We've had Space Coast Credit Union for 9 years and I'm so glad we switched to them. Their…read moreProfessionalism is beyond reproach and they are extremely friendly. Let's not kid anyone. Space Coast has helped me out more than I can say. The Ormond Beach location, I have noticed is the best. All I can say is, if it wasn't for the people at Space Coast I would have been in a lot of money problems. But there knowledge and expertise made me so comfortable and explained everyting so I understood(they used little words for me)exactly what was happening and what they did. Thank you Space Coast of Ormond Beach. Jennifer & Mitchell Zinman

FOUR TIMES now I've had Fraud on my credit card account and I care for another person who just had…read moreFRAUDULENT charges of $316!!! And I'm having trouble getting rid of those because even though I have a Durable POA and JOINT on all accounts AND she's not able to think for herself. I'm looking into getting a new bank. Imagine my surprise to see SCCU number one.

Who would I be if I didn't do the Right thing by giving Walter a HUGE Shout Out for opening my eyes…read moreto get the Best possible accounts for the money. He explained Everything. He will be continually blessed. Today was a Great day. Thank You Walter!!!

Walter at the Ormond Beach location is amazing . He not only showed extreme patience but a…read morethoroughness to listen and follow through to a resolution. He not only helped me with what I came in for, he also presented more options to make things even better. He knows what a customer needs even when they may not. He's a caring professional and that isn't all that common these days.

I love banking at a surety. That tellers are always so helpful and never pushy salesman. I have…read morealways received 5 star service.

I am writing to ask for assistance resolving an issue related to the disbursement of insurance…read morefunds necessary to repair my primary residence in Daytona Beach, FL - a property for which your bank holds the mortgage. The residence has been uninhabitable since flooding sustained during Hurricane Ian in 2022. My insurance company delivered to you a check for $78,000 to cover repairs, but bureaucracy at your bank has made it impossible for me to access those funds to pay for the necessary repairs. A week before Hurricane Ian was scheduled to make landfall, I volunteered to work the first lockdown shift at the Halifax Hospital even though I knew my home was in a flood zone. While I was seeing patients in the hospital, my home and neighborhood were flooded with 15" of devastating rain. I lost nearly all of my personal possessions. Yearbooks, photos, furniture, momentos, my daughter's first college diploma were all left for me to muck through as the waters receded. Unfortunately, 5/3 Bank (the company that should have the most vested interest in helping my family recover my property), has made this loss even more frustrating and time-consuming than either of my insurance companies or FEMA. When I was trying to secure stable housing in October and November, a third-party verifier had to contact 5/3 Bank with me on the phone to confirm that my mortgage was being deferred. That third-party servicer and I spent three hours on hold for two consecutive days trying to get someone who could confirm that my loan was deferred. One 5/3 representative even told us that I did not have any loan with your Bank. I received packets to complete every two weeks from different departments (such as the hardship department and the mortgage loan assistance department) to complete pages of duplicate documentation including uploading my divorce decree from 2015. I even completed an entire packet of document requests that were not even intended for me because another customer's information was stapled to my packet and accidentally mailed to me. To date, I have submitted 42 documents at 5/3's request and I can see that only 5 have been received or reviewed. I have been prompted to go to the 5/3.com website, the Loan Solution Center, the My Claim Funds site. My primary point of contact, an agent named Marquis, constantly provides incomplete or incorrect information. I have asked to speak with a supervisor with no reply. I have called phone lines in the morning that should be open during business hours but the phone rings or hangs up. I have called numbers in the afternoon and spent so long on hold or being transferred that all of the departments closed at 5 pm. I have spoken to Hardship Specialists, Loan Specialists, Disbursement Specialists, Insurance Claims Specialists, Forbearance Specialists. The prevailing theme with almost all representatives is "Not my department. Not my problem." When I finally received my insurance check in April to begin repairs, I thought I was finally going to begin rebuilding my home. What I did not know was that I would be entering a new phase of bureaucracy and tedious processes where I have now given 5/3 Bank an insurance check for $78,000 but cannot access the funds. I am in yet another endless loop where I cannot get a signed contract for a remodeler until I give them a deposit, but I cannot give them a deposit because 5/3 Bank will not release the funds for me to make the deposit for repairs. I need someone who can help me access the insurance funds so I can repair my home and make it livable again which, as I stated, is also in your best interest. I did not ask to be a 5/3 customer; your company purchased my mortgage. I did not ask to be the victim of a natural disaster. I just want to have my home livable and I need someone to help and not continue to pass the buck.

