this, it was new to her, but she was going to keep on the tour even if they were stuck for 2 hours, that she wouldn't shorten it, or drop us off, that we'd come back 2 hours late then and "we can call whoever we need to, do whatever to change our flights, book a hotel, whatever..." She "didn't care!" "We would get back whenever we get back."
An equally rude female customer behind us then joined in the yelling party at me and told me to "shut up and be worried about the lady on the boat who was dying." The child captain then started talking to her about how cool it was to witness EMT responding to a situation like this (completely condoning the other passenger's attack of me and discussing the "coolness" of the delay.) What?!!!
By the way, it was a case of heat exhaustion on the other boat -- they took the lady off and sat her in a wheelchair and were giving her water; we would know, as there were 2 doctors in our party. No one was dying, but our "child of a captain" put everyone in a panic while completely berating me for being concerned about our missing our flight if the trip was delayed any more than an hour, which it was and was what happened .
Anyway, after about one hour, we began moving again; unfortunately, not only were we so stressed about missing our flights, we were completely humiliated on top of having a generally miserable experience with the heat, gas fumes, constant blazing narration. No one in our party enjoyed the trip at all. We were all on edge, and I was holding back tears after being mistreated that way. And an hour into it, we were feeling ill from the idling gas fumes, but couldn't even move seats or ask for more water given how were treated.
Then, at the end of the 2.5 hour trip (instead of 75 min) where we sat in the Lock for 1 hr 20 min total (20 on the return due to heavy boat congestion), the Child-captain announces on the speaker that she "chose not to speed up the tour at all even though she could have." WHAT?!!
Did this child just add insult to injury, making clear that she had NO consideration for the predicament that put us in? Unbelievable. It truly felt racially motivated at that point. (I am a woman of Indian-origin).
This is singularly the most awful experience we have ever dealt with. We felt like third class passengers by the petulant teenager ship captain and all we did was exactly what the main office told us to do. This child-captain Jamie should be FIRED, in addition to the full refund of all of our tickets for both of our families read more