Horrible customer service. they know what needs to be done for your insurance company to pay for…read moremeds and they take forever to get it done. then thy talk down to you when you ask aout it. It i not our fault that you want to move quickly and for get to do your job.

Reception desk is fine however the wait time from check-in to see provider is beyond ridiculous. No…read morepatient should have wait in excess of maybe 10-15 minutes. My wait time was over 45 minutes!

Everything! Thank you! Personal very nice! Always made me feel comfortable! Thanks for the team…read morework!

So, I decided to give them a second chance and I am so glad I did. Staff has changed and I…read moreabsolutely love the doctor. Everyone deserves a second chance.

Dr. Willens and his team are truly exceptional. Their level of care, patience, and compassion sets…read morethem apart. In a world where doctors often rush through appointments, Dr. Willens stands out for his attentiveness and willingness to truly listen to his patients. I felt genuinely cared for and supported during my visit with him.

Dr willens helped me when the VA took us VA patients out of pain management. Once again, goes to…read moreshow us, the VA cares little of what happens to veterans, as a matter of fact, they make it very clear, they wish we would hurry up and die. Hopefully under President Trump we will get treated like human beings again. But Dr Willens has been treating for 10 yrs, when I leave I do feel like he has really helped me. He listens and treats problem. Thank God for doc willens, if he was not here, he veterans would not have any where to go.

Been a patient here for 4 years now. Everyone here is amazing. They understand pain, they do not…read moretreat you as a drug addict. They understand not everyone is addicted to the pain meds and that chronic pain is real. They go above and beyond. Maggie and Shelley have been here forever and they care about their patients. Cannot recommend highly enough.

When I returned to Jacksonville I went to my old pain management Dr and found that the practice had…read morebeen taken over by another physician. The new Physician treated me like a drug seeking criminal. Even though he had records going back years. He knew I'd been taking pain meds for awhile. He had records showing 5 failed back surgeries and still scoffed in my face and said, " you're not a cancer patient, don't you think you're exaggerating?". I was hurt and offended. I wanted to scream- don't you think I'd rather not be here at all? He reduced my medication by more than half and told me I'd be fine. I decided to find someone new. Dr. Caudill treated me like a person. He wouldn't even see me before he had the opportunity to review my records. Thank you for actually taking me seriously. He had great bedside manner and a wonderful sense of humor. If I could give him more stars I would! What a blessing.

The visit with Ashley PA was fine was told meds would be sent in but never were... very upsetting…read morethey could care less

Dr. Orlando Florete is an exceptional pain management specialist in the Jacksonville area. He takes…read morethe time to listen to your concerns and consistently provides helpful recommendations to provide relief. Although my condition is incurable and I have experienced allergic reactions to medications that might alleviate my symptoms, I am incredibly thankful to my PCP for referring me to Dr. Florete. His treatments have been successful and eased my pain level tremendously. He's definitely deserves 5 stars!

I visited this orthopedic office because it was one of the only providers covered by my insurance…read morefor my knee injury. I had previously been seen in the emergency room at HCA Florida Orange Park Hospital, where the doctor documented that I was unable to bear weight on my right leg and provided a knee immobilizer. At the orthopedic appointment, the doctor asked why I was there and commented that I "looked perfectly healthy." I explained that my knee had been collapsing, shaking, and causing significant pain for several weeks, and that the ER doctor documented I could not bear weight on my leg. The orthopedist responded that ER notes like that can sometimes be exaggerated and also commented that since I am young, I should not be having these kinds of problems. As a patient, that was frustrating to hear. Being young does not mean injuries or knee problems cannot happen, especially when symptoms like instability and pain have been ongoing. I came to this appointment because it was the orthopedic provider covered by my insurance and I was trying to get answers about what is wrong with my knee. The doctor did order an MRI, which I appreciate, but the overall interaction felt dismissive and made me feel like my concerns were not taken seriously. I hope the office works on listening more closely to patients' symptoms and experiences. they also did not want to give me a work note when I asked for it at the front desk so I later had to call and they had an email me yet.

Coastal Spine and Pain Center has been instrumental in my wife's recovery in a fall she suffered…read morelast year. Jakob has been a great provider with compassion and listening skills to attain the right treatment plan to bring relief. Highly recommended.

I can only call this a pill mill. A col, uncaring doctor, empty exam rooms, cabinets, drawers …read more.. no files. Dirt old thrift store furniture. A staff of kids with no medical knowledge, doesn't answer phones, prescriptions always delayed and a problem. Only open Thursdays with stacked appointments - 1 to2 hour wait times. Never confirmed my injuries or looked at an x-ray. Treats you like an addict. Disturbing, disgusting, and I hope illegal.

They are never on time for your appointment scheduled. I had to pick up my results of my MRI so I…read morecan be treated app. One time they were running late I missed my transportation and I had to pay $42 for an Uber to get me home.

After taking my money and doing nothing I am very frustrated I have to go to the emergency room…read morebecause they will not provide the services I paid for

How you call yourself a "Pain Management" doctor is beyond my comprehension! Watching my husband…read moresuffer and be in constant agony this entire summer under your care has been heartbreaking and unbearable to watch. ALL because CYA is more important to you than a person's well being. Because people are overdosing on fentanyl on the streets, you doctors are too afraid to give prescriptions of medicine that will actually help to the people who need it most. My husband was in a car accident, hit from behind and his MRI proves he has suffered multiple herniated disks in his neck and back. Surgery has to happen. BUT in the meantime, you give NO pain medication for this man!? Pardon me, Gabbapentin was your suggestion. I am here to tell you I have not seen any relief from this medication. In fact, the nerve pain is so bad he tells me that his arm hurts worse than his neck at times. He cannot sleep, I have not seen him sleep for more than 2 hours at a time since this accident because of the pain. He's constantly taking baths and falling asleep in the bath because it's the only way to get any relief. Sleeping in bathwater!! Having to work during the day (which, involves a lot of driving) Half awake everyday. Naturally he's on edge, has little patience and is basically in survival mode. Looking into his eyes are so sad these days. He is so miserable! It is absolutely heart wrenching to watch and not be able to help. I think to myself if you, Dr. Powell, had a spouse going through this you would in no way allow this to happen to them. To suffer so unnecessarily like this. Why does my spouse have to suffer? He has never abused pain medication. Ive been married to him for over twenty years and cannot remember a time he's ever even needed or taken it! He obviously has pain, you can see it on the MRI and surgery is being scheduled. Why would you not prescribe this man some pain medication in the interim??? He cannot have surgery any faster than it can be scheduled because if he could, he'd have it done today, he's in so much pain! We are not a third world country, we have access to medicine and this seems absolutely inhumane to me. Pain medicine is not good long term, but in the short term can make all the difference. Even as far as a person taking their own life over being in constant pain. Shame on you, the program you have Tony Crafts on is NOT "managing his pain" one iota!!! I hope this message will cause you to reflect on your choices and perhaps compel you to put yourself in your patient's shoes and consider that their days matter too. As someone with a diagnosed, painful condition, your care team has a moral and ethical obligation to help.