When we first opened our account we were very happy. We had a contact person who was VERY helpful,…read morethen she transferred to another branch and this one went downhill fast! The final straw was when I made a mobile deposit and it was returned because it was handwritten and not clear. I called customer service and was told I could take the check into my branch and the teller can deposit it. No big deal. I went to the branch and the teller told me I couldn't deposit the check, when asked why she told me I would have to wait to talk to the banker in the office. I waited for 45 minutes. When she was free I went to her office, I needed to get back to my office I was the only one manning our business that day, her computer was on the "lock" screen, but she told me that her computer was "down" and she had to go. No, your computer is LOCKED! She sighed and asked me why the teller couldn't deposit the check, I told her I didn't know that they told me I had to talk to her. She walked out to the teller and told them they could deposit the check. BOOM problem solved. But her unwillingness to help a CUSTOMER really turned me off. We switched to Intracoastal Bank and have had amazing customer service ever since. They know us by our names instead of just an account number!

Melissa was awesome and helped me navigate through the process of opening up my business bank…read moreaccount! Highly recommend!

If you haven't considered banking at this location, you should definitely give it some…read moreconsideration! You'd really appreciate the professionalism, customer service skills, and knowledge of the employees. Plus, they have so many perks aside from the usual banking products. I really enjoy going to this location because it's convenient, clean, well-lit and there's plenty of parking. There is a drive-up atm, as well as an atm in the lobby. The one inside of the lobby is accessible 24-hours a day to account holders. Check out your website, do your research, and give them a try!

Personal account help…read more I have waited 4 business days now for a refund to be put back into my account!!! This is unacceptable!

Terrible, terrible bank !! This bank is the worst of the worst. Employees are not properly…read moretrained and are constantly making mistakes that cause major problems and are a major inconvenience. If you have a business forget about it, even worse.

at bank of america removing all my money from this bank no…read morebanks open to walk in unless under an appt i was offered yesterday to meet saturday or next thursday only atm occasionally and you have to call ahead which takes an hour to find out where there is an open bank i'm being forced to wear a mask i will not use a bank that makes me wear a mask i have a medical card and they would not accept it as the cops here say its private property so where i put my money is private property nowvthat really makes you go hmmmmm unreal bank of america international blvd daytona beach fl get your money out while you can

Terrible service!!! Closed the door in my wife's face at 11:58. We work and the only time we can…read moreaccess the bank is on Saturday. Pulling all of my accounts. You are all terrible!!!!

This is a full Bank of America on the beach across from Riptides. The building is a boring as a…read morebuilding can get but they have a drive through in the back and tellers inside as well as associates for notary and other banking items. The staff has been very nice when we have gone in and the location is easy to park at since no one seams to know it is there except the locals.

I would have given them a 0 if possible, I have been a BOA customer for nearly 30 years, there…read morebranches , customer service reps, drive up windows do not care how long you wait in lines or on the telephone if you have a banking issue. If you want to open up a credit car account your wait is almost nothing. This is proof that when a Business gets this big CUSTOMER service is not something BOA is concerned about, so do your self a favor. Reach out and touch another bank. There hours have been cut to just a few hours a day and told it is due to the Covid issue. That is a bunch of trash when banks across the street are open with reg. banking hours. So for me it is going to be good bye BOA and hello SunTrust.

For the most part everyone is polite... there are 1 or 2 women who have some negative energy but…read moreall the other positive workers over shadow them.....