If I could give this bank negative stars, I would. We opened an account here, even though we found…read morethe people working here (other than Sarah, but I don't think she is still there) very unfriendly and unaccommodating. We have returned a couple of times to do business but will not return, as there is always some issue. There is a dark haired young woman who works at the Bronson branch that is downright snotty. You are not treated like a customer at this branch, but an inconvenience. We even thought about closing our account and opening one at Drummond Bank but left this location and went to the Williston Capital City branch, where we were treated much better and managed to get the business done that we needed to get done. Amanda was very friendly and helpful at the Williston branch! We will go there from now on and AVOID the Bronson branch.

I have been using PNC bank since I was 16 years old. My parents took me into my first PNC with $100…read moreto start an account. 15 years later and that account is still going strong! When I moved to Florida 3 years ago I was so happy to find out we have a few PNC bank locations in town. I was in this PNC branch this past week and again like others the customer service was wonderful. This PNC branch has the software and the machine to make new and replacement PNC cards. This is so helpful! If your card gets lost, stolen, or just is old and you need a new one, this place can create you a new card in the matter of a few minutes. It is also nice that you can keep the same number as well. The staff and Bankers are always really friendly and help answer lots of questions! I would for sure recommend this bank in the Gainesville area!

I have been a loyal PNC Bank customer for over 15 years, but my recent experience at the 13th…read morestreet branch Gainesville, Florida branch was extremely disappointing. I went in to complete a business wire transfer and received an unprofessional attitude from the banker. I reported my concerns to the branch manager, but nothing was done. I asked several times, including calling the bank afterward, whether my wire transfer had gone through and was repeatedly told yes. I later discovered that the transfer was never completed, causing serious inconvenience and delays for my business. After more than 15 years as a customer, I expected much better service, accuracy, and accountability from PNC Bank. This experience has seriously affected my confidence in this branch.

I have been with this bank for 3 years. I general they have been good to bank with with positive…read morecustomer service. The on line banking is a bit frustrating and difficult to use at times. Recently their online banking has been very frustrating with one banker actually lying as to how replacement of my debit card would proceed and in addition telling me there was no one higher than her that I could speak with. The next day I spoke with a different banker who told me that my new card would be on it's way on Friday and then found out the following day the care wouldn't be leaving their facility until Monday. Very frustrating. I am now looking for a new bank!

I can't stand when I have issues dealing with money. I especially hate when I have to consider…read moreaccepting a disadvantaged situation because it is not worth the FIGHT to make it right. I face this with most most banks! Wells Fargo has consistently made my banking experience positive. We all have our days, but Wells Fargo (staff/management) has been my advocate more than any other institution. The staff they hire and the managers they promote continue to deliver on this experience for me. The 43rd Street Branch has one of the best managers in Neil O'Connor. This branch also has my new favorite Banker, Benjamin Bravine. I work with a senior citizen who asked me to bring her to WF.to get control of her accounts. She was cynical about online banking and refused technology. She did not know what to ask or who to speak with. She felt helpless. Benjamin took his time and connected with Mary. He went beyond filling out an application and made her concerns his concerns. Mary left feeling empowered (and important). As we left the bank, I realized that I wont be hearing from Mary about future banking frustrations. For a milisecond, I pretended to relate to the "teach someone to fish...." concept, but in reality, I just made her appointment (with Benjamin).

Went to bank @ 37th Place to get some paperwork handled and pick up a new debit card…read more Was met almost immediately by Mike Williams Branch Manager. Mike was friendly and helped me with everything I asked for. This bank almost feels like a country bank. 5 stars

Tom Word and Jenny Madson are awesome to work with !…read more They make dealing with mortgages straight forward. Very good and honest bank. Love the Citizens !

Yes, only option is to rate a location! I don't use any locations, I use on-line banking which is…read morepretty good but calling! Oh my! If you have questions that are more than my acct balance etc, then things get interesting!

Excellent service. Friendly and very customer oriented. Probably could use a little more counter…read morehelp on 1st & 15th of the month for paydays